Vienna 3 Best Hotel (Guangzhou Haizhu Canton Tower) Guest Reviews
4.5/5
Good
952 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(952)
Positive reviews(890)
Reviews with photos/video(114)
Convenient location(177)
Easy to get around(81)
Classy environment(68)
Friendly front desk staff(66)
Convenient parking(41)
Loved the view(30)
Strange smell in room(18)
Close to metro(13)
Negative reviews(62)
CM Yap
Deluxe Room (2 Beds)
Stayed in Jun 2024
Family
1 review
2.2/5
Posted on Jun 26, 2024
Poor front desk service. Most questions asked were answered in a cold manner. "I do not know" seems to be the standard answer. Not helpful at all. (Mind you, I speak Mandarin, not English.) Strong cigarette smoke smell in common area. Strong old carpet odor in corridor and room. TV remote control is not working. Not recommended for foreign tourists as there are not many choice of restaurants in the vicinity.
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Vienna Guangzhou Tower. We are sorry that we did not bring you a satisfactory stay experience. Thank you very much for your suggestions. If you have any questions during your stay, you can contact the hotel front desk lady to solve them for you. We are really sorry for the inconvenience caused to your stay. We will continue to work hard to provide you with better service and a comfortable environment! ~ I wish you a happy life and look forward to your visit again!
Response from Property: Dear guests: Hello! Thank you for choosing to stay at the Vienna Canton Tower Hotel. I am sorry that I did not bring you a satisfactory stay experience. Thank you very much for your comments. If you have any questions during the check-in process, you can contact the hotel lady at the front desk to solve it for you. I am really sorry. Your stay has caused inconvenience, but we will continue to work hard to provide you with better services and a comfortable environment! ~ I wish you a happy life and look forward to your visit again!
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 10, 2024
Henhaohenhai
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Vienna Canton Tower Hotel. Thank you very much for your support and love for the hotel! The hotel's hygiene is cleaned according to standards. I hope you can stay at ease and rest assured! I wish you a happy life and look forward to your visit again!
Glebandariy
Standard Double Room
Stayed in May 2022
Solo travelers
86 review
5.0/5
Outstanding
Posted on May 22, 2022
My fav middle price chain hotel
Response from Property: Dear guests: Hello! Thank you for choosing to stay at the Vienna Canton Tower Hotel. Thank you for your love and support for the hotel. We will continue to work hard to provide you with better services and a comfortable environment! The hotel only takes 10-15 minutes to walk to Canton Tower. It is 500 meters away from Haixin Bridge and only takes about 3 minutes to walk. It is also very close to the Pearl River! During the epidemic, the hotel has been disinfected regularly, and has also provided you with masks and hand sanitizer. I hope you can have a safe stay! I wish you a happy life and look forward to your visit again!
Rohit
Standard Double Room
Stayed in Oct 2023
Solo travelers
29 review
2.0/5
Posted on Dec 3, 2023
Very avg hotel
Response from Property: Dear guests: Hello! Thank you for choosing to stay at the Vienna Canton Tower Branch. We are sorry that we did not bring you a satisfactory stay experience. Thank you very much for your comments. If you have any questions during the check-in process, you can contact the hotel front desk lady to solve it for you. We are available 24 hours a day. I can handle the problem for you~! We are really sorry for the inconvenience caused to your stay. We will continue to work hard to provide you with better services and a comfortable environment! ~ I wish you a happy life and look forward to your visit again!
XiaomabentengMD
Deluxe Room (2 Beds)
Stayed in Oct 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Very clean, fast check-in time, attentive service
Facilities: TV does not work well, toilet is loose
Sanitation: clean and tidy
Environment: The view on the 11th floor is better than the hotel
Service: attentive, efficient, check-out on the spot
Original TextTranslated by Google
Response from Property: Hello! Welcome to Vienna Hotel Guangzhou Tower. It only takes 10-15 minutes to walk to Guangzhou Tower. It is also very close to the Pearl River! There is a bus stop 500 meters away from the hotel, and the subway station is just below the Guangzhou Tower. We will continue to work hard to provide you with better service and a comfortable environment! I wish you a happy life and look forward to your visit again~!
Guest User
Standard Double Room
Stayed in Oct 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The hotel is very close to the Guangzhou Tower. I booked this hotel specifically to see the Guangzhou Tower. The reception service is also very good. The room is very warm and clean. Overall, it is recommended
Original TextTranslated by Google
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Very good. The room is quiet. You can also see the river view. Very satisfied, super cost-effective, the customer service lady is very good!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Vienna Guangzhou Tower Hotel. Thank you very much for your support and love for the hotel! The hotel sanitation is cleaned according to the standards. I hope you can live in peace and rest assured! I wish you a happy life and look forward to your visit again!
Ohuooen
Standard Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The room is in good condition, with good soundproofing. I slept well at night. The front desk staff is very enthusiastic and responsive. I will book this hotel next time I come to Guangzhou. The price/performance ratio is still good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Vienna Guangzhou Tower Hotel. Thank you very much for your support and love for the hotel! The hotel sanitation is cleaned according to the standards. I hope you can live in peace and rest assured! I wish you a happy life and look forward to your visit again!
HupangziJH
Deluxe Room (2 Beds)
Stayed in Aug 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The hotel environment is comfortable. The hotel front desk is very enthusiastic and provides various help. Tea is served when checking in. The location is very good, close to the Little Big Waist and the subway station, which is suitable for business trips.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay at Vienna Guangzhou Tower Hotel. Thank you very much for your support and love for the hotel! The hotel sanitation is cleaned according to the standards. I hope you can stay at ease! I wish you a happy life and look forward to your visit again!
Guest User
Deluxe Room (2 Beds)
Stayed in Aug 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The room smelled of disinfectant, which is in line with the current epidemic of monkeypox. It was just a bit strong. It was very close to the Little Waist, but there were fewer local specialties.
Original TextTranslated by Google
Response from Property: Wow, the five-point praise from the guest made Xiaowei very happy for a while! But it is more worthy for Xiaowei to make the guest feel comfortable and warm on the way. Xiaowei will have more surprises waiting for the guest, remember to come back often!
Anonymous User
Deluxe Room (2 Beds)
Stayed in Aug 2024
Business travelers
14 review
4.0/5
Very Good
Posted on Aug 12, 2024
The hotel's supporting facilities are acceptable, the price is not affordable, the decoration is relatively old, the environment and sanitation are acceptable, and transportation is convenient. There is a bus stop just outside the door.
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Baozou
Deluxe Room (2 Beds)
Stayed in Jul 2024
Family
80 review
4.2/5
Very Good
Posted on Aug 4, 2024
The hotel is a bit old, but the location is good. It is very close to the Little Waist, and the price is not cheap, which is understandable during the summer vacation. The front desk clerk is very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation and feedback about our hotel. We attach great importance to your opinions and suggestions, and thank you very much for your support and trust in our hotel. We are always working hard to improve and upgrade our facilities to provide a better stay experience. We will also make appropriate adjustments in price to better meet the needs of our guests. Finally, we would like to express our sincere apologies to you again and promise to take specific measures to improve the quality of our services. We hope that you will visit our hotel again and give us the opportunity to provide you with better services and let you feel our sincerity and care.
Guest User
Standard Double Room
Stayed in Jul 2024
Couples
26 review
5.0/5
Outstanding
Posted on Jul 21, 2024
The hotel is very close to Guangzhou Tower, which is convenient for eating, drinking and playing. The front desk staff is friendly and the room is clean and tidy. The price is worth it. Highly recommended
Original TextTranslated by Google
Guest User
Deluxe Double Room
Stayed in May 2024
Family
12 review
5.0/5
Outstanding
Posted on May 23, 2024
The location is very good and worth recommending. It is only a ten-minute walk from the Guangzhou Tower. You can also take a lot of pictures of the tower on the way. It is so beautiful.