Guest User
December 18, 2024
I booked two double bed rooms for my family. I thought it was because my family asked for the room next door. The room type I booked had a sofa in the title, but I was given one with a sofa and one without a sofa. I asked the front desk and they said that the sofa was broken some time ago on July 15 and they hadn't bought it back yet. Why didn't they tell me when I checked in? Are they fooling people? Finally, the front desk said that they could change a room, but it was far away, so I thought it was fine. Later, my family confirmed with me whether breakfast was included. I ordered four breakfasts, and then I knew that the front desk did not remind or inform my family that breakfast was included when I checked in. So I called the front desk at 23:58, and a male staff member answered the phone. He said, "I just got to work and didn't know." Later, he asked me, "So what do you want?" I would like to ask if this is your Xi'an service attitude? When encountering a problem, the first reaction is not to remedy it or solve it, and you shirk responsibility by saying that you just got to work and didn't know. And you asked me what I want, what can I do? You didn't remind my family that there is breakfast, and can't I tell my family after I understand the breakfast information and location? It's really bad. . . . . . . . .
Service: Poor
Facilities: Poor
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