Hotels Near Upcountry History Museum in Greenville

We stayed here last weekend. I can't say enough about our experience. The hotel was extremely clean, as was our room. Every member of the staff was kind and attentive. I'd like to specifically mention how courteous, wonderful and accommodating Lanita was. She is a ray of sunshine and went above and beyond for us and every other person she encountered. It was great to walk everywhere and leave the car parked while we were there. The location is perfect and the hotel is a great value. We will be back!!

The people here are rude. The lady at the desk when we checked in told us breakfast ended at 10 am on weekdays, yet when we came down the next morning at 9 am they had already had the entire breakfast section cleaned up and gave my husband and I nasty looks and eye rolls when we mentioned we thought it was open later. The rooms were nice, there were some questionable things on a wall and door here and there that housekeeping missed, I just hope they remembered to change the sheets before we laid down. The location was beautiful. We drove down to Falls Park on the Reedy River before we realized we could have just walked! We took the car back afterwards and just walked to dinner, which was not the greatest but that's another review. The parking is mostly valet, unless you can find yourself a close enough spot somewhere else. We took the valet, and it seemed as though the price of the valet was already included in the price I paid to Trip.com! The gentlemen we so sweet, the only problem was one of them seemed to be sweating a LOT. We were afraid the car was going to smell from his sweat soaking into our seats! LOL. The lady at the desk when we checked out was the worst, she rolled her eyes and gave me attitude when I asked about the second charge on my bank account. She told me that it was an authorization charge, but guess what honey? It went through and I have been double charged for this room. I'm going to tell you right now it does not deserve that much money. A week after my trip, when the charge finally went completely through, I called the hotel and explained my situation and asked for a refund. She told me there must have been something wrong with the website I paid to and refused to look any further into it for me. So I called Trip.com and spoke to Yolanda. She heard what I was saying, told me she was going to call the hotel and get it straightened out, and when she came back she had the name of the person she spoke to at the hotel (Maria), told me Maria sees now how it was a mistake to charge me and is promising a full refund within a few days. Yolanda went above and beyond to make sure I got my refund. She could have just told me to call the hotel again and explain it better, but she took it into her own hands and got me what I wanted. The people at this hotel are awful, but the location is convenient and beautiful. If you are willing to deal with stupid people for the length of your stay, just keep in mind you might be like me and have to deal with them even a week after.

Nice hotel and location is perfect to walk down Main St. Only a few feet away from 50 restaurants! Only complaint was the bathroom was not as clean as we would have liked. I expect empty frsh trash can liners, not half full trashcan in the bathroom with tissues and personal items.

I was pleasantly surprised, especially after having read not so positive previous reviews. We had an end room-which was enormous and clean! Perfect space for two large dogs. We visited the dog run, small, but effective. The bar and common area were welcoming and fun! Unfortunately the lack of basic customer service was severely lacking, especially at check in. The young ladies seemed annoyed that we had dogs, despite this being a dog friendly hotel with rave reviews about all the things they provide for your pets. I asked for dogs beds, they never came. We asked for the doggy welcome bag-they acted like they didn’t know what I was talking about. I will say the bartender was attentive and as well as a gentlemen we encountered in the hall. It was a short stay, and we enjoyed it for the time we had. The location is great with restaurants very close by.

We stayed here over the July 4th weekend. The hotel is in a great location and within walking distance to most downtown Greenville attractions. It is also co-located with a Residence Inn and was very busy, though the bustle generally didn't affect the service. When we arrived (after the scheduled check-in time of 4pm) our room wasn't ready, but the front desk (a Mr. Randolph) handled the delay professionally and refunded our parking due to the inconvenience. Once we checked in, the room was huge and very well appointed. The only downside to the stay involved the evening valet parking attendant who took 20-30 minutes to get our car despite there only being 2-3 retrieving cars and no guests checking in at the time. (In contrast the morning valet attendant was very quick, less than 5 minutes both times.) Although we didn't say anything, we heard from other guests that they had complained to the hotel management about the valet, and evidently the criticism had come back to him since he was surly when he brought our car and even surlier when we returned it late that evening. Apparently, he also decided to exact some petty revenge (or was absurdly careless) against us (and maybe against other guests who had complained) because the next morning, our bottle of hand sanitizer had mysteriously spilled all over the door console despite having the cap screwed on tightly the night before. Because the valet attendants are contractors rather than employees, there is little the hotel can do about them, but future guests should be forewarned. Otherwise, the hotel itself is great, and we will make this our go-to hotel for future trips to Greenville.

T.v. was a little hard to see from the bed in the king rooms

We have stayed at this hotel several times, the location, cleanliness, ease of walking to nearby restaurants and park. Rooms are large, have refrigerator, very clean, nice view. Walter at check in made us feel very welcome. Walter is professional, knowledgeable and efficient and friendly. He makes you feel very welcome. Breakfast is very good, best we have ever had at a Hyatt. Did not get the woman’s name that did breakfast bar on 2/4, 2/5…but she was friendly and kept area clean, everything was fresh and restocked…very attentive to guests. The only complaint we had…not a big deal but all the ladies at front desk on 2/3 and 2/4… might want to smile or acknowledge guests….maybe management could have Walter and dining area staff train them on customer care. Another great weekend at Hyatt Place…thank you!