B&B HOTEL Graz City-Süd

After a long journey, you arrive at the hotel and just want to check in without any problems. Unfortunately, that wasn't the case here. An employee told me bluntly that breakfast wasn't included in the price and didn't even try to explain why. He simply said otherwise, despite proof... Luckily, the next day another employee came and explained to me how and what was going on. After that, the matter was quickly resolved. Breakfast costs €12.90, and there are no hot dishes (e.g. sausages, eggs, etc.). Just bread, sausage and various sweets... Boiled eggs were cold!... so it's better to have breakfast somewhere else than in the hotel...

Good hotel, nice and friendly service. Cleanliness is 8 out of 10

There are several supermarkets next to the hotel. The room is clean and hygienic. It's good.

The environment is quiet but more like a place for locals and drivers. There are buses nearby and it takes 30-40 minutes to get to the city. It's convenient. There is also a huge BILLA supermarket plaza next to it, where you can have a good time shopping.

The service is very, but also very bad. Called several times during the night and were told a tape was heard because the line was not open 24/7. I did not expect this from such a large hotel chain. Finally sent an email and told them that I would be late because we had car trouble. We arrived at the hotel later than what I had written in the email. Of course, this is out of your hands if your car breaks down and you are dependent on others. Apparently, because we arrived at the hotel later, they had reserved the rooms for others and could no longer find the booking number in the system. We were not helped at the hotel and that's where our money went for 2 rooms. We have not been helped in any way. The employees have no empathy and lack communication skills when it comes to satisfying and helping customers... Despite all the problems we had along the way, we also had problems with the hotel..