To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(836)
Positive reviews(791)
Reviews with photos/video(106)
Friendly front desk staff(140)
Great location(103)
Classy environment(54)
Easy to get around(46)
Perfect for business trips(18)
Stayed multiple times(14)
Average sound insulation(14)
Loved the view(13)
Negative reviews(45)
D and J
Business Double Room
Stayed in Jan 2025
Couples
8 review
3.7/5
Posted on Feb 16, 2025
Room was on the small side and bed was hard. Good location accross from the park and close to shopping centres.Nice little coffee tea bar on the ground floor with friendly staff. As travellers from the west we found breakfast difficult to enjoy, often there was little choice left unless we arrived early.
Response from Property: Dear guest: Hello! Thank you for your love and recognition of the hotel. The hotel has always been committed to creating a comfortable and convenient travel experience for guests. We hope that we can add joy and touch to your journey. Regarding the breakfast issue you mentioned, we have also actively fed back to the relevant departments. Thank you for your suggestions.
Ricketts
Apartment
Stayed in Mar 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Very good customer service 唐玲玲 helped me very much. Excellent!
Response from Property: Dear guest: Hello! Thank you very much for your support of the hotel and recognition of our partners. Everything we do is to bring a different vacation experience to every guest. We are really touched to see your recognition. We will definitely work harder to create the best level and create more perfect services for you.
Charles
Business Room (2 beds)
Stayed in Jun 2022
Business travelers
69 review
3.7/5
Posted on Jul 28, 2022
My first 2 nights were a nightmare
All the external parts of air con were on the wall behind my room.. it was so noisy that I couldn't sleep at all!
Fortunately I could change my room on the 3rd night and it was better.
Bathroom not really clean.
They offer me dragon fruits but no plate, no cutleries.. so i don't know how I'm supposed to eat them...
Response from Property: 尊敬的顧客您好!此次入住未能給您帶來良好的入住體驗,萬分抱歉!由於消博會期間,酒店滿房,細緻衞生和其它服務未能做好!我們會加強培訓,努力做到最好,改正我們的不足,期待您下次入住!
Ricketts
Apartment
Stayed in Apr 2024
Solo travelers
27 review
1.0/5
Posted on May 18, 2024
Dirty
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。因酒店一樓大堂的餐廳正在改造裝修,所以在維修裝修過程中會產生少量的灰塵和油漆味。對此我們感到非常抱歉。我們也在積極處理相應問題。也與施工方積極協商應對措施。再次向您致歉。若您下次至此,希望能再次預訂本酒店,給我們一個將功補過的機會。期待再次光臨!
LingDIANlinglingling
Apartment
Stayed in Jan 2025
Family
9 review
4.7/5
Amazing
Posted on Feb 13, 2025
The room was generally clean, but the facilities were old;
The front desk lady was very patient and detailed in her introduction;
There was a small park across the street, which was perfect for a walk after dinner.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對酒店的喜愛和認同。酒店一直專注為賓客打造舒適便捷的出行體驗,希望我們能為您的旅程增添喜悦和感動。
Guest User
Apartment
Stayed in Jan 2025
Business travelers
7 review
4.7/5
Amazing
Posted on Feb 17, 2025
The facilities are a bit old, but it is a quiet place, a good place to stay in a busy city.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的入住!您的點評是我們最珍貴的禮物,在您的讚美下我們會精益求精,您的滿意是我們最大的責任與榮幸,您的到來及肯定是我們不斷進步的動力與方向。期待與您的再次相遇!
Guest User
Business Room (2 beds)
Stayed in Dec 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 30, 2025
The hotel is in a great location! Next to Wanlv Park and Vientiane City, the scenery is pleasant! The front desk staff is good! Enthusiastic! They also upgraded the room type!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are honored to see your good comments. Thank you very much for your favor to our hotel. We always take the needs of guests as our guide and constantly strive to improve ourselves. Your affirmation makes us more determined to create a wonderful experience for guests. Welcome to come again next time, we will welcome you with more enthusiasm. I wish you all the best.
Guest User
Business Room (2 beds)
Stayed in Dec 2024
Business travelers
16 review
4.2/5
Very Good
Posted on Feb 9, 2025
Facilities: Corresponding to the age of the hotel.
Hygiene: Generally speaking, it is quite satisfactory, with some improvements and enhancements in details.
Environment: Every time I go downstairs to pick up the car, I feel like I am at home, which makes people feel relaxed and happy.
