Qingyue Hotel

Qingyue Hotel Reviews

Qingyue Hotel

1st Floor, No. 1, No. 47, Hetan North Road, Saybag District, Urumqi, Xinjiang, ChinaView Hotel Details
Qingyue Hotel
Qingyue HotelQingyue HotelQingyue Hotel
Check available rooms for your travel dates
We Price Match
1 night

Qingyue Hotel Guest Reviews

4.6/5
Very Good
244 review
Verified reviews
Location4.5
Amenities4.6
Service4.7
Cleanliness4.6
Filter by:
Sort by:
All reviews(244)
Positive reviews(240)
Reviews with photos/video(52)
Awesome amenities(30)
Friendly front desk staff(30)
Delicious breakfast(27)
Convenient parking(27)
Quiet & comfortable(21)
Would stay again(11)
Convenient for shopping(7)
Strange smell in room(5)
Negative reviews(4)
Nuannuandewuhou70
Twin Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Jul 2024
Family
115 review
1.3/5
Posted on Jul 9, 2024
This hotel was a hit with me during this trip to Xinjiang. I thought the place was not big at 15 square meters, but I didn't expect the bathroom and room layout to be so unreasonable. It was very awkward to stay there. It was fine for one person, but it couldn't fit two people at all. The suitcase cannot be opened, there is no place to put the backpack, and the two of them cannot turn around. This is the second most important thing. The most important thing is that it is on the overpass side. At night, cars are roaring overhead. I can't sleep at 1 or 2 in the morning. I asked the front desk to tell them to close the window. Just fine. I wanted to ask for one more room card and was informed that I didn't have one. There was only one. No one else had this service. Because it is close to the window, the light from the curtains is dazzling very early in the morning. The only consolation is that the breakfast is not bad. Escape quickly. The hardware is not good and the software is not good. I have been gone for a day. I will check in at the next hotel and inform the boss. One of them failed to remove us from the public security system. I couldn't do it, so I called the hotel to urge them. I was really convinced. What a nightmare,
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, we apologize for your unpleasant experience at our hotel. We attach great importance to every question you raise, which is crucial for us to improve the quality of our service. Regarding the unreasonable layout of the room, this is a planning error on our part and we are very sorry for not being able to provide you with a comfortable space. Regarding the noise issue, it is our negligence not to provide you with a quiet resting environment. We will strengthen the sound insulation measures. Regarding room cards and services, failure to meet your reasonable needs is a loophole in our service process. We will immediately train our employees and optimize the service process to ensure that this kind of situation will not happen again. As for the mistake of not taking down the public security system in time, we have deeply reflected on it and will strengthen relevant management to avoid causing trouble to customers again. We apologize again for bringing you such a bad experience. We hope you can give us a chance to improve and feel our sincerity and progress next time. I wish you a happy journey ahead!
Guest User
Affordable Twin Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in May 2024
Family
27 review
5.0/5
Outstanding
Posted on Jun 1, 2024
The room is very clean, the front desk service attitude is very good, the location is very close to the dried fruit market, and very close to the Uyghur Autonomous Region Museum, about 2 kilometers, a taxi is about 10 yuan, the breakfast is delicious, and the coffee is also good
Original TextTranslated by Google
Response from Property: Thank you for your recognition and praise of Xiaoyue. We are very pleased that you enjoyed our warm service and quality facilities during your stay. We will continue to work hard to improve the details and provide you with a better experience. welcome next time!
Guest User
Delightful Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Apr 2024
Family
12 review
5.0/5
Outstanding
Posted on May 3, 2024
The room was unexpectedly good. The place was easy to find, the facilities were new, the service was thoughtful and patient, and all the necessities including Tmall Genie and heated toilet were also available. Of course, the most impressive thing was that the room actually had a toilet cover! Very convenient, clean and hygienic, very good! I will definitely recommend it to my family and friends!
Original TextTranslated by Google
Response from Property: Thank you for your recognition and praise of Xiaoyue. We are very glad that you felt our warm service and high-quality facilities during your stay. We will continue to work hard to improve the details and provide you with a better experience. Looking forward to your visit again!
Guest User
