Hotels Near Kasekeller Altona in Hamburg

The hotel is clean and comfortable. Room was unusually large. Unfortunately there was no air conditioning which meant my room was like an oven. The staff kindly made available a large fan. Much appreciated. Breakfast was very nicely presented with a good choice but no fresh machine coffee was a shame. Lovely fresh orange juice. But... When I checked in I had distinctly said I needed to check out 1 day early. In clear German. No possibility of them not understanding this. When I tried to pay my bill the night before I was told I would have to pay the full amount. I was met with 4 members of staff talking at me telling me I was wrong. Well Boston Hotel. You are wrong! I confirmed with my booking agent (at midnight!) that I did indeed have a flexible booking and I am permitted to check out early. I had given 2 days notice. My booking agent will now be escalating this matter. I am looking forward to their response. I refuse to be intimidated into paying for something I have not had! After 30min of discussion and disagreement I was told to sleep on it and speak with the manager the next morning. I did this and was told again that I would have to pay the full amount. I knew I was in the right so I rang the police for advice who were excellent. They told me not to pay for something I have not received. I took the policeman's name and number. I informed reception that I will pay for the days I have been present and no more. Eventually the hotel agreed. I had been prepared to walk out without paying because they were making every excuse under the sun to force me to pay the full amount. The police said not paying would be ok provided I leave my details. But it would be a civil matter if I do not pay but I must leave my contact details. I was prepared to do this. Appreciate the friendliness of the young man at reception in comparison to the others! An exception. Of course, it is unlikely I will return to this hotel. Nevertheless, this is most likely an unfortunate individual experience. The hotel is nice, modern, comfortable and clean. Apart from the check out fiasco I would still recommend this hotel. Albeit extremely hot in summer! Be careful if you also need to check out early!

This hotel had stylish decor and the rooms were very modern and clean. However the air con was insufficient and when we questioned the staff about changing the temperature we were told the air con could not be changed even though this was not the case in my sisters room. The staff behind the front desk were not helpful and really let our hotel experience down. The location was perfect for exploring Hamburg and we loved the area.

Fantastic service from Paulina. She checked me into the hotel efficiently. Told me all about the services offered by the hotel. She was friendly and helpful. I had asked her to help me pay a traffic ticket that was written in German. She read the ticket, translated and helped me figure out how to pay it. Thank you. The hotel was under renovation but the room was very nice. It was quiet and had a nice view of the canal. The location is very central-walking distance to most sites and to the shopping areas. Would definitely stay here again.

STAY AWAY. I am a very fair minded traveler. I was making a trip to Hamburg in August, so I knew I should plan for dealing with potential hot weather. I did extensive searching, including on TripAdvisor, specifically filter for the room having air conditioning. Nyce came up in the top of every search and clearing listed ”air conditioning” as one of their amenities. So I made a reservation and prepaid per their policy At the actual hotel [yes, on a hot weather day] when I entered the room there was NO A/C and mor even a fan. Only one window that could be cracked open approximately 6 inches. The room was a suana. When I talked with the reception desk the staff had harsh attitude and demanded to see where air conditioning had been promised. I showed them multiple screens, but their response was ”Google lies all the time”. I even offered to accept a partial refund [one of the two prepaid nights], but that was met with an even worse attitude. I left for another hotel. The Courtyard By Marriott about 5 minutes away was newly constructed, extremely helpful reception staff , and FULLY AIR CONDITIONED. The reception even told me ”Please go check the room, we want you to completely comfortable”. The room was at beautiful and yreat quality...and was almost the exact same price as the single room at Nyce A day later I received an email from Ntce site management. They request screenshots and I supplied, bit had the same dismissive ”blame the customer” and stated they would make no refund at all. Do yourself a favor and STAY AWAY from this property, you simply cannot trust them.

Great location. Easy to get around and get back to the place at night. If you're a light sleeper I wouldn't recommend the shared rooms, people coming back late at night, the doors close quite loudly. My only complaint is that I received a keycard to the wrong room and walked right into a private suite.. Nobody was there thankfully and I just walked right out, but if I were staying in a private room I would hate to think that strangers could just walk into my room where all my belongings are lying around. Otherwise clean and quite a cool environment.

We booked this hotel via Amoma. Com as it stated that this hotel had large family rooms, pets were welcome and that the rooms had air-conditioning. All not true. We were asked to pay an additional 30 euros for our third child. We had also booked a quiet room but faced the very noisy street. The room was extraordinaryly hot and staff did not provide us with a fan. The room was small but reasonably clean. No tea or coffee making facilities. The bathroom was ok but hairdryer did not work. Interiors quite tired. The biggest problem with this hotel is the location. It is the local druggie hang out. We saw people using drugs in the street right outside the hotel and it was clear that this is not a safe area. The riot police attended several incidents during our stay and made several arrests. **********s operate in this area too. We would not recommend to stay here and it certainly was not even good value for money.

I stayed in ”Alte Wache” hotel 2 nights for working reasons, arriving by taxi from the apt. The kindness, courtesy and service efficiency of the gentleman and the lady at the reception deserve a top rate. They both are a great example of care and warm hospitality, making every guest feel really welcomed. The lobby is nice in its old fashion style, the double room is spacious, perfectly clean and silent; breakfast was very good, and much better than some 4stars hotel: the tea blend selections very appreciated and the fresh flower on the tables a lovely, precious gift!! 2 small suggestions: 1) the morning waitress should be a little bit more smilying; 2) do not accomodate a person alone in a dinner table for 6. The hotel is also extremely close to city center (walking distance), so I really reccomend it!!

This is a very nice hotel right near the train station and is only a short walk to the centre of Hamburg. I’d recommend this hotel, the staff are very nice and the rooms lovely. We didn’t eat in the hotel so can’t comment on that but there’s lots to see and do nearly and nice places to eat in Hamburg.

Super service, only the drinking machines were cold/heat had problems, but this may be because not so many guests were expected. There could still be work on it. The employees have been curved to meet the guest. Praise the brave rank. If we travel back to Hamburg, we will check in back to this hotel. Oh, what to mention: Super connection to S1 and U3, which drive in all directions

OK - it's still the furniture I knew from the time when it was the Forum Hotel. And that's very long ago. But in autumn the renovation is supposed to go. The reception was very friendly. It's been really fun. I have a beautiful room with beautiful views of the city. Unfortunately, very much is built so that you may not be able to look at the elbe at all next time. Unfortunately. This time there was even a process that was close. Until the water pressure (15th floor) the shower was all right. But this is natural and there was no standard. I was surprised at breakfast. Besides the friendly staff, which quickly cleaned, the offer was very versatile. I asked: the fricadels tasted as they did (burned apple pieces) and not for convenience. But you didn't want to make yourself with foreign pearls and thought it was convenience. But it was all very good. I will put the hotel more in my focus once I'm back in Hamburg.