Service: The front desk service level is still online, familiar with the business, and has excellent professional qualities.
Original TextTranslated by Google
Response from Property: 尊敬的賓宮:您好,感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議,是我們非常難得的寶貴財富,我們也將繼續努力不斷完善各項服務。希望下次還能在金蓮花荷泰與您再相逢。祝您心情愉快,闔家幸福!
Guest User
Apartment
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The hotel is clean, quiet, and well-equipped, especially the bed is very comfortable to sleep on. The location is also good, just near the Mixc and opposite the Wanlv Park, with convenient transportation. The front desk lady Fu Jie is warm and thoughtful, making us feel at home. We stayed here for 4 days before and came again today. We strongly recommend friends who come to Haikou for tourism or business to stay here.
Original TextTranslated by Google
Response from Property: Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Golden Lotus Hetai Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Looking forward to your visit again
Anonymous User
Apartment
Stayed in Aug 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Oct 8, 2024
The bed is comfortable, quiet, the service is very good, the facilities are complete, the location is good and the price is very affordable. I will stay here again in the future. I would like to praise the front desk Xiaolin for his excellent service attitude👍
Original TextTranslated by Google
Response from Property: Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Golden Lotus Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to seeing you again.
Guest User
Apartment
Stayed in Jul 2024
Other
2 review
4.7/5
Amazing
Posted on Aug 31, 2024
We stayed here because of water outage at home, but we were very pleasantly surprised. It is rare to find such an economical and cost-effective hotel in Haikou city. The hotel decoration is very Southeast Asian and the hygiene is very good. The bathroom is a little small, but it does not affect it. The room is clean and tidy, elegant and very comfortable. Xiao Fu at the front desk is super nice. He upgraded our room for free and his service attitude is also great. Thank you. Although the breakfast has fewer varieties, it tastes very good. Overall, the satisfaction is very high. The only drawback is that the swimming pool is too small, haha! !
Original TextTranslated by Google
Response from Property: Thank you for your comments. Your support and encouragement are the greatest motivation for us to move forward. Golden Lotus Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to seeing you again!
Chaojitierenzhang
Apartment
Stayed in Jan 2025
Solo travelers
3 review
4.0/5
Very Good
Posted on Feb 22, 2025
It is an old hotel with old facilities.
The location is very good, just across the road is Wanlv Park;
The bathroom and shower room are shared, and the water is not strong enough.
The paper slippers are too thin and easy to slip, so be careful.
Original TextTranslated by Google
Response from Property: 尊敬的賓宮:您好,感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議,是我們非常難得的寶貴財富,我們也將繼續努力不斷完善各項服務。希望下次還能在金蓮花荷泰與您再相逢。祝您心情愉快,闔家幸福!
Guest User
Business Double Room
Stayed in Jan 2025
Business travelers
8 review
3.5/5
Posted on Feb 19, 2025
The whole hotel smells a bit weird! The lighting inside is a bit dim, and it feels a bit gloomy if you go back at night. The chairs in the room are old, which means the hotel has a history. The room is more Chinese style, and the smell of the room is not very good. It is more suitable for people who like Chinese style. Next to it is Wanlv Park, where you can take a walk.
Original TextTranslated by Google
Response from Property: 尊敬的客人:非常感謝您抽出寶貴的時間對您在酒店的入住體驗進行分享。對於您在入住期間所遇到的問題,我們表示抱謙,我們也已經就此與相關部門溝通。酒店會針對您所提到的問題進行改進。我們會不斷致力於完善每一個細節,期待您的下次光臨!
Guest User
Apartment
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The hotel has a beautiful environment and great service. I was very happy on the first day I arrived in Hainan, and I was full of yearning for the next period of time in Hainan.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different travel experience to every guest. We are really moved to see your recognition. We will continue to work hard and be ready for you to come back at any time.
Guest User
Apartment
Stayed in Jan 2025
Solo travelers
5 review
4.1/5
Very Good
Posted on Feb 8, 2025
The room is nice and safe for one person to live in, but the soundproofing is a bit poor. Another funny thing is that the bed is 1.5 meters long and the mattress is 1.8 meters long. It was quite comfortable to sleep in. The air conditioner needs to be cleaned. There is a musty smell.
Original TextTranslated by Google
Response from Property: 尊敬的賓宮:您好,感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議,是我們非常難得的寶貴財富,我們也將繼續努力不斷完善各項服務。希望下次還能在金蓮花荷泰與您再相逢。祝您心情愉快,闔家幸福!