Affordable Twin Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Apr 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The service is warm and thoughtful, the room is clean and sanitary, the room has good sound insulation, and the environment is very warm. It is worth recommending and I will stay here again next time!
Original TextTranslated by Google
Response from Property: Thank you for your recognition and praise of Xiaoyue. We are very glad that you felt our warm service and high-quality facilities during your stay. We will continue to work hard to improve the details and provide you with a better experience. Looking forward to your visit again!
Guest User
Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Apr 2024
Couples
36 review
5.0/5
Outstanding
Posted on Jun 7, 2024
The room is very good. The attitude is very good. Very clean. The facilities are complete. The service attitude at the front desk is very good. I am very happy to stay. It is very quiet at night. It is suitable for staying. The price is low and the price is good.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and praise of Xiaoyue. We are very pleased that you enjoyed our warm service and quality facilities during your stay. We will continue to work hard to improve the details and provide you with a better experience. welcome next time!
Jenniferhuahua2023
Twin Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Mar 18, 2024
A great stay, non-smoking room, very clean, with body lotion, thoughtful Free breakfast, the front desk is very friendly
Original TextTranslated by Google
Response from Property: [Self-service laundry room with drying and washing machine] Xiaoyue thanks you for your support and praise for the hotel. Your encouragement makes us full of confidence in our work and service. We look forward to seeing you again!
Guest User
Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Mar 2024
Couples
14 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The best hotel I have stayed in Urumqi. I think although the price is cheap, the service and hygiene are already top-notch! First of all, I checked in early that day, and I moved in at more than seven o'clock. As long as there is a room, you can check in, and you can check in as early as six o'clock. The room is still intelligently controlled. The air conditioner is very easy to use. The hot and cold air can be switched at will without waiting too long. The toilet and shower are separated. The curtains are very thick, with good light blocking, and the room sound insulation is also good. Needless to say, the sanitation is also very good. The cleaning aunt will come to clean up soon. As long as you press the "Please clean up" button, she will come to clean up. It's very fast and good. Secondly, the security uncle is very kind. He will say hello every time he goes out and comes in. He will also take the initiative to help with luggage. The service attitude is very good. Give him a thumbs up! Then there is the front desk lady, who is also very polite, enthusiastic, and beautiful! On the second day of our stay, the boss said that we can experience breakfast for free. My partner and I went to eat it. It was very rich. I recommend everyone to try it. It's especially delicious! Their hotel service is very thoughtful and willing to listen to customers' opinions. It's very good. I will stay there next time!
Original TextTranslated by Google
Response from Property: 【Room Smart Guest Control·Tmall Genie】Thank you for your praise and good comments! We are glad that you are satisfied with Xiaoyue's overall impression. We will continue to work hard to improve the details, provide more convenient services and high-quality facilities, and bring you and other guests a better experience. Thank you again for your support and encouragement!
Guest User
Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 2, 2024
Warm and clean hotel, the security guard is amiable and lovely. Everyone can stay here with peace of mind!
Original TextTranslated by Google
Response from Property: [Close to Hualing, Youhao and Meimei business districts] Your praise is the best affirmation for Xiaoyue. We will continue to maintain high-quality service and be prepared for your next visit.
jiayj123
Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Feb 2024
Couples
18 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The check-in process is very convenient, the environment is very good, the decoration is very simple and clean, parking is also very convenient, quiet and comfortable, the price is not expensive, it is very suitable for staying, thumbs up
Original TextTranslated by Google
Response from Property: Thank you, Xiaoyue, for your support and praise for our hotel. Your encouragement gives us confidence in our work and service. We look forward to seeing you again!
Xiaomahenmahu
Twin Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Hygiene: Very good Service: Very good Environment: Very good
Original TextTranslated by Google
Response from Property: Thank you for your recognition and praise of Xiaoyue. We are very glad that you felt our warm service and high-quality facilities during your stay. We will continue to work hard to improve the details and provide you with a better experience. Looking forward to your visit again!
