The PuYan Hotel

The PuYan Hotel Reviews

The PuYan Hotel

No.30 Jinsha Avenue, Qiantang District, Hangzhou, Zhejiang, ChinaView Hotel Details
The PuYan Hotel
The PuYan HotelThe PuYan HotelThe PuYan Hotel
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The PuYan Hotel Guest Reviews

4.7/5
Outstanding
1885 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1885)
Positive reviews(1822)
Reviews with photos/video(344)
Classy environment(175)
Friendly front desk staff(106)
Convenient for shopping(86)
Well decorated(81)
Well designed(81)
Large rooms(74)
Many dining options(63)
Close to metro(50)
Negative reviews(63)
Guest User
Superior Queen Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 15, 2024
friendly and helpful, excellent service
Heng
Superior 2-bed Room
Stayed in Aug 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 30, 2023
great location and great service. I stayed here twice for 13 days in total. I would definitely stay here again when I visit Hangzhou again.
Response from Property: Thank you for choosing to stay at Hangzhou Puyan Hotel and sharing your experience with us. Nice to hear that you are satisfied with the hotel. Welcome to visit again next time。
Guest User
Deluxe Queen Room
Stayed in Oct 2022
Couples
1 review
5.0/5
Outstanding
Posted on Oct 30, 2022
The staff was very helpful and made our stay a memorable one
Response from Property: We are very happy to hear that PUYAN Hotel has made you enjoy your stay here 😊, At this moment, my heart is very happy ❤️。 It is the expectation and goal of every passenger to go out and live comfortably. My partners and I have always been based on this goal and continue to provide better services for you. At the same time, we looking forward to meet you again at PUYAN Hotel, Qiantang, Hangzhou.
lulalalauu
Superior 2-bed Room
Stayed in Oct 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 27, 2022
goodgoodgood
Guest User
Deluxe Queen Room
Stayed in Jun 2023
Solo travelers
18 review
5.0/5
Outstanding
Posted on Jun 5, 2023
SKMia
Response from Property: Thank you for liking Pupu. These five shining stars make Pupu’s heart feel warm, but we are not proud. We will continue to stay true to our original aspirations, serve with heart, and provide every guest with better services. Pupu will be your friend in your future travels and your home on the road. No matter how big the world is, remember to go home often and see~~~~~~Pu Pu waiting for you
family1402
Superior 2-bed Room
Stayed in Mar 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 2, 2023
summer
Shuren
Superior 2-bed Room
Stayed in May 2024
Family
15 review
4.6/5
Great
Posted on May 4, 2024
Overall good, worth recommending. There is a sense of design, and the style is unique and varies from person to person. The hardware facilities are good, the service attitude is OK, it is convenient to open the door by face recognition, and parking is also convenient. It is convenient to eat and shop in the surrounding Impression City and Tianjie. There are areas that need improvement, such as the breakfast is really simple and the taste is average; the water temperature in the bathroom is a bit low, but fortunately the weather is not cold.
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Response from Property: Dear guest, thank you for choosing Hangzhou Qiantang Puyan Hotel. We attach great importance to your feedback and have focused on following up. We will continue to improve and strictly control the details to bring a better experience to guests. Sincerely look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
I chose this hotel temporarily when I was going out for a trip. It's great. There are a lot of parking spaces in the hotel, and there are charging stations under the ground. There is a shopping mall next to the hotel. Wujiao Tianjie and Impression City are very convenient for eating and shopping. The hotel front desk service is also very good. Thumbs up to Nini. The hotel laundry is also very convenient. It is very convenient for traveling. The laundry room is next to the gym. The room facilities are also very good. There is also a small coffee machine. The dry and wet separation is also good. The sound insulation effect is also good. After reading the comments, I didn't choose the breakfast. This hotel is a good choice for traveling
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Response from Property: Dear family, thank you for your good comments. I am very happy to have you return with joy. I am very proud that Pu Pu can be loved by family and friends. I believe that we will definitely give you more considerate service next time we meet.
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Business travelers
1 review
4.5/5
Great
Posted on Apr 19, 2024
The hotel staff are very nice. The room design is very good. But the breakfast staff are not enough and there are not many varieties. The sound insulation of the hotel is not very good, and the footsteps outside can be heard clearly.
