Mercure Hai Phong

Mercure Hai Phong Reviews

Mercure Hai Phong

12 Lạch Tray, Street, Ngô Quyền, Haiphong, VietnamView Hotel Details
Mercure Hai Phong
Mercure Hai PhongMercure Hai PhongMercure Hai Phong
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Mercure Hai Phong Guest Reviews

4.6/5
Great
97 review
Verified reviews
Location4.5
Amenities4.5
Service4.8
Cleanliness4.6
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All reviews(97)
Positive reviews(93)
Reviews with photos/video(28)
Awesome stay(32)
Friendly owner(21)
Clean and tidy(14)
Great location(10)
Delicious breakfast(7)
Loved the view(6)
Negative reviews(4)
Anonymous User
Superior King Room
Stayed in Jun 2024
Business travelers
81 review
4.7/5
Amazing
Posted on Jun 27, 2024
Nice modern hotel. The bed backrest is not clean. For some smell.
Response from Property: Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, hygiene, view from the rooftop swimming pool, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Sincerely yours,Linh Chi (Candy)Guest Experience Manager
M. Waters
Superior King Room
Stayed in Dec 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Dec 18, 2023
Lovely staff and clean room. Good location. Convenient to travel around.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Guest User
Superior King Room
Stayed in Mar 2024
Business travelers
31 review
3.2/5
Posted on Mar 22, 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
Response from Property: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager
Twin A
Superior Twin Room
Stayed in Aug 2023
Business travelers
30 review
5.0/5
Outstanding
Posted on Aug 22, 2023
Hotel is clean and helpful staff but quite surprise with small entry to hotel lobby.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,
Anonymous User
Superior King Room Non smoking
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 19, 2023
Really good hotel with excellent customer service and convenient location
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards,
Kiu
Superior King Room
Stayed in Nov 2023
Solo travelers
12 review
5.0/5
Outstanding
Posted on Nov 30, 2023
Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.
Response from Property: Dear Sir,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Best regards,Linh Chi E-Commerce Executive
MalayJason
Superior King Room
Stayed in May 2024
Travel with friends
37 review
5.0/5
Outstanding
Posted on May 26, 2024
Very good value for money, location are great.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo E-Commerce Executive
Guest User
Superior King Room
Stayed in Oct 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Very nice stay, we got a complimentary birthday card and cake on the special occasion. Very clean and comfortable
Response from Property: Dear Sir/Madam,Thanks for staying in Mercure Hai Phong. We're glad to receive feedback about your good experience. And we hope Mercure Hai Phong'll be the priority choosing for you and your family. Best regards, Chi Ngo (Ms) E-commerce Executive Mercure Hai Phong
Messi_goat
Superior King Room
Stayed in May 2024
Business travelers
9 review
4.0/5
Very Good
Posted on Jun 8, 2024
Nice experience.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo Commerce Executive
연령미상
Superior King Room Non smoking
Stayed in Mar 2023
Solo travelers
15 review
5.0/5
Outstanding
Posted on Apr 7, 2023
good good goodgood good good good good goodgood good good good
Response from Property: Dear 연령미상, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Ms. Ngoc (E-Commerce Executive)
Ognjen Vignjevic
Superior King Room Non smoking
Stayed in Feb 2023
Business travelers
5 review
4.5/5
Great
Posted on Feb 26, 2023
Perfect hotel for business trip. Very happy and will go there again
Response from Property: Dear Ognjen VignjevicThank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best Regards,Ms. Ngoc (E-Commerce Executive)
Anonymous User
Superior Twin Room Non smoking
Stayed in Oct 2022
Family
7 review
5.0/5
Outstanding
Posted on Nov 19, 2022
A trusted chain hotel that lives up to the name no matter where you go. Great price, great location and friendly staff. Will stay again.
Response from Property: Dear valued guest, Thank you so much for your nice compliment. This motivate us a lot so we can do better and better in the future. Hope to welcome you again in the future. Have a nice day. Ms. Ngoc (E-Commerce Executive)
ChuckyAE
Superior Twin Room Non smoking
Stayed in May 2023
Solo travelers
119 review
5.0/5
Outstanding
Posted on May 9, 2023
Great hotel with friendly and helpful staff.
Response from Property: Dear ChuckyAE,Thank you for your recent stay at the Mercure Hotel Hai Phong.We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about the facilities and staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you again for your compliments and support. We look forward to welcoming you and your family back soon.Best regards,Ms. Ngoc (E-Commerce Executive)
JeremyNg
Superior King Room Non smoking
Stayed in Mar 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 8, 2023
Nice and clean hotel. Friendly staff too
Response from Property: Dear Jeremy,Thank you for choosing Mercure Hai Phong!Providing superior services has been central to our company's success over the years. Our team is also working hard day by day help ensure that our customers can count on us regardless of where they're travelling. Customer satisfaction is our number one priority, and with your review, it's clear that our efforts are making a difference. We look forward to seeing you again soon, and we want to thank you again for your kind words!Best regards,Ms. Ngoc (E-Commerce Executive)
Guest User
Superior Twin Room Non smoking
Stayed in Oct 2022
Couples
2 review
5.0/5
Outstanding
Posted on Nov 1, 2022
Good service
Response from Property: Dear valued guest,Thank you so much for your nice compliment. This motivate us a lot so we can do better and better in the future. Hope to welcome you again in the future. Have a nice day.Ms. Ngoc (E-Commerce Executive)