Anonymous User
Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Jun 2024
Solo travelers
64 review
1.0/5
Posted on Jul 1, 2024
The room is so small that the suitcase cannot be opened flat. The air conditioner in the room must not have been cleaned. People with rhinitis should not stay there. Without the air conditioner, they will be too hot. If the air conditioner is turned on, they will sneeze like crazy and become allergic. They feel hot and itchy all night and cannot sleep. The front desk operates very slowly. I ask if you are having a good stay. If you say no, there will be nothing left. So don't ask me. Why are you asking if you can't solve the problem? The hotel is close to the roadside, opposite the market, and the noise is very loud.
Original TextTranslated by Google
Response from Property: Thank you for your feedback, our room is indeed smaller than some standard hotel rooms and space is limited, we are sorry. We try to use every inch of space in the design and provide quality items, hoping to provide you with a cost-effective and comfortable accommodation environment. We are very sorry to learn that you are not satisfied with our service due to rhinitis. We will immediately discuss solutions with relevant departments to increase attention and care for the needs of sensitive guests. We sincerely apologize to you again and sincerely hope you can see our changes. I'm sorry to see your additional comments and thank you for your recognition of Xiaoyue's other work. Through your incident, we have also deeply realized the importance of communicating with customers. If we understand your situation in time, We can adjust the room for you in advance. If it faces the park, you can open the window without turning on the air conditioner. Turning on the air conditioner itself is not very friendly to rhinitis patients. I hope you can stay in our hotel again next time and have a better experience. . Here, on behalf of all the staff of Qingyue Hotel, I wish you a happy life and smooth work, and look forward to your visit again.
Guest User
Delightful Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 10, 2023
The room is very clean and soundproof. I will stay here again next time. Facilities: Smart and good experience. Environment: Comfortable. I forgot to take photos. Service: Excellent. The front desk provided all the services I could think of. The security guy helped me get my luggage to the car.
Original TextTranslated by Google
Response from Property: Thank you, Xiaoyue, for your support and praise for the hotel. Your encouragement makes us full of confidence in our work and service. We look forward to seeing you again!
Guest User
Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Jun 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jun 6, 2024
New hotel. Very clean and hygienic. The service staff is very enthusiastic. The environment is safe. There are many restaurants in the alley behind. You can walk there. It's great.
Original TextTranslated by Google
Response from Property: The hotel's reply content: The hotel's reply content: Thank you for your recognition and praise of Xiaoyue. Thank you very much for your praise of our hotel. This makes us feel extremely honored. We will continue to work hard to provide you with first-class service and a comfortable stay.
Guest User
Delightful Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Dec 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 4, 2023
Qingyue Hotel has convenient transportation. It is located at 1-1-4, No. 47, Hetan North Road. Parking is convenient. The front desk is enthusiastic and the service is thoughtful. There are modern abstract paintings in the lobby and corridors. The guest rooms are all voice-controlled. It feels fresh and bright when you walk into the house. The guest rooms are clean and tidy. The service is also very good. I will stay in Qingyue again next time.
Original TextTranslated by Google
Response from Property: Thank you, Xiaoyue, for your support and praise for our hotel. Your encouragement gives us confidence in our work and service. We look forward to seeing you again!
Guest User
Delightful Double Bed Room (Full House Smart Home System + King Koil Sleep-Aid Mattress + Smart Constant Temperature Toilet)
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 4, 2023
The parking lot is large and you can park right at the door, which is convenient. The room is well soundproofed. You can't hear the noise from the road. The room is very clean. The service is very good. There are many art paintings in the corridor. The room uses an instant hot water dispenser, which is very hygienic.
Original TextTranslated by Google
Response from Property: Thank you, Xiaoyue, for your support and praise for the hotel. Your encouragement makes us full of confidence in our work and service. We look forward to seeing you again!