Boutique Hotel Glacier

The accommodation excels in cleanliness, spacious rooms, and friendly staff. It features modern facilities, great location, and an outstanding breakfast selection with stunning views. However, there were no negative comments.

Beautiful view, clean room with modern decor. Amazing breakfast buffet with a wide selection of fresh high quality food options.

It was my second time at Hotel Glacier. The service was generally good but my first visit was better. On one of the days, I was asked if I would like to order drinks while waiting for seats at the restaurant. 10 minutes after taking my order, another wait staff asked me the same thing, to which I repeated myself. Soon after, the first wait staff came and told me that I "made things confusing" for them because they took my order twice. I felt like I was blamed when they should be ironing out orders and communicating with each other. She could have asked nicely instead of blaming me so quickly. I was polite throughout our exchanges so I don't think it was professional of her to make it sound like that. I did not pursue it as I wanted my family to enjoy the dinner. That aside, the wait staff served the rest of our dinner without hiccups. She could have had a bad day, I don't know. Apart from that incident, the hotel room was nice and the shower warm and comfortable. The balcony was the main draw as it had a beautiful view of the village and mountains. The room had whatever you need, from Rituals hand wash to speakers to comfortable bedroom slippers. It is well-insulated so you will have little disturbance. There was a good spread at breakfast and the view from the restaurant is amazing. The hotel is a few stops from Grindelwald Terminal so it would help to take note of the timing of the last bus. Otherwise, the hotel provides a shuttle to/from Grindelwald Terminal at a fee. I have also seen its staff patiently offer advice to guests, so I try not to let one incident affect my review or impression of Hotel Glacier, even though it is still a pity.