Hanoi Hotels with Airport pickup service

Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs

Seriously a great hotel. Breakfast is well made and quite big selection. Fresh Pho Bo is just perfect. Nothing to complain here. the rooms are a little bit smaller - but for a hotel in this location absolutely quiet and fine. You have an amazing place to start your Hanoi activities… The team is doing a fantastic job. Service is impeccable. Really amazing.

Great location. Walking distance to every local checkout place in the old town. The hotel was full of lovely Vietnamese art pieces. Room was clean, nice swimming pool and the library with a terrace. We enjoyed the stay very much.

Score 11/10! Very good experience that over my expectation! The most impressive part of the whole stay would be the sincere service from the front desk! From the very beginning their service would surprised you~ the Doorman welcomes you with a very good smile and help you deal with luggages. Welcome drinks serve while waiting for the check-in. After that a very handsome front-desk officer--Yu, help us introduce nearly every attraction of Ha Noi and famous restaurants as well. Sincerely thanks to Yu's kindness and assistance(also free room upgrade~). Also the infrastructure of the hotel is satisflying, from the roof bar, you can see the sword lake and also the most central view of old quarter. Breakfast with nearly 5-star standards. Highly recommend for tourists visiting old quarter!

Very friendly stuff good service . Very affordable. Nice restaurant on the rooftop with a view on the lake

The hotel was stunning and the staff were overly friendly. The room was clean and best bed/mattress ever!!! A little disapointed as we had booked the Chic Deluxe Room which on the site shows there is a window with a view and a beautiful bathtub, however we got a room that had no bathtub and the window was just pretend with the view of the side of the building. When we checked in and realised it was too late and not worth mentioning as we were only there one night. Other than that, couldnt fault the hotel

The hotel staff was polite, friendly and efficient. Breakfast was simple but good. The hotel was considerate enough to accommodate our request for change of booking dates due to travel plan changes because of the storm. They assisted us in booking a ride from the airport, and to and from the incense village. Correct choice in our hotel selection!

The staff were all very friendly and helpful and no request for assistance was a problem for them. The hotel is well situated, being close to shopping, and the tourist sites. The food good. We would definitely stay there again.

A place where there is a reason why the facilities are wasteful and there are no customers I stayed at the most expensive place on this trip to Vietnam, but if I had to rate the service and meal, I would give it the lowest score. Doug, it was the worst service out of the 20 local hotels in Vietnam I've been to. The reason I chose this hotel was because the hotels I stayed at were on holidays, so there were no rooms, and I chose this hotel because it was only a 5-10 minute walk from the central square of Hoan Kiem. There was no one to open the door or carry the bag. It just feels like our motel. Even on the day of check-out, only the female receptionist at the hotel greets at least, and the bellboy and other people do not care whether the guest leaves or not. In particular, breakfast, which Koreans consider important, was not good. However, the restaurant facilities and views were really good. Good facilities are not being used too much. Moreover, even though fruits are in season these days, there was no mango at breakfast, only passion fruit. In a word, the facilities are poor. If the staff's service and breakfast are improved, it is a place where many customers can visit, and the hotel owner should pay more attention.

It was my first time traveling to Vietnam. There were many things I