To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(4992)
Positive reviews(4850)
Reviews with photos/video(855)
Friendly front desk staff(613)
Delicious breakfast(498)
Easy to get around(492)
Convenient for shopping(265)
Secluded lake view(169)
Close to metro(154)
Delicious buffet(43)
Has rooms for families(37)
Negative reviews(142)
Jo M.
Boutique Queen Room
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Oct 20, 2024
We have been guests of Huachen for many years now- with a short break caused by Coronavirus. We love: its location - a walk from the Lake and the transport connections After recent modernization. It resulted in cleaner bathroom , water properly hot, towels new. In most rooms- Curtains- need refreshing.By mistake we booked a ‚ family with small child rooms- the decor leaves room for improvement. Beds comfortable. Single rooms are airier and the curtains less…tired. Breakfast is well varied , and affordable. Despite a slightly outdated decor- it is our top choice for location and quick and kind service offered at Huachen. In the lobby - a tiny office offering local tours and shows which we had enjoyed with our previous stays.
Response from Property: Dear guests, welcome to Huachen International Hotel Hangzhou! Thank you for your strong support for Huachen International Hotel Hangzhou. Your satisfaction is the driving force for the hotel to move forward. The hotel is equipped with a [free parking lot], [free self-service laundry room], [lake-view restaurant on the 19th floor], etc. While ensuring the hygiene and safety required by guests, it is committed to creating a comfortable living space for every guest. In addition to the beautiful [West Lake] and the large shopping mall [i77], which are less than one kilometer away on foot, there is also the [Southern Song Imperial Street] with a strong sense of Song charm and the [Wushan Night Market] full of market flavor. There is an abundance of entertainment, food, and fun. Wish you a happy life, smooth work, and a smiling face always!
Brandon
Business Lake-view Twin Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Not too bad. although I hope they actually clean the towels since it was still dirty.
Response from Property: Dear guests, Hello, thank you for your stay and for taking the time to share your experience with us. Sorry for the bad experience you had during your stay, but the hotel is evolving and the facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene, strive to bring you better service, please believe that we want to do more for the guests. Sincerely look forward to your next visit
Guest User
Boutique Queen Room
Stayed in Apr 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Apr 14, 2024
Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.
Response from Property: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us. Regarding your comments about the breakfast, we sincerely apologize for the inconvenience caused. We have noted your suggestions and will strive to improve the breakfast service to ensure that all our guests have a pleasant and fulfilling experience. Once again, thank you for choosing our hotel. We look forward to welcoming you back on your next visit.
MDREZAULLKARIM
Boutique Queen Room
Stayed in Jul 2024
Business travelers
9 review
3.5/5
Posted on Jul 5, 2024
It's okay. The location is good but the rooms are a bit small and I had to ask to clean my room the next day.
Response from Property: Dear guests: Hello! Thank you very much for sharing your experience with us and for your valuable comments and suggestions on our work! The hotel also has a variety of room types for you to choose from. I didn't make you a perfect memory this time, and I hope I can make it all up next time.) We're working hard. We look forward to seeing you
Tran Q. Hoa
Deluxe Room (2 beds)
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Great location. 600-700m to West Lake. The room is clean and the pillows are very comfortable.
Response from Property: Dear customer, hello! Thank you very much for your support to our hotel. We always believe that good reputation must be from the most sincere satisfaction recommended to the guests, and we are also proud to provide you with the best service. Welcome to choose us again for business or travel! Sincerely look forward to your visit again!
PWLee
Boutique Queen Room
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Jun 7, 2024
The front desks were very helpful.
The only setback was no weighing machine at the front desk, as we needed it to ensure 7kg luggage. Nevertheless, they helped by guiding us to the kitchen to get it weighed.
In addition, I brought in two friends and came without bookings. I got a room for them simply by replying to my email thru trip.com.
Thank you for the services.
LohJoanna
Family Room
Stayed in Oct 2024
Family
3 review
3.5/5
Posted on Oct 27, 2024
The room very strong elderly smells.
Response from Property: Respected customer! Our goal is to provide guests with a comfortable accommodation environment and the best service. We are very grateful for your valuable opinions. We will make rectifications to the problem of room odors. Your opinions and suggestions will help us continuously improve and maintain high-standard service facilities and make our service increasingly perfect. Welcome to visit us again.
Guest User
Boutique Queen Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 9, 2024
resalable price with a good locaation
Response from Property: Arrive at Huachen, warmth forever! Dear guest, hello! Thank you for your strong support for [Hangzhou Huachen International Hotel]. Your satisfaction is the driving force for the hotel to move forward. The hotel is equipped with [free parking lot], [free self-service laundry room], [lake-view restaurant on the 19th floor], etc. While ensuring the hygiene and safety required by guests, it is committed to creating a comfortable living space for every guest. In addition to the beautiful [West Lake] and the large shopping mall [i77], which are less than one kilometer away on foot, there is also the [Southern Song Imperial Street] with a strong flavor of Song culture and the [Wushan Night Market] full of market flavor. There is an abundance of entertainment, dining, and fun. Wish you a happy life, smooth work, and a smiling face always!
thunder_414
Boutique Queen Room
Stayed in Aug 2024
Booked for others
145 review
5.0/5
Outstanding
Posted on Sep 8, 2024
卫生:✓
环境:✓
服务:✓
设施:✓
卫生:✓
环境:✓
服务:✓
设施:✓
Guest User
Boutique Queen Room
Stayed in Nov 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 10, 2024
The hotel is nice and in a great location. The breakfast is really great with so many options! Clean hotel. Room was clean and satisfactory.
Response from Property: Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
corne_kailing
Boutique Queen Room
Stayed in May 2023
Solo travelers
12 review
5.0/5
Outstanding
Posted on May 12, 2023
I really enjoyed my stay and found the location very convenient. It's walking distance from Xihu ( West Lake). The reception was very helpful despite my lacking Mandarin speaking skills. Enjoyed my room and had a nice view!
Response from Property: Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
Lawrence
Boutique Queen Room
Stayed in Mar 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Mar 9, 2024
Very comfortable 10 nights stay. I will stay again next trip.
Response from Property: Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
Khosbayar Bat-Erdene
Boutique Queen Room
Stayed in Oct 2023
Business travelers
15 review
3.5/5
Posted on Oct 5, 2023
It was good location. Good for business travelers. Easy to accessible to west lake and shopping areas
Response from Property: Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.
Em Kei
Deluxe Room (2 beds)
Stayed in Sep 2023
Family
22 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Great location. Nice breakfast. Room was very clean. We really liked the hotel and room.
Response from Property: Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
Guest User
Boutique Queen Room
Stayed in Sep 2023
Solo travelers
1 review
2.5/5
Posted on Sep 23, 2023
bad feeling b4 your enter the room... congestion feeling..carpets are old n stale....
Response from Property: Thank you for your stay, I am sorry to give you a bad experience carpet, we will feedback your meaning to the relevant departments, will improve, I wish you a happy life.