Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang Reviews

Sunway Hotel Georgetown Penang

33, Lorong Baru, George Town, Penang, 10400, MalaysiaView Hotel Details
Sunway Hotel Georgetown Penang
Sunway Hotel Georgetown PenangSunway Hotel Georgetown PenangSunway Hotel Georgetown Penang
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Sunway Hotel Georgetown Penang Guest Reviews

4.4/5
Very Good
2019 review
Verified reviews
Location4.6
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(2019)
Positive reviews(1962)
Reviews with photos/video(603)
Near shopping area(181)
Many dining options(151)
Convenient for shopping(111)
Large rooms(86)
Stayed multiple times(25)
Offers pick-up/drop-offs(15)
Negative reviews(57)
Yap Weiloon
Deluxe twin Room
Stayed in Sep 2024
Family
3 review
4.0/5
Very Good
Posted on Sep 16, 2024
Second time stayed in this hotel. As usual, the hotel allow to early check in. Location near heard of city. Stay in 16 floor and this is the outside view.
Tang
Deluxe king Room
Stayed in Sep 2024
Business travelers
1 review
4.5/5
Great
Posted on Sep 15, 2024
The staff are friendly. The location is good and convenient. Just at the workstation there, it is a bit dim even i turn on the table lamp. The cushion of chair is flat, hence overall it is uncomfortable if work there more than 30 min. Hope this can be improved as this is important for business trip. The pillow also not comfortable as it is flat and too soft
Anonymous User
Deluxe twin Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 14, 2024
I recently had the pleasure of staying at Sunway Hotel Georgetown, and it was a truly exceptional experience. From the moment I arrived, the staff greeted me with warmth and professionalism, setting the tone for a memorable stay. The hotel’s central location made exploring Georgetown’s vibrant culture and historic charm incredibly convenient.
Anson
Deluxe king Room
Stayed in Sep 2024
Business travelers
1 review
2.0/5
Posted on Sep 6, 2024
My toilet found cockroach & the bed full of sand.. is really a bad experience & disappointed for staying a 4 star hotel..
Response from Property: Dear Anson, Greetings from Sunway Hotel Georgetown. We thank you for spending time to write us a review and we are truly sorry for the unpleasant experience during your stay. We view your feedback with concern and we promise to enhance the cleaning and housekeeping service for better guests' experience. We hope this experience will not mar your impression towards the hotel, please visit us again as we trust our team is capable of meeting our guests' expectations. Thank you. Regards,The Management
YY
Deluxe king Room
Stayed in Aug 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The below hotel very clean and easy to get transport just go out you can find many food. This Hotel just renovation 10-minute walk can arrive to town and shopping more.
Response from Property: Dear YY, Greetings from Sunway Hotel Georgetown. We are glad you find our location strategic and trust our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
EveG
Deluxe king Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Sunway Georgetown is located in a very convenient place with nearby amenities. New Lane hawker street is just located a short distance from hotel. Chowrasta Market near the famous Penang chendol is 15 minutes walk from hotel, with lovely breakfast choices. First Avenue & Prangin Mall are also a short walk away with shopping & food choices. Komtar is nearby and one must visit the Top at Komtar where there is an observatory deck & sunwalks. My favourite hotel where I come back to every year!
Response from Property: Dear Eve, Greetings from Sunway Hotel Georgetown and welcome back!We are glad you find our location strategic and trust our service continues to meet your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Anonymous User
Family Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The most remarkable thing about this hotel is its location. Most of the attractions in the vicinity. Room are clean.
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that the cleanliness of our guest room meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Alvin815
Deluxe king Room
Stayed in Aug 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Room is big and clean Location is great, easy access to eateries and groceries shop nearby Staff are friendly and helpful
Response from Property: Dear Alvin, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Anonymous User
Deluxe king Room
Stayed in Aug 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Love the hotel condition. Clean and all facilities functioning. Kudos to the worker and management.
Response from Property: Dear Valued Guest,Greetings from Sunway Hotel Georgetown. We are glad to hear that our room condition and environment meet your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Ch_CH
Deluxe twin Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 6, 2024
First time staying in Sunway Hotel Georgetown. Despite being smack in midst of town, the indoor car park was ample (unlike many other hotels that don’t provide private car parks) so this was a welcome facility we like because of our large vehicle. But driving around congested Penang is stressful, so we used Grab e-hailing to move around. Room was large, clean, facilities well placed, AC strong and the hotel staff were very obliging and responsive. Even the car park security guard was very helpful to guide us. Check in was efficient. There are many tourists staying here, but the lobby/main entrance was huge, and everything was well organized, so guests looked happy. Hotel is located in New Lane, which is just next to the Lorong Baru hawker stalls. We were on a foodie trip, so having quick easy access to food early in the morning till late night was so convenient. The famous Charcoal seafood CKT is right here; don’t miss this! There is a convenience store just around the corner so you could buy sundry items if you missed anything. Happy with this hotel and would come back again. We just booked another trip for October and Trip.com gave the lowest rate again. Highly recommended.
6/11
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.Regards,The Management
Ying Zhou
Family Room
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Aug 17, 2024
Sunway Georgetown is located in the heart of the city and within a 1 min walk to a night market where you can find many local delicacies 😋 Hotel staff were very helpful and attentive throughout our stay. They even went the extra mile to prepare something special as it was my parents’ anniversary 🥰 10/10 would recommend this place if you are coming to Georgetown!
Response from Property: Dear Ying Zhou, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations and you find our location strategic. We could not thank you enough for your recommendation! Thank you for making us your preferred hotel in Penang, we look forward to welcoming you back soon.Regards,The Management
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Family Room
Stayed in Aug 2024
Family
11 review
4.2/5
Very Good
Posted on Aug 20, 2024
The room is clean, with a convenient location (near foodstall and tourist spots. The only bad thing is the noise from the show nearby.
Response from Property: Dear Valued Guest,Greetings from Sunway Hotel Georgetown. We are glad to hear that our room condition meets your expectations and you find our location strategic. Please recommend our service to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
HarryAnnie
Deluxe king Room
Stayed in Aug 2024
Couples
9 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The hotel was easily accessible and the reception counter was understanding to change our rooms to a higher floor to be the same level as our elderly mother staying on level 15. They also gave sufficient car park coupons for the car to exit for the 3 nights we stayed. The amenities were nearby, outside our hotels are street where morning breakfast and evening was dinner at the streets. Opposite the hotel was the biscuit shop.
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Fruits
Family Room
Stayed in Aug 2024
Family
2 review
4.0/5
Very Good
Posted on Aug 19, 2024
Triple room super fantastic. Fridge complimentary replenish drink everyday. Also provided 3 pack coffee as welcome gift. My daddy have slight mobility issue and when the security guard saw we came back to the hotel, they took the wheelchair to my daddy immediately. Absolutely 👍services. Same issue for the toilet and basin choke and after call management they fix it expedite and change new bottle trap for the basin. Nearby alot of food, night market only downstairs hotel. Highly recommend
Response from Property: Dear Valued Guest,Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend our service to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Anonymous User
Family Room
Stayed in Aug 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Aug 9, 2024
A decent hotel, though the fridge stopped working on us twice, and the gym is getting old and musty.
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. We view your feedback on the gym facility and the fridge provided in the room with concern, rest assured we will continue to enhance our facilities for better guests' experience. Please consider recommending us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management