Merchant Marco Edgelake Hotel Reviews

Great location walking distance to Xihu Great facilities Great convenience for eateries and malls Great breakfast.

Facing a little bit difficulty with communication for Non Chinese customers. I got upgraded when checking in, such a nice treat. Close to the metro and nice street

All good! They even upgraded me to a better room with windows, and it was always clean.

The hotel was perfectly located because many shops and restaurants were in close proximity. This location also allowed for easy access to West Lake and other scenic areas by Metro, Didi and taxi. Additionally, the staff was hospitable, the breakfast was adequate with a small variety of Western cuisines and the room along with the general hotel area were clean. I do hope that in the future the hotel will upgrade amenities to a more modern look and feel. All in all, I will recommend this hotel to visitors.

Would like to give 100% to excellent service staff , Joyce ....nice and clean room...good location to West lake and convenient shops surrounding.

The hotel location is very good, close to west lake, walking street, and subway station. Staffs are helpful. They also helped us to book a show with a lower price.

Very authentic, we liked the architecture. The staff were kind, affordable price and very good location.

My second stay at this hotel. Great quality in this price range, nothing to add

We arrived almost to mid night & glad for the quick check in. Appreciate the room upgrade & one of the staff, 小潘 helped to order a delivery as we were hungry & neighboring ships were closed. Thank you again, 小潘 for your kindness & extended service by sending the food to our room (we’re supposed to collect fm reception) as we were really tired & hungry after flight. 謝謝。。

Nice hotel with a nice view. Close to the west lake, about 10min walking distance. I chose the one with the lake view. Overall is good!

From Malaysia and found this hotel. Very good service from 小陶 （xiao tao）~ free upgrade to room with window🩷 hotel nearby tourist attractions, walking distance 5 to 10min to many shopping mall. Hotel very clean, big and comfortable to stay. No aircon at this moment as the weather is quite cold.

Enjoyed our stay at Merchant Marco Edgelake Hotel (Upgraded to queen room with window). Overall, will recommend the hotel not just as a value stay but a genuine good one. Will come back if I am around. + points: Clean and spacious room, good location (Walkable to Hefang Street, West Lake, 2 metro station, multiple shopping centres with lots of youths), staff friendly (Xiao Yan gave us a free upgrade too and was very helpful), bathtubs present (Surprise for us), all basic amenities within room (Even disinfectant machine present for cups, wifi was stable) - points: Staff may promote west lake tour (Decide with your own discretion), room may be a bit dark, switches are a bit complicated to off Unknown points: Breakfast (Did not buy it)

Service good .Thanks Yan👍

Good facilities and location of hotel. Received good and friendly service from the staff Ms 冯 and Ms Xiatou and also all other staff of the hotel.