Hampton by Hilton (Guangzhou Baiyun Avenue North) Guest Reviews
4.7/5
Outstanding
1282 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1282)
Positive reviews(1242)
Reviews with photos/video(105)
Delicious breakfast(209)
Friendly front desk staff(174)
Would stay again(80)
Convenient parking(57)
Awesome gym(38)
Delicious buffet(21)
Close to metro(21)
Negative reviews(39)
Samuelmhtam
Superior King Room
Stayed in Oct 2022
Business travelers
80 review
3.5/5
Posted on Oct 22, 2022
Because of Covid, no breakfast and all restaurant around closed.
Guest User
Superior Twin Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 4, 2024
The front desk guy Able is very nice. He prepared brush stickers for the children and helped me take photos for verification. He is careful and thoughtful. The hotel room is suitable for parent-child travel. The shower is very comfortable and the bath water temperature is good. The bedding is also very comfortable. There were too many people at breakfast on the first day, and the preparation work was lacking. When I went downstairs at 9 o'clock, many breakfast varieties were out of stock. The coffee machine was also being cleaned...
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6/15
Response from Property: Thank you very much for your review in your busy schedule. Hampton by Hilton Guangzhou Baiyun Avenue North is a hotel but not only a hotel! Every guest who comes to Hampton by Hilton is our friend. Sincere and loving service is the driving force we have been pursuing at Hampton by Hilton. It is a great pleasure to have friends coming from afar! Hampton people focus on creating a situation that can produce a good mood. Hampton by Hilton is such a "home". Reliable, comprehensive, friendly and caring are our style. Hampton and Hampton across the country look forward to seeing you next time. Thank you very much for your support. Welcome to stay again and wish you a happy life~
Guest User
Superior King Room
Stayed in May 2024
Other
6 review
5.0/5
Outstanding
Posted on May 6, 2024
Very satisfied in all aspects! Especially the breakfast is very rich and delicious, you can also taste local special snacks, and the service is warm and thoughtful!
Original TextTranslated by Google
Response from Property: Dear little master~ Seeing your praise, Huan Xiaopeng is very shy! It is our greatest honor to serve you well. We attach great importance to the comfort of the room and the details of the service. Our intention is to bring comfort to you who are tired from running around. Remember to pay attention to us and recommend us to your friends around you. We are sincere, friendly and simple. Hampton by Hilton Guangzhou Baiyun looks forward to your visit again and wish you a happy life~
Guest User
Deluxe Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 2, 2024
The front desk Mao Can has good service. It's very happy to come here on May Day. There are also cute children. Thank you for going back.
Original TextTranslated by Google
Response from Property: Dear little master~ Seeing your praise, Huan Xiaopeng is very shy! It is our greatest honor to serve you well. We attach great importance to the comfort of the room and the details of the service. Our intention is to bring comfort to you who are tired from running around. Remember to pay attention to us and recommend us to your friends around you. We are sincere, friendly and simple. Hampton by Hilton Guangzhou Baiyun looks forward to your visit again and wish you a happy life~
Guest User
Superior King Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The front desk is quiet, Zihao is very nice, warm reception, thoughtful, the hotel has been stayed many times, it is perfect, I will continue to come next time, the breakfast is especially delicious, the surrounding is convenient
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Response from Property: We are very happy to receive your affirmation. Creating a comfortable stay experience for every guest who visits us is the driving force of our work. We sincerely look forward to your visit again. Wish you a pleasant journey - Looking forward to your welcome, little friend
Oheiyoui
Superior Twin Room
Stayed in Mar 2024
Family
4 review
1.0/5
Posted on Mar 6, 2024
This is a hotel that I really don't know how to describe. We booked two rooms very early, but when we checked in at night, they arranged the first room at the staircase, and the two rooms were not on the same floor. I asked to change rooms, but it was fully booked. Brother, I booked in advance, so shouldn't the rooms that the guests have booked be reserved first? In the end, they gave me the two worst rooms that were fully booked. That's fine, but there was construction going on downstairs on the morning of check-in. It was so noisy that I wanted to get angry. I was with my children, and the hygiene of the hotel was really terrible. The children's hands were swollen from bug bites. One of my two children was bitten on the hand, and the other was bitten on the face. The hygiene is really unimaginable. I was really speechless about this so-called star Hilton. Families, if you want to find trouble, you can really choose this hotel.
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Response from Property: Dear guest, first of all, thank you very much for choosing Hampton by Hilton. We are deeply sorry for your experience during your stay in the hotel. Your suggestion is very important. We will strengthen the training of room staff on hygiene details and the business capabilities of front desk staff, and strive to improve services. I believe that we will serve guests more meticulously in the future. I am very sorry for the inconvenience caused to you. I hope to welcome you again. Give us a chance to apologize and look forward to your next visit. I wish you a happy life.
Anonymous User
Family Friendly Room (Sofa bed)
Stayed in Feb 2024
Travel with friends
6 review
3.5/5
Posted on Feb 26, 2024
The price is not cost-effective, the bathroom design is unreasonable, the transparent glass is not as good as the previous stay in other places
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Response from Property: Dear guest, hello! Thank you for choosing to stay in our hotel. We are very sorry for the bad experience you had due to the price. The hotel will report the price issue you mentioned to the superior. We hope to welcome you again and wish you a happy life and all the best!
