Selinda Ngai
March 6, 2024
I booked this hotel room through trip.com to rest in transit, but the website or the hotel did not clearly tell that it was a transit hotel in terminal 3 for an international flight!
I entered Sao Paulo, Brazil, from Lima, Peru, and took a late flight, but I will go to Iguazu Airport in Brazil early tomorrow morning, so I have to enter Brazil's arriving terminal 2 to retrieve my luggage, and then check in at this hotel. But this hotel is an international flight transit hotel at terminal 3, and I have no way to enter the hotel.
In the end, I had to pay to go to the fast sleep lounge to rest for another six hours and continue my trip. I have written to Trip.com and this hotel to apply for a refund, because their instructions were very unclear, which caused me to walk around the airport asking questions, both physically and mentally exhausted! So when you book an airport transit hotel, you must ask clearly!
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