To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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Positive reviews(565)
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Close to scenic area(24)
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Would stay again(13)
Negative reviews(16)
Guest User
Superior King Room
Stayed in Nov 2024
Solo travelers
2 review
4.5/5
Great
Posted on Nov 11, 2024
The manager was exceptional. He did above and beyond to provide the best service ever!!! He asked what I liked for breakfast and asked the staff to prepare the dish. He bought the show tickets and helped to find locations, packed breakfast for my last day, since I left earlier.
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard and not let you down. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Guest User
Superior King Room
Stayed in Dec 2024
Solo travelers
7 review
4.5/5
Great
Posted on Dec 18, 2024
The hotel facilities are normal, the front desk is nice, and the location is convenient and easy to find. This season is said to be the off-season in Hangzhou, but I think it is very beautiful. I can't see enough. Why is it the off-season? It's just a little cold. I will come to Hangzhou next time!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our hotel among thousands of hotels, and thank you very much for your recognition of our service. Our hotel is 700 to 800 meters away from the West Lake and is located in the lakeside business district. You can spend your free time in A pleasant walk by the West Lake and the convenient transportation and business districts around it are also one of the important options for you to visit Hangzhou. Welcome to come to Hangzhou again and choose to stay at our West Lake Qiju Hubin store again. We look forward to seeing you again.
Guest User
Queen Room
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Dec 10, 2024
The room is not big overall, but considering the location it is acceptable. The decoration is very good and a minibar is provided. The hotel also has a robot to deliver meals. The breakfast is also delicious. I recommend staying here.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our hotel among thousands of hotels, and thank you very much for your recognition of our service. Our hotel is 700 to 800 meters away from the West Lake and is located in the lakeside business district. You can spend your free time in A pleasant walk by the West Lake and the convenient transportation and business districts around it are also one of the important options for you to visit Hangzhou. Welcome to come to Hangzhou again and choose to stay at our West Lake Qiju Hubin store again. We look forward to seeing you again.
Guest User
Queen Room
Stayed in Nov 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Very comfortable room
1. Check-in was very smooth
2. The bed was very comfortable to sleep in
3. The supplies were all new and the experience was very good
4. It was quite convenient to go out and it was quite close to West Lake.
Original TextTranslated by Google
Response from Property: Qiju is a young light luxury brand created by Huanglong Hotel Management Co., Ltd. The West Lake Hubin store is located at No. 221 Jiefang Road, Hangzhou, in the popular shopping districts such as in77. It is within walking distance of the South Song Dynasty Imperial Street of West Lake. Within a few hundred meters, there are Hangzhou time-honored brands such as Kuiyuanguan and Zhiweiguan. The hotel's breakfast buffet is open from 7:00 to 10:00. I believe that your experience will provide guidance for many guests in the future. Thank you for your recognition of our hotel. Welcome to come often~~~~
Daisy
Superior King Room
Stayed in Nov 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The location is convenient, the price is high, the service is OK, the room is clean and tidy, it is convenient to stay here on business trips.
The staff has a good service attitude, is polite and courteous, can't find any faults, give it five stars
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing our hotel among thousands of hotels. At the same time, thank you very much for your recognition of our services. Our hotel is 700 to 800 meters away from the West Lake and is located in the lakeside business district. You can take a leisurely walk by the West Lake in your spare time. The convenient transportation and business district around it are also one of the important options for you to visit Hangzhou. Welcome to come to Hangzhou again and choose to stay in our West Lake Qi Ju Lakeside Hotel again. I look forward to seeing you again.
Guest User
Queen Room
Stayed in Nov 2024
Other
4 review
4.7/5
Amazing
Posted on Nov 6, 2024
The room is nice, the environment and facilities are complete, hygienic, and the dry and wet areas are separated. If the service is more humane, it will be more popular. The special needs of guests can be treated individually, such as: the guest room provides breakfast, and the guest needs to provide a simple meal because of the marathon, which is completely possible, but you refused to provide the service. I hope it can be improved in the future. Secondly, I am particularly satisfied with your smoke-free management, which is obvious to all. Overall, Qiju Hotel is still good among simple and compact hotels.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation of the hotel! We are also very sorry that we failed to bring you a perfect stay experience. We hope that next time we can continue to provide you with meticulous service and complete facilities to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and thoughtful service!
Anonymous User
Queen Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Exceeded expectations. The service attitude was very good. The room type was upgraded for free. The hygiene was good. It was quite clean. In addition, the water heater facilities were great. The water flow was very strong. The shower was very comfortable. The breakfast was quite limited compared to other hotels. It was average. It would be better if it could be improved.
