Epic Tower Swiss-Belresidences Hanoi Reviews

Response from Property: Dear Chang Sung,I am writing to formally acknowledge your review regarding our performance. We appreciate the time you took to provide your feedback, which is invaluable in helping us refine and enhance our services.We take note of your comment regarding the location information provided, which you felt was not satisfactory. We apologize for any inconvenience this may have caused and assure you that we are taking immediate action to rectify this issue.Our team is working diligently to update our knowledge base with the most current and accurate location information. This will enable us to provide more precise and reliable responses moving forward.Thank you again for bringing this matter to our attention. We appreciate your feedback and look forward to providing you with improved services in the future.Sincerely,Tuong Quoc Anh (Mr.) General Manager

Response from Property: Dear Sir/ Madam, Thank you for your kind words and great review of the Epic Tower Swiss-Belresidences Hanoi.We are so pleased to hear that you had such a positive experience with our hotel swimming pool, facilities and service. At Epic Tower Swiss-Belresidences Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Sincerely,Tuong Quoc Anh (Mr.)General Manager

Response from Property: Dear Yanyichi,Warmest greeting from Epic Tower Swiss-Belresidences Hanoi.Thank you very much for staying with us recently and sharing your experience via Trip.com.We very much appreciate your comments regarding your stay at the Epic Tower Swiss-Belresidences Hanoi. We are pleased to learn that you're satisfied with room facilities & of good quality. We are sorry for not meeting your expectations regarding the water pressure and the light switch.Guest satisfaction is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality.Once again, thank you indeed for your recommendation and sharing your experience. We are truly looking forward to welcoming you back in your next trip to Hanoi soon.Wishing you all the best.Kindest regards,Tuong Quoc Anh (Mr.)General Manager

Response from Property: Dear Valued Guest, Warmest greetings from Epic Tower Swiss-Belresidences Hanoi.Thank you very much for staying with us and for your valued time to post this review. While we are pleased to learn that you're happy with our facility & staff service, we are sorry about the noisy. We would like to share your comment with our team. Again, sincere thanks for your kind support & feedback. We do hope to have another opportunity to welcome you back in the near future.Wishing you all the best. Kindest regards, Lily Tran (Ms.)Guest Experience ManagerEpic Tower Swiss-Belresidences Hanoi