Top 5-Star Hotels in Genting Highlands

Room is spacious, no foul smelling toilet, sewer as mentioned by other stayers. Clean bedsheets, except some dust here n there. Supposed is due to no occupants for long time. Fast and smooth check-in. From lobby to room at tower 4 took less than 2 mins. Free parking. Down thing.. 1. Room service closed very early at 9pm. 2. Requested for extra bottle of water and sewing kit and slippers on day 2 morning till the time I check out, nothing came at all (request made thru qr code). 3. Need to pay for ice cube.

The stay was a good one for us. From check in to check out everything was smooth and pleasant. Just that the lift seems insufficient to cater the guest. Have to wait for many rounds because it’s always full. Other than that, everything is good.

Luxurious Hotel on the top of the mountain. Absolutely glorious. The most attentive friendly staff ever experienced. Cleanest well appointed rooms. After a day of enjoying the theme park, shopping centre and ******, we stayed in our room the next day to enjoy the splendor of the amenities and the wonderful view over the valley below.

Overall, i'm satisfied during the 1 night stay there. Booking the tower 1 room does give an advantage where the car park is the same level as the room. So convenient for family with kids. Halal food is nearby, got food court with a variety of nice food. Surrounded by a lot of convenient shop like 7e, KK, etc. The only downside is, you can't go to the other level without using the elevator at tower 2. Stairs is no accessable.

Awesome rate at below RM100 for this room.. clean, good parking right in front of the lobby entrance. Comfy 2 queen bed with 8 pillows.. towel and sheets clean too. Just dont like the check in counter location..

1st time being in this hotel for a night to celebrate our anniversary; checking in was fast and great stay. However we are abit disappointed that the hotel didn’t met our request to decorate the room with balloons and flowers for our anniversary celebration as the counter said it was over budget or no budget. I shared with them I stayed before in Shangrila; Mandarin Oriental even Westin or worse scenario Eastin hotel in Petaling Jaya they will do the set up of deco with flowers and bottle of wine with cake for my anniversary. However the hotel was a let down in this context of customer service. Overall, ambience and room was cozy, great weather and great hospitality of awesome breakfast buffet with gym and pool usage. However the poolside was a let down as there isn’t any control or security to monitor the dress code of people using the pool; what I mean by that is that the hotel still allow people to wear track suit and t-shirt with not even swim wear for men to enter the pool. It was very disappointing to see that the management allow People to wear T-shirt and track suit pants to enter the pool, is not the question of the attire, it is about the hygiene of this people in thinking about themselves then of others who wanted to use the pool. Giving others an impression that the pool is very unhygienic to use as seeing this low morale people whom just wear T-shirt and track suit pants to enter the pool. Some picture attachment are the evidence

The environment is beautiful, quiet and suitable for a family to live in. There are also many delicacies nearby and a hot spring-style swimming pool. It is very comfortable to take a dip in the cold weather

Formerly called - Maxims Hotel, and now renamed to Highlands Hotel. I revisit this property (as no much choice left for 4-5 star hotels in Resorts World Genting, at this point of time), and what does impressed me is the check-in process. I remembered previous check in usually took long and not well organized, front desk staffs not attentive, kind of messy but this time, they impressed me. When I reached the lobby, I was greeted by a front desk staff, escorted you to the sitting areas meanwhile prepare the check in procedures. The staffs are more attentive to guests arrival experience now and you can never felt being left out (like last time). While room is well maintained, clean, and welcome fruits and mask provided too (last time no welcome fruits though!) Overall, service quality is improved and keep it up, Highlands Hotel.

Very good hotel with several Chinese staff at the front desk which is very convenient, but the procedures are very slow. The room is not very big, so it seems that it is not possible to measure the extra bed in various aspects with domestic standards, but it is already very good. The only disadvantage of the large parking lot is that there is no breakfast and you have to find something to eat yourself. A lot of McDonald's KFC is very close to the fried dough stick and soy milk porridge shop.

House was cleaning and location is good .nice view from hotel balcony