Original TextTranslated by Google
Response from Property: We look forward to your next visit to the hotel! Thank you for your recognition of all aspects of our hotel. The hotel is located at No. 221 Jiefang Road, in the Hubin business district. On the left of the hotel is the Industrial and Commercial Bank of China, and on the right is the China Merchants Bank. Just past the traffic light is the Wushan Night Market. There are also century-old stores such as Kuiyuan Hall and Zhiweiguan, Xinfeng Snacks, Dongdafang and other catering facilities can meet your various needs. We look forward to your visit again~ I wish you a happy life~
Shitoudaiwangjiushiwo
2-bed Room
Stayed in Oct 2024
Solo travelers
12 review
4.8/5
Amazing
Posted on Oct 31, 2024
The location is convenient, the room facilities are new, clean and hygienic, Zhongshan North Road Pedestrian Street and the West Lake are nearby
Original TextTranslated by Google
Response from Property: Dear guest, thank you very, very much for your love of our hotel~~~~ Thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Shanlirenli
Queen Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 31, 2024
This time I came to Hangzhou with my family and stayed at Qiju Hotel. The hotel is very close to West Lake, about 14 or 15 minutes' walk. The hotel room is very clean and has new facilities. The front desk staff is warm and thoughtful, and introduced us to local attractions and special snacks in detail. I like the front desk lady. In addition, a breakfast voucher was given, which was rich, delicious, clean and hygienic. I will stay in this hotel next time I come to Hangzhou
Original TextTranslated by Google
Response from Property: We look forward to your next visit to the hotel! Thank you for your recognition of all aspects of our hotel. The hotel is located at No. 221 Jiefang Road, in the Hubin business district. On the left of the hotel is the Industrial and Commercial Bank of China, and on the right is the China Merchants Bank. Just past the traffic light is the Wushan Night Market. There are also century-old stores such as Kuiyuan Hall and Zhiweiguan, Xinfeng Snacks, Dongdafang and other catering facilities can meet your various needs. We look forward to your visit again~ I wish you a happy life~
Guest User
Queen Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Overall it is OK, with convenient transportation and close to the West Lake. We walked there to see the night view. There are also supermarkets nearby, which is very convenient, clean and sanitary.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing our hotel among thousands of hotels. At the same time, thank you very much for your recognition of our services. Our hotel is 700 to 800 meters away from the West Lake and is located in the lakeside business district. You can take a leisurely walk by the West Lake in your spare time. The convenient transportation and business district around it are also one of the important options for you to visit Hangzhou. Welcome to come to Hangzhou again and choose to stay in our West Lake Qi Ju Lakeside Hotel again. I look forward to seeing you again.
Guest User
Superior King Room
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 14, 2024
It's on the street, I ordered it in a hurry, it's OK, very new. I walked around in the evening, there are supermarkets and restaurants downstairs, I ordered a takeaway for the next day's travel, bread and water, very convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for your praise! Your recognition is our driving force. We will continue to provide high-quality products and services to bring you more surprises. The hotel is located at No. 221 Jiefang Road, in the Hubin business district. The Industrial and Commercial Bank of China is on the left and China Merchants Bank is on the right. Wushan Night Market is just past the traffic lights. There are also century-old Kuiyuan Restaurant, Zhiweiguan, Xinfeng Snacks, Dongdafang and other catering facilities nearby to meet your various needs. Thank you again for your support and trust!
Guest User
2-bed Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 17, 2024
This is the most satisfactory hotel I have ever stayed in. The environment and hygiene are very good, and the waiters are very friendly. The facilities are advanced, and I recommend it to my friends. I will definitely come again next time. It is also convenient for eating and is very close to various scenic spots. There are even umbrellas.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for our hotel. Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Milanwangchao
Queen Room
Stayed in Oct 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Oct 15, 2024
This hotel is located in Shangcheng District, and it only takes about five minutes to walk to Metro Line 1. It is also close to the West Lake Scenic Area and there are several business districts nearby. Shopping is also good, and the most important thing is that the transportation is very convenient. The environment is good. It is also very quiet at night when staying in the hotel. The price is not expensive.
Original TextTranslated by Google
Response from Property: We are looking forward to your next visit! Thank you for your recognition of our hotel. The hotel is located at No. 221 Jiefang Road, in the Hubin business district. The Industrial and Commercial Bank of China is on the left and China Merchants Bank is on the right. Wushan Night Market is just past the traffic lights. There are also the century-old Kuiyuan Restaurant, Zhiweiguan, Xinfeng Snacks, Dongdafang and other catering facilities nearby to meet your various needs. We look forward to your visit again. I wish you a happy life.
Guest User
2-bed Room
Stayed in Oct 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Oct 10, 2024
The room is not very soundproof, but when we checked in, there was no one on either side so there was no other noise, except for the loud water noise upstairs. The hardware facilities are pretty good, smart toilet, hair dryer from Lefen, and the disposable slippers are really comfortable!!! There are also many TV shows and movies to watch! I watched "Wulin Wai Zhuan" all night🕹️
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. At the same time, we will strengthen management and strive to bring you better service. Please believe that we want to do more for our guests. We welcome you to stay again!
Guest User
2-bed Room
Stayed in Sep 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Sep 25, 2024
The room was clean and tidy. The lady with glasses at the front desk was very nice, enthusiastic and responsible, and told us about the delicious restaurants around. The hotel is very close to the West Lake Scenic Area, a ten-minute walk. We stayed for two nights and it felt good and very quiet. Later, we were given a late check-out, which was very nice!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring guests a wonderful experience. We are really moved to see your satisfaction and affirmation. We look forward to your next visit!