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Response from Property: Dear guest: First of all, thank you for your valuable suggestions and feedback. We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. According to your feedback, the corresponding department of the hotel has made strict training and requirements. We hope to have the opportunity to provide you with better services in the near future and look forward to your visit again!
Yutuzisaipao
Deluxe Queen Room
Stayed in Apr 2024
Family
45 review
5.0/5
Outstanding
Posted on Apr 16, 2024
It was really amazing to be able to overlook the entire Hangzhou Dianzi University while taking a bath in the bathtub. The whole family likes the style of this hotel. Parking is really comfortable, and such a large underground parking lot is also equipped with electric car fast charging piles. The service of the staff is very good. As long as you look at them, the service staff will come forward and ask you very warmly and politely if you need any help. There are three large commercial plazas next to the hotel, with everything you need for eating, drinking and entertainment, especially the night market is very lively.
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Response from Property: I picked up a star, cut a piece of cloud, and hid it among the stars. I look forward to meeting you again. Your satisfaction is the best encouragement for us. We will continue to work hard to do better. The hotel has a superior geographical location. It is located in Wujiao Longhu Tianjie and is close to Impression City. It is very convenient for food, accommodation and transportation. Come and experience the exquisite and comfortable life~
Guest User
Executive Queen Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The room is large, the facilities are complete, the lobby is grand and the service is good in summer
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Response from Property: Your comments are so sweet to Pu Pu's heart. We are very happy to have your support and recognition. With your encouragement, we will continue to work hard to do better! May your life be warm and happy!
Guest User
Executive Queen Room
Stayed in Apr 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The room is nice, the facilities are good, and the front desk service is good in summer.
Original TextTranslated by Google
Response from Property: Now that I have dreams in this world, I would like to make a wish for you devoutly. Your peace in this life is the warmth of my life, and your sweet smile is my biggest wish. I only hope that you and I can meet again in this grand meeting, in the gentleness of the water, be in tune with each other, and in the passing years, think quietly and walk lightly.
Guest User
Deluxe 2-bed Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The room is small and fresh, the lobby is fragrant, the front desk check-in is fast, the service is very good, summer also arranged the room from last time, very good
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Response from Property: The most beautiful scenery we can see is not the blue sky and white clouds outside the window, but your satisfied smile. I wish you a pleasant journey!
Anonymous User
Superior 2-bed Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The environment is very good. It is located in Tianjie. It is very convenient for shopping and eating. The hotel is quiet and clean. The service is in place and the facilities are complete. Especially the nozzles in the shower room are very unique and there are free fruits. The cleaning lady is also very serious and responsible. It is really hard work for someone who is good at online shopping. Robot There is absolutely no other choice when I go to Hangzhou. The content of breakfast needs to be improved.
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Response from Property: The most beautiful thing is not to retain time, but to retain memories. Seeing that you had an unforgettable journey in [Xiaopu]’s home and praised [Xiaopu] so much, my dear praise directly touched [Xiaopu]’s little heart, It instantly filled us with energy. It was really a happy and beautiful day. I wish your future life will be gentle and romantic, and I look forward to seeing you again~
Guest User
Superior Queen Room
Stayed in Mar 2024
Booked for others
1 review
1.0/5
Posted on Mar 2, 2024
There were cockroaches on the bedside table, and the bath towels and toilets were no longer dry. At this price, the environment is too bad.
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Response from Property: Hello, I'm sorry to give you a bad experience. We will investigate and rectify the problems you reported, but we still hope that you will give Xiaopu another chance. Welcome to Xiaopu's house again. We will do our best to improve our services. and quality.