Rakuten STAY VILLA Hakone Sengokuhara

The hotel is located in Sengokuhara, Mt. Hakone. Located on a mountain road, the brand sign is not obvious. It is dark and the street lights are weak and you can't even see the hotel's sign! I can’t even see the hotel when I reach my destination via navigation! It took me two trips to find it. The South Building is easier to find, but the North Building is really hard to find. After finding the sign for the North Building, you have to turn into an alley and then up a small slope to find it. Because we stayed for two nights in a row, there was a problem with the hotel's check-in tablet, and the staff spoke Chinese, English, and Japanese. The parking space of the North Building is not in front of the door. We need to take a detour and walk up the mountain. It is dark and there is no car light to pedestrian. They insist on asking us to park the car in this parking lot 15 minutes away. It is too dark and too dangerous. I request We parked in the unloading area for one night and didn't find a parking lot until the next day. We felt that it was dangerous to our safety. Unless it was in broad daylight, there was a lot of noise. For about two hours, the hotel staff did not allow us to park and called twice. Went to the room to find us, the trails they provided were even more impossible to walk at night. The next day we took a day trip, which was also dangerous. After walking for a while, we encountered a deer, which put us in a dilemma. Very angry about the parking issue. Other than that, the hotel room was ideal. The equipment is complete, but the on-site environment is a bit far from the photos. The hot spring is just a bathtub, and you can adjust the hot water temperature by yourself. 🤣🤣 Overall review: 👍The room is comfortable and well-equipped 👎🏻 Regardless of the parking space, you need to walk on unsafe roads for 15 minutes 👎🏻Road signs are not clearly displayed 👎🏻The hot spring water feels like constant temperature tap water Figure 1: A small hotel name sign on the road up the mountain Figure 2: The hotel improves parking lot signage Figure 3: A trail provided by hotel staff behind a house without street lights Pictures 4 and 5: We were looking for a parking lot in broad daylight and encountered a deer. Figure 6: There are no street lights on the entire road, making it very dangerous for pedestrians to walk on the road. Figure 7: Large hot spring bathtub Picture 8, 9: Overgrown footbath Figure 10, 11, 12: Indoor layout Figures 13 and 14: The hotel’s roadside sign Just think about it, it is very difficult to find your hotel destination in the dark night without street lights or clear instructions and relying only on navigation. Figure 15: Unloading area Figure 16: The lens of the tablet is blocked!

I will never go to a hotel in Rakuten again for this place. I drove a couple of hours despite booking the North Pavilion, but when I went to park all the ban extremely said no order. I called on stage and asked and I was told that it took an hour to do it in the South Pavilion. . . I thought it's okay. . . . Don't switch to the South Building. . . . I didn't know that the things inside ended up being different from the picture. . . For example, hairdryer (itself said dyson) .... will not book hotels without real people check in again. . . . I went to 2 companies and I couldn't use the ipad to enter data. . . . You can only call the stage to get your password... it's just playing yourself

I made a reservation for 8 university students. It was a beautiful house just like the picture and it was great! ! The kitchen was fully equipped with all the utensils, so I didn't have any trouble cooking. I was also surprised that there was a hot plate that you could use to make crepes. There was only a shower room on the first floor, but there were two bathrooms, so it was okay for a large number of people, and there were 5 beds. I was very satisfied with the ability to connect the projector to my smartphone and play live footage and my favorite MV. I would like to stay for another month. Thank you very much for the wonderful accommodation.

There are many rooms and they are clean. I will stay here again in the future.