Guest User
Family Friendly Room (Sofa bed)
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 16, 2024
During the Spring Festival, I chose this Hampton by Hilton. It was impeccable. The hotel was clean, the service was attentive, and the price was affordable, all of which reflected the high level of Hilton hotel management.
Original TextTranslated by Google
Response from Property: Thank you very much for your review in your busy schedule. Hampton by Hilton Guangzhou Baiyun Avenue North is a hotel but not only a hotel! Every guest who comes to Hampton by Hilton is our friend. Sincere and loving service is the driving force we have been pursuing at Hampton by Hilton. It is a great pleasure to have friends coming from afar! Hampton people focus on creating a situation that can produce a good mood. Hampton by Hilton is such a "home". Reliable, comprehensive, friendly and caring are our style. Hampton and Hampton across the country look forward to seeing you next time. Thank you very much for your support. Welcome to stay again and wish you a happy life~
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Good, clean, sanitary, suitable for self-driving tours, 1.2 kilometers from the subway station, the front desk service is also good, close to the highway, convenient travel
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Hampton by Hilton strives to continuously create a warm and comfortable living environment for guests and meet the needs of guests with the highest cost-effectiveness. All staff of Hampton by Hilton look forward to your visit again!
Response from Property: We are very happy to receive your affirmation. Creating a comfortable stay experience for every guest who visits us is the driving force of our work. We sincerely look forward to your visit again. Wish you a pleasant journey - Looking forward to your welcome, little friend
Guest User
Family Friendly Room (Sofa bed)
Stayed in Feb 2024
Family
35 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Spacious, clean, good service, rich breakfast, nice surroundings,
Five-star rating!
Original TextTranslated by Google
Response from Property: We are very happy to receive your affirmation. Creating a comfortable stay experience for every guest who visits us is the driving force of our work. We sincerely look forward to your visit again. Wish you a pleasant journey - Looking forward to your welcome, little friend
Zxiansheng
Superior Twin Room
Stayed in Jan 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The hotel is quite comfortable. After all, it is Hilton. The hygiene is very reassuring. I came to Guangzhou on a business trip.
Original TextTranslated by Google
Response from Property: Thank you very much for your review in your busy schedule. Hampton by Hilton Guangzhou Baiyun Avenue North is a hotel but not only a hotel! Every guest who comes to Hampton by Hilton is our friend. Sincere and loving service is the driving force we have been pursuing at Hampton by Hilton. It is a great pleasure to have friends coming from afar! Hampton people focus on creating a situation that can produce a good mood. Hampton by Hilton is such a "home". Reliable, comprehensive, friendly and caring are our style. Hampton and Hampton across the country look forward to seeing you next time. Thank you very much for your support. Welcome to stay again and wish you a happy life~
Guest User
Hampton Suite
Stayed in Jan 2024
Couples
1 review
3.7/5
Posted on Mar 13, 2024
The service is very good, the room is clean and hygienic, the room is spacious, and the facilities are complete. I feel great staying in such a hotel when traveling. The room has no odor and the air is fresh. The transportation downstairs is also very convenient. There are food on the street downstairs. You don't need to order outside. You can eat whatever you want when you walk downstairs!
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Response from Property: Thank you for your careful review! You must be a very tasteful person! It is precisely because of guests like you who are always paying attention to us that we are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so we are particularly concerned about everything you do during your stay. We are considerate, caring, and warm, which is the most sincere gift from every Hilton Hampton Hotel to you. Here: we will continue to welcome you with a cordial smile and hope to receive your five-star praise next time!
Guest User
Deluxe Twin Room
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Dec 13, 2023
Although this hotel is located away from the shopping area, it is very convenient to take a taxi. Its facilities are first-rate and the service of its staff is also first-rate. The service is attentive and there is a washing machine! The breakfast is very rich and the sheets are clean and comfortable. This hotel is definitely a smart choice to stay in Guangzhou!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hampton by Hilton Guangzhou Baiyun. I am very happy to see your detailed comments. I believe you are also a person who is good at observing life and likes to enjoy life. We attach great importance to the comfort of the room and detailed services. Our intention is to bring comfort to you who are tired from running around. Remember to pay attention to us and recommend us to your friends. Sincere, friendly and simple Hampton by Hilton Guangzhou Baiyun looks forward to becoming friends with you! I wish you a happy life~
mahone9905
Superior Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 3, 2024
The staff is very professional and enthusiastic ❤. The hotel should be newly renovated, and the facilities are complete and new.
One small suggestion is that I hope there will be small towels on the countertop in the bathroom. Everything else can be rated 95 points. It was a great accommodation experience.
Original TextTranslated by Google
Response from Property: Dear little master~ Seeing your praise, Huan Xiaopeng is very shy! It is our greatest honor to serve you well. We attach great importance to the comfort of the room and the details of the service. Our intention is to bring comfort to you who are tired from running around. Remember to pay attention to us and recommend us to your friends around you. We are sincere, friendly and simple. Hampton by Hilton Guangzhou Baiyun looks forward to your visit again and wish you a happy life~