Hangzhou Fuyang District 5-star Hotels

Excellent front desk service - very supportive during the health prevention time. Helped me to order items since I was not able to navigate in the APP. Next morning friendly support find the next PCR testing station - thank you Ms. Wang X. and colleagues. The room very clean - parking easy. Will come back.

Everything is good, but it needs improvement at 2 o’clock. First, the five-star hotel has no sanitary facilities and outdated. The bath has no shower but the bathtub. It only uses very old dirty shower curtains for waterproofing and splashing. This ordinary family is early It is eliminated, and there is no shower head in hand, which is also inhumane! The second is to pay the full amount before you check in, and you have to pay a deposit of 500 when you check in. This is also understood, but the deposit is not refunded when you check out in the morning. It is said that the bank card will be returned the same way afterwards. As a result, the deposit will not be refunded before going to bed. To refund, you have to call the front desk to ask for it before refunding, which is also disrespectful to the guests! However, the flaws are not concealed. All the service staff in the guest rooms, Chinese and Western restaurants, doormen, etc. have a very good attitude, polite and well-trained. In addition, most of the surrounding area of the hotel is a construction site. Construction was carried out early in the morning and the noise was very loud.

The old five-star has always maintained a standardized reception service and etiquette, and the front desk and catering service standards are in place. In addition, the boss's own tea is very good. When I ate late, the waiter made two cups. The quality was very good. I bought two pounds. I wish your hotel stick to its heart and business is booming.

I played golf at Fuchun Mountain Resort before and had a very good impression, so I came back twice more. Accommodation and meals were basically provided in the hotel. The main reason is that the service facilities of this resort can fully cover your needs. After many years, here it comes again. This time I booked the Qiuwang Suite and was upgraded to the Oupo Suite by the front desk (but I didn’t see the convenient difference between the two?). The room is estimated to be 75 square meters, which is indeed very large. Although the facilities are not the latest, after all, the hotel It's more than 20 years old, but the details are well done, and it feels a bit like old money. Both the shower and the toilet are very comfortable. The water is warm, the toilet seat is warm, and the details show care. Drinks in the mini bar are free. However, there are two points that I think need to be seriously improved. After all, the facilities in the room are old and need further renovation and improvement: 1. The air-conditioning fan outlet is right on the bedside. The sound of the fan operating in the middle of the night is rumbling, making it impossible to fall asleep at all. , I happened to have a bit of neurasthenia, and it almost cost me half my life. The hotel's service attitude was very good, and they said they would change my room, but the same room also had this shortcoming in hardware facilities. In the end, I could only turn off the air conditioner. , sleeping wrapped in two duvets, tossing around until midnight, this is really sad; 2. Although it is a suite, there is no door between the actual big bed and the living room outside, only half a carved partition. Instead, there are two doors separating the room and the bathroom. I think it's a bit putting the cart before the horse. I hope the living room and the room can have closed doors, because sometimes two people stay and if they encounter someone who snores, one can be on the tatami in the living room and the other in the bedroom without disturbing each other. This is the meaning of a suite. , the so-called suite should be two separate rooms that are isolated. Hope to adopt. In other aspects, there is really nothing to complain about this resort. The scenery, privacy, and dining facilities are all in place. The price is expensive for a reason. I hope that customers’ well-intentioned suggestions will be taken seriously~~~

By coincidence, I booked this hotel. The hotel is a few steps away from the Fuchun River. I stayed in a high-floor river view room. I can see the green spring river water and the beautiful Lushan Bridge. Newly opened hotel, room facilities and equipment are new, especially the bedding, I really like the feeling of being trapped in it and being wrapped! The guest supplies are very exquisite, the fragrance is very high-end, I want to buy a large bottle. The breakfast buffet is rich in variety, and I love the fresh bag of small wontons... The front desk lady is very intimate, cold and warm, and also sent a warm body sticker, I was moved!

We have a pleasant stay at Zhejiang Hotel. Super friendly services and best facilities. We would like to also give special thanks to Ms Yao Xiao Lan 尧小兰 for taking very good care of our room tidiness and cleanliness.

Perfect hotel, the room clean, new equipment. I was upgraded free to room with windows. Staff with name 'Joyce' super friendly. She support with 100% enthusiastic, and some suggestions about restaurants with good food. Joyce was communicate with us by English well (we are foreigners) , thank you so much and hope will see you again. Good luck everything to you, Joyce. One more thing, we were surprised to leave a tip for the housekeeping staff but they thought we forgot the money and Joyce found us to return it. It so cute.

Miss Zhu who drove us around the West Lake provided excellent service and explanation of the areas we visited. The service was excellent in helping us bringing our luggage to the room as well!

The hotel staff (Ms Lilia and a male service staff) were very helpful by helping us sending two courier packages. The breakfast meals/food should make some changes after 1-2 days. We stayed for 3 days, having same foods everyday was not fun. The location near to metro and very convenient.

Mercure Hotel in Hangzhou is very good for its location, on a top office building with the best view over the new downtown and the river, but is far from a regular 4 star Mercure hotel, and for sure not in line with the Accor Group standards. While the view is perfect, the average service, average (to poor) breakfast, need of some refurbishment, noisy corridors (you could hear everything what your neighbour does in his/her toilet/shower) brings rather an idea of a provincial hotel than a top class venue in the heart of a bustling metropole. The bed is confortable indeed, but baths is small, shower cabin not properly isolated - so you end your shower with water everywhere, toiletries smell like medicine rather than a proper shampoo or shower gel. If you neee a room to sleep over a busy business day and you are resistent to noise before you fall asleep (yes, they do offer earplugs!!), or if you wish to impress a young girl with the view... and then you do not care about noise and water all over, as this will be part of your night... yes, this is your hotel. But if you look for comfort, service (for which Accor Group is famous) and real 4 stars amenities, better find another hotel...