Heju Hotel (Hangzhou Great Wall Street store) Reviews
Heju Hotel (Hangzhou Great Wall Street store)
239 Shiqiao Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Heju Hotel (Hangzhou Great Wall Street store) Guest Reviews
4.1/5
356 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.2
Cleanliness4.1
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All reviews(356)
Positive reviews(307)
Reviews with photos/video(39)
Awesome stay(30)
Great value for money(20)
Average sound insulation(13)
Convenient parking(10)
Easy to get around(9)
Friendly front desk staff(6)
Convenient location(6)
Perfect for business trips(4)
Negative reviews(49)
Maxslll
Executive Room (2 beds)
Stayed in Oct 2024
Solo travelers
31 review
2.7/5
Posted on Nov 5, 2024
The place is ok, but the staff is not very polite. Some rooms may appear to be very dirty
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
CM08
Business Double Room
Stayed in Jul 2024
Travel with friends
24 review
3.5/5
Posted on Jul 26, 2024
For the price it’s ok
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Minieeeee
Executive Double Room
Stayed in Jul 2024
Solo travelers
22 review
4.2/5
Very Good
Posted on Jul 7, 2024
The staff are extremely helpful even though they can speak english. they will eager to help
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Tatami Double Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Cheap and comfort
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Wojiaoershiqi
Business Double Room
Stayed in Dec 2024
Business travelers
28 review
4.8/5
Amazing
Posted on Dec 21, 2024
It's my first time staying here. The room size is OK and the facilities are relatively complete. There is a 4S shop next to it and a little distance from the subway station. The only regret is that the ceiling is a little peeling, but everything else is good.
Original TextTranslated by Google
Guest User
Executive Double Room
Stayed in Dec 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Facilities: quite complete, convenient transportation and dining around
Hygiene: very clean, cleaned every day
Environment: very beautiful, many snack restaurants around
Service: the front desk lady provided good service
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Business Double Room
Stayed in Oct 2024
Family
15 review
3.6/5
Posted on Nov 5, 2024
At first, the first floor was full of disinfectant smell. After half a day of communication, we were arranged to go to the fourth floor, which was almost the same. It was toxic and blocked **. The fourth floor has windows, it is quiet and hygienic. It is good. You can unbutton the triangle health certificate underwear.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Haiqinyandeqipaoshui
Executive Room (2 beds)
Stayed in Sep 2024
Family
19 review
2.8/5
Posted on Oct 18, 2024
No soundproofing, no slippers, no toilet paper. The room is old. It is very far from the West Lake. There is not much to eat around (there are night snack stalls later in the evening). There are not many parking spaces. First come first served. There are small insects crawling in the toilet. The price is relatively affordable.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Executive Double Room
Stayed in Aug 2024
Business travelers
4 review
0.5/5
Posted on Aug 30, 2024
I originally planned to stay for a week. On the first day, I just thought I could just make do with a place. The quilt cover was dirty when I entered the room. I thought it would be changed after cleaning the next day, but it was not changed. It was the first time I encountered someone who was fussy about the mineral water. I asked the other party to give me two bottles, but no one wanted it. They also said that the cleaning had been forgiven for the extended stay, but it was not. I asked if I could delay the check-out and I had to write a good review to delay it. The service attitude of the whole hotel was extremely bad, especially the **** at the front desk. The room was extremely soundproof. After staying the next day, I decisively moved to another hotel with the same price and much better environment. The service attitude was also very good. Most importantly, at least the room was clean.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Executive Double Room
Stayed in Aug 2024
Booked for others
14 review
3.8/5
Good
Posted on Aug 31, 2024
Environment: The location is a bit remote. The room is small. It takes about ten minutes to walk to the subway station. It is OK for a short stay.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Executive Room (2 beds)
Stayed in Aug 2024
Couples
2 review
3.2/5
Posted on Sep 15, 2024
The hotel experience is so-so. Toilet paper is only available in the toilet and not in the room. Maybe it leaked? And it's not as good as it looks in the pictures.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Executive Double Room
Stayed in Oct 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Nov 22, 2024
Don't put the charger in your room. If you find out that it secretly deducts 100 yuan every month, you will be annoyed.
Original TextTranslated by Google
Response from Property: 您好,房間裏的掃碼收費充電線是合作商家投放的哦,如果確定沒有使用但是有扣款的話,可以聯繫充電器的後台小程序客服退款的哦
Xiangchuanxianfucha
Tatami Double Room
Stayed in Sep 2024
Couples
9 review
4.0/5
Very Good
Posted on Oct 4, 2024
The room was clean and hygienic, but the noise level was not that bad. The carpet in the public passage seemed very old. You have to take the side road to get in, and the navigation didn't show me the way so I walked past and turned back. It's fine for single men. If you have a girlfriend, I suggest you choose more.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Executive Room (2 beds)
Stayed in Sep 2024
Business travelers
91 review
4.7/5
Amazing
Posted on Dec 9, 2024
Good reviews, good reviews
I stayed in this hotel with my colleagues on a business trip, it was pretty good
I stayed there for several days in a row
The location is good and parking is convenient
It is very cost-effective and the front desk service attitude is very good
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Executive Room (2 beds)
Stayed in Jul 2024
Other
1 review
1.5/5
Posted on Aug 4, 2024
Very bad. The wall on the first floor is cracked and the room smells musty.
The glass door leading directly to the outside doesn’t feel very safe either.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!