Lakeview Hotel Hangzhou

Lakeview Hotel Hangzhou Reviews

Lakeview Hotel Hangzhou

2 West Huancheng Road (Huancheng Xi Lu), Gongshu District, Hangzhou, Zhejiang, 310006, ChinaView Hotel Details
Lakeview Hotel Hangzhou
Lakeview Hotel HangzhouLakeview Hotel HangzhouLakeview Hotel Hangzhou
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Lakeview Hotel Hangzhou Guest Reviews

4.7/5
Outstanding
4601 review
Verified reviews
Location4.7
Amenities4.5
Service4.8
Cleanliness4.7
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All reviews(4601)
Positive reviews(4519)
Reviews with photos/video(796)
Delicious breakfast(394)
Friendly front desk staff(229)
Convenient for shopping(218)
Tasty restaurant(74)
Close to amusement park(70)
Has play area for children(61)
Perfect for kids(60)
Secluded lake view(54)
Negative reviews(82)
Yitao
Lake-view Twin Beds Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Easy stroll to West lake, Wulin night market, Yintai shopping mall and many great restaurants nearby. We stayed three nights in one lake view suite and one city view room. The view from the lake view suite is fantastic! The attached sunset picture was actually taken in the room! I want to call out for Yajun and Huapin from the service team who are super friendly and gave us some great tips for Hangzhou! The breakfast is included with a good variety of choices. My kids especially love the Doraemon dissert which is so cute! See my attached photo too. On our last day, we even walked to the subway station at Fengqi road with several big luggages to catch a train at the railway east station. Without a local mobile number it's hard to catch a cab and cabs are usually small to fit more than one big luggage. Just notice at the intersection of Qingchun and Yan'an road you cannot turn left but to cross the pedestrian bridge with the escalator to the other side of the road first.
Response from Property: Very honored to provide you with satisfactory service, but also thank you for giving such a high evaluation. We will with more full of enthusiasm to provide high-quality, personalized service and comfortable accommodation for guests, for the guests to create a home away from home feeling, sincerely look forward to your visit again!
Karl Frederick
Lake-view Twin Beds Room
Stayed in Jul 2024
Couples
10 review
4.5/5
Great
Posted on Jul 18, 2024
Very good location by Xihu. Nice selection at breakfast including the makings for a full English breakfast. A couple of small disappointments for me, however. I paid 600 RMB extra for a lake view but the view (see below) was less than I expected based on the promo picture on the site. My wife called the front desk and was told that for even more extra we could get a better view. Also, as a tea lover, I had higher expectations of the tea shop in the lobby—the staff seemed to have been hired because they were young and cute rather than because of their enthusiasm for tea. Overall a pretty good place.
Response from Property: Dear friends, thank you very much for your high evaluation! We have been deeply grateful, continuous progress, take good care of the guests. I wish you happiness and health! Thank you for sharing your valuable opinions, we will transfer to the relevant departments to make better improvement and progress. We sincerely invite you to visit us next time and wish you a pleasant life.
jdnehc
Superior Twin Beds Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 19, 2024
I recently stayed at the Lakeview hotel and had a good experience. This hotel has an excellent location,close to a few major major scenery points. The outdoor temperature was high, but the floor managers 余英 袁菁菁 provided outstanding service。Whenever I requested additional water bottles, they were delivered to my room almost immediately.
Response from Property: Very honored to provide you with satisfactory service, but also thank you for giving such a high evaluation. We will with more full of enthusiasm to provide high-quality, personalized service and comfortable accommodation for guests, for the guests to create a home away from home feeling, sincerely look forward to your visit again!
Choon Gim
Superior Twin Beds Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Excellent Service, Cleanliness and Polite. Especially Housekeeper Bella Jim. Have been staying at Lakeview Hotel every time I am in Hangzhou.
Response from Property: Dear guest, thank you very much for your check in and your comments.Looking forward to your visit again, I wish you a happy life!
laypeng tan
Superior Queen Size Bed Room
Stayed in Jan 2024
Couples
17 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Strategically location. It's located just opposite the west lake and near the Wulin night market. Easy access to restaurants and tourist spots.. room is clean with simple amenities provided .
Response from Property: Thank you very much for your stay and comments. I am glad to see that the lake has left a very good impression on you. I hope the hotel will be your first choice for your holiday travel to Hangzhou. I sincerely look forward to seeing you again!
Hao Han
Superior Queen Size Bed Room
Stayed in Dec 2023
Travel with friends
2 review
4.0/5
Very Good
Posted on Jan 9, 2024
Modest hotel located a street away from West Lake. It is olden luxury hotel, the furnitures are a bit dated but still working well. Service staff are extremely helpful and friendly. Aided us with transportation around the city as well as helping us with communication with courier services as well.
Response from Property: Thank you very much for your stay and comments. I am glad to see that the lake has left a very good impression on you. I hope the hotel will be your first choice for your holiday travel to Hangzhou. I sincerely look forward to seeing you again!
Guest User
Superior Twin Beds Room
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jun 24, 2024
A Remarkable Sojourn at the Heart of Hangzhou Our recent stay at this venerable establishment was nothing short of extraordinary. Allow me to share the highlights of our experience: 1. Impeccable Accommodations: The rooms, though adorned with a touch of antiquity, exuded a timeless elegance. Pristine and supremely comfortable, they provided a sanctuary for weary travelers. The meticulous attention to cleanliness was commendable. 2. Exemplary Hospitality: From the valet attendants to the front desk personnel, the staff surpassed all expectations. Their warmth, genuine friendliness, and unwavering commitment to ensuring our comfort left an indelible impression. 3. Prime Location: Nestled in the heart of Hangzhou, this hotel enjoys an enviable position near the iconic West Lake. We strolled effortlessly to nearby attractions—the picturesque West Lake itself, the bustling Wu Lin Market, and the upscale Kerry Shopping Center. And oh, the blissful slumber on those plush beds—truly unparalleled! 4. Service Par Excellence: 刘营 and 牛玉芳, the consummate housekeeping professionals, deserve special mention. Whether catering to the needs of elderly guests or assisting wheelchair users, their professionalism and genuine care were evident. 5. Enchanting Ambiance: The hotel’s historic allure, reflected in its elegant architecture, transported us to another era. A hidden gem, discreetly nestled near West Lake, it cast a spell on our senses. In summary, I wholeheartedly recommend this establishment to both leisure and business travelers. Our stay was nothing short of unforgettable.
Response from Property: Dear friends, thank you very much for your high evaluation! We have been deeply grateful, continuous progress, take good care of the guests. I wish you happiness and health!
Juntao Wu
Superior Twin Beds Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Perfect location, 5 minutes walk to west lake’s famous bridge. Hotel has very friendly customer services, and employee Wang Min provided helpful tips for traveling around west lake area.
Response from Property: Thank you very much for your stay and comments. I am glad to see that the lake has left a very good impression on you. I hope the hotel will be your first choice for your holiday travel to Hangzhou. I sincerely look forward to seeing you again!
Chua
Family Room
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 10, 2024
We had a wonderful stay in Lakeview hotel Hangzhou. They have a wide spread of breakfast and just walking distance to Xihu. The hotel is also located walking distance to the night market and lots of shopping and food area. Room is designed traditional and old, yet bed is soft and comfortable. Room size is spacious. The hotel attendant Mr. 周远峰 is very friendly and helpful. We had several requests and he is always on a good customer service and greeted us with a smile. All requests are fulfilled with 100% customer satisfaction.
Response from Property: Dear friends, thank you very much for your high evaluation! We have been deeply grateful, continuous progress, take good care of the guests. I wish you happiness and health!
Guest User
Superior Twin Beds Room
Stayed in Jun 2024
Family
6 review
4.7/5
Amazing
Posted on Jun 18, 2024
Especially helpful by the staffs from concierge department and floor staff: 周远峰(礼宾)和 郑志红(宾房)。
Response from Property: Thank you very much for your stay and comments. I am glad to see that the lake has left a very good impression on you. I hope the hotel will be your first choice for your holiday travel to Hangzhou. I sincerely look forward to seeing you again!
shueh liang
Superior Twin Beds Room
Stayed in May 2024
Travel with friends
1 review
4.5/5
Great
Posted on May 26, 2024
Our first trip to this hotel. The hotel is conveniently located near west lake and shops. The facility was not used as we stayed for only 1 night however the USB in the room does not work and WiFi is not that great. We didn’t eat anything here so can’t comment.
Response from Property: Dear friends, thank you very much for your high evaluation! We have been deeply grateful, continuous progress, take good care of the guests. I wish you happiness and health!
WongSW
Superior Queen Size Bed Room
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on May 11, 2024
Other than the hotel being a bit behind in term of internet connection facilities, the other aspects of service, cleanliness and location are excellent. I will not hesitate to recommend the hotel for accommodation in Hangzhou.
Response from Property: Dear friends, thank you very much for your high evaluation! We have been deeply grateful, continuous progress, take good care of the guests.We sincerely invite you to visit us next time and wish you a pleasant life
Jerome Finkelstein
Superior Queen Size Bed Room
Stayed in May 2024
Business travelers
1 review
4.5/5
Great
Posted on May 8, 2024
This hotel is beautiful and the rooms are very comfortable. The location is very central, across the road from West Lake and close enough to the metro, Wulin Road and Hubin Road. Service is excellent and the staff are very friendly and helpful. The only criticism is that I was unable to get internet access via the WiFi and mobile signal in the room was only 3G making it impossible to do much work, especially video calls.
Response from Property: Dear friends, thank you very much for your high evaluation! We have been deeply grateful, continuous progress, take good care of the guests. I wish you happiness and health! Thank you for sharing your valuable opinions, we will transfer to the relevant departments to make better improvement and progress. We sincerely invite you to visit us next time and wish you a pleasant life
Guest User
Superior Queen Size Bed Room
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on May 23, 2024
Week long stay. Super close walk to delicious food, vibrant night market on Wu Lin Road, and very walk-able to West Lake and various underground metro stops and bus stations. Amenities at the hotel were good, but the staff were truly incredible. Concierge table was outstanding and staff were fluent in Mandarin and English and helped recommend and assist in booking travel methods like metro vs. taxi vs. high speed rail. Night shift staff Zheng 先生 (didn't catch his full name) also gave us paper maps with directions, and was very knowledgeable about local sights and attractions. Front desk were efficient and helpful. Cleaning staff member, 王跃霞, was super great and very communicative and helpful and gave us water. Breakfast at the hotel was fine. Big selection includes bacon, bread, salad but nothing super delicious. Dined one night at the dining room on the 7th floor and it was fine but definitely avoid the sweet and sour fish dishes those were too vinegar forward to be good. View was very good if you walk onto the balcony though.
Response from Property: Dear guests, thank you very much for your stay and comments. Looking forward to your visit again, I wish you a happy life. It is a great honor to provide you with satisfactory service. Sincerely look forward to your visit again!
Guest User
Deep Sleep Deluxe Double Bed Room
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 23, 2024
This is the best place to stay in Hangzhou, we would strongly recommend it. Colleagues at check-in, concierge, and everywhere are very friendly and professional! Special thanks to Miss Yuan, Fan, and Mr Zhang for their excellent help during our stay in mid-April.
Response from Property: Thank you very much for your recognition of us, hope you have a beautiful memory 。looking forward to the next perfect encounter with you, wish you a happy life