The Redhurst Hotel Glasgow

Lovely Hotel within easy reach of Glasgow but far enough out to be away from the traffic. Rooms arelovely with great beds and bedding. very comfortable. Only one problem is that my room was over the bar and with the window open there is significant noise from outside till well after 11. Will not stop me staying there again though.

Pleasant stay at the redhurst Great stay, very friendly staff, room comfortable & clean. Great breakfast. Hotel ideally situated to get a taxi into the city.

We were only staying for one night so the small, dark room and neighbours who passed out at 1am with the television blaring through the wall was bearable but the breakfast was so staggeringly awful that it deserves a mention of its own. Perhaps if the chef had focused a bit more on cooking the eggs/ not overcooking everything else at 09:00 in the morning - instead of his Yorkshire Puddings for Sunday lunch - we’d have all fared a bit better!

This hotel is stunning. My room was amazing, spotless and you can see how hard the house keeping team work. Breakfast was good. What let the place down was the service. My arrival at reception was greeted with are you checking in, no smile or good evening. I didn’t have dinner in the restaurant so cannot comment on that. I did however go to the bar at night for a drink. No member of staff to be seen at the bar, baring in mind I walked past 2 staff members clearing up in the restaurant as I walked through to the bar. Stood waiting for ages, staff member came walked right past me and went through the back, no acknowledgment. Eventually a female came and asked can I help, no apology for keeping me waiting. I got my drink and returned to my room. Staff in the morning also not friendly or pleasant, a good morning goes a long way. But one member saved them from only being given 3 stars. Ruth, head of house keeping I believe, she is wasted in this role. Although you can see how hard she works. She was the only staff member to smile, have a chat with me, asked if I liked my room etc. Her customer service standards are excellent, such a lovely, friendly and genuine person. Even her colleague greeted me with a smile and a good morning, you can tell this comes from the example Ruth has set. Front of house, bar and restaurant staff could learn a lot from Ruth. I’ve stayed in many hotels due to work and what always makes a difference is the staff. Unfortunately The Redhurst are let down by their poor staff interactions, all except for Ruth and her hard working team. She really is a star! (Apologies for keeping you back from your work, but you were a pleasure to talk to Ruth, thank you)

This is the absolutely shocking they will not cater for Gluten free I phone today at 2.45pm to make a reservation, explained that I was gluten free came at 6.30pm to be asked is it a choice or an allergy , the chef is not confident in dealing with this. I spoke to a manger that kept saying sorry. I left. same thing happened 8 month ago

Great venue ,well organised from start to finish. Everyone had a great time. Lorraine and Aimee worked hard to make sure our big day went to plan. I’m sure they a great team behind them and they deserve a mention too.The room was immaculately clean and tidy, well done housekeeping! Would recommend to anyone getting married, great venue.