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5 star

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Breakfast

HEFANG HOTEL
4.3/51107 Reviews

HEFANG HOTEL

West Lake Scenic Area Hangzhou|0.45km from Nansong Museum

Latest booking 11 hrs ago

We stayed at Hefang Hotel for 2 nights in the Cozy Room and besides the fact everything went smoothly, the hotel is, in fact, low quality. - Room: Bad. The room is quite small, needs some maintenance and a deep cleaning. There is a window but it does not open properly. The mold smell is very strong and you can feel the humidity as soon as you enter. The walls, mirrors, floor and the room in general has not been cleaned properly for a long time. So it really looks like a cheap and dirty place, which makes it not comfortable at all (you can’t see that on the pictures from the hotel). We even asked at the reception if they could change us to a different room, in an upper floor, but they said there wasn’t any available. - Breakfast: Reasonable, but not great. There is dumplings, noodles, sweet potatoes, eggs, sausage, some cakes and one type of fruit. No drinking options at all (I mean, no coffee, tea, milk, juice, water, etc.! We asked) Also, the breakfast time is from 7h00 - 9h30 but they don’t replace the food so if you arrive around 9h probably you won’t find much (we asked for more fruit and they said that they didn’t have it). Tables and chairs were not clean. Amenities: Good. Nice common area on the 1st floor where you can hangout and have your own meals. Location: Great! Near the most famous street where you can find some tradicional shops and a lot of restaurants. If you plan to stay in this hotel we suggest you to make sure your room is on the 2nd floor and without breakfast included.
Vienna International Hotel (Hangzhou West Lake Fengshan Road)
4.7/5527 Reviews

Vienna International Hotel (Hangzhou West Lake Fengshan Road)

Hangzhou Railway Station Area Hangzhou|0.67km from Nansong Museum
On November 1, 2023, my wife and I stayed at Vienna International Hotel (Hangzhou West Lake Fengshan Branch) Room 8606, and stayed for another day on the 2nd. The service at the reception desk is very good, especially the only male waiter is kind, warm and thoughtful, leaving us a good impression. 👍👍👍 On the evening of November 2, I called the reception desk and said that we were not used to using disposable bath towels and asked to send two traditional bath towels of pure cotton to the room. Soon, a waiter who looked like the room manager (or foreman) sent a disposable bath towel. We repeated our intentions to her. And the waiter tried to shirk the responsibility, suspected that we did not make it clear, or the reception desk did not explain it, shouted, tried to clear the relationship, in short, the responsibility for the mistake was not her. For such a waiter, my comment: 1. The product sold by the hotel is service. In terms of the market, the guests are parents of food and clothing. In this sense, the guests are ”paying” to the hotel waiters. This is the hotel industry awareness. 2. In terms of this incident, whether it is the reception desk that did not explain it, or the guest did not explain it clearly, as a waiter, Yuan Yuan needs to do one thing: with a sincere and enthusiastic attitude, to meet the reasonable needs of the guests in time, not to mention the ”manager” or foreman who claims to have ”explained below”. 3. Can't stand the grievance and shout endlessly, and the guests try their best to ”explain” the reason for the right and wrong, don't eat the bowl of rice of the hotel waiter, it is not suitable to be a floor room foreman, not to mention the room manager. 4, if the waitress is really the so-called ”room manager”, it is too incompetent, should study the industry ”golden key service” spirit, otherwise the hotel reputation and internal management can not be perfect.

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Top rated hotels in Hangzhou

Searching for hotels near Nansong Museum? Compare room rates and reviews to find your ideal stay.
Zsmart智尚酒店(杭州西湖鼓樓店)
4.7/5919 Reviews
West Lake Scenic Area
The hotel is particularly welcoming and the environment is particularly good. The hotel does not have stairs. The front desk brother enthusiastically helped the box upstairs. Seeing that there were children, he also helped to upgrade the room. I will come here next time. It is very close to Leifeng Tower, only one stop.
Guangman Hotel Hangzhou
3.8/569 Reviews
Hangzhou Railway Station Area
Transportation: In the urban area, very close to MAOlivehouse, just a few minutes walk. Hygienic: Acceptable, at least on the surface, there is no dirty corner. Environment: The room is a bit small, but the view from the window is very beautiful. Service: The boss is very good and gave me a free one-hour late check-out.
All Seasons Hotel (Hangzhou West Lake Drum Tower)
4.8/5746 Reviews
Hangzhou Railway Station Area
設施很新,服務很好,依舊是治癒的香氣,入住的時候看我是一個人還特地給我加高了樓層,升了房。周圍就是大馬弄、河坊街…很有生活氣息,去靈隱寺和西湖也很方便,是一次很愉快的入住體驗
印悦酒店(西湖河坊街店)
4.3/5271 Reviews
Hangzhou Railway Station Area
Complete facilities, double standard room close to the roadside, a bit noisy, there are windows, health is still clean, there is a place to dry clothes. Stayed here for three days, close to the subway, travel is very convenient, there are small supermarket fruit shops and cake shops nearby, the downside is that there are no restaurants, it is more difficult to solve the problem of eating.
HEFANG HOTEL
4.3/51107 Reviews
West Lake Scenic Area
We stayed at Hefang Hotel for 2 nights in the Cozy Room and besides the fact everything went smoothly, the hotel is, in fact, low quality. - Room: Bad. The room is quite small, needs some maintenance and a deep cleaning. There is a window but it does not open properly. The mold smell is very strong and you can feel the humidity as soon as you enter. The walls, mirrors, floor and the room in general has not been cleaned properly for a long time. So it really looks like a cheap and dirty place, which makes it not comfortable at all (you can’t see that on the pictures from the hotel). We even asked at the reception if they could change us to a different room, in an upper floor, but they said there wasn’t any available. - Breakfast: Reasonable, but not great. There is dumplings, noodles, sweet potatoes, eggs, sausage, some cakes and one type of fruit. No drinking options at all (I mean, no coffee, tea, milk, juice, water, etc.! We asked) Also, the breakfast time is from 7h00 - 9h30 but they don’t replace the food so if you arrive around 9h probably you won’t find much (we asked for more fruit and they said that they didn’t have it). Tables and chairs were not clean. Amenities: Good. Nice common area on the 1st floor where you can hangout and have your own meals. Location: Great! Near the most famous street where you can find some tradicional shops and a lot of restaurants. If you plan to stay in this hotel we suggest you to make sure your room is on the 2nd floor and without breakfast included.
Brook Hotel (Hangzhou West Lake)
4.5/52212 Reviews
West Lake Scenic Area
The price is cheap, the environment is good, and the location is good. It's near Hu Xueyan, and it's on a lively ancient street. But the main thing I recommend is their service. The store manager and the little sister at the front desk are very enthusiastic. Ask them many things, and they will try their best to help. I will also work hard to recommend them to others.

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