Diamond Legend Hotel

Hôtel assez bien situé, chambre tout juste correct et personnels pas très chaleureux

I booked a room without a window on the trip. The room was not clean and had a damp and strong musty smell. The photos are misleading. The entire hotel is dirty. I informed the reception and the entrance employee came up to check what I said. Then the receptionist came up. Then I went down to the reception and said that we did not want to stay. Then the two employees started talking to each other and cursing me and my mother. Unfortunately for them, I understood everything. And I told the employee that I would hit him for not showing respect. I was polite and was looking for a solution. Despite the hotel's disgrace, I did not say anything. When I told the receptionist that I understand, his face changed color. He apologized and while at first he told me that he couldn't do anything about the room, which was terrible, and if I wanted an upgrade, it would cost me money, then, full of shame, as I was leaving the hotel, he told me that he would upgrade us to a fairly large room. The new room was spacious but not clean. They probably need to learn somehow what cleaning means. The most important thing of all is cleaning. Invest in teaching your staff to clean properly and then set the right prices. You want European prices with lousy service. If you want training, let the owner contact me and I will upgrade him at the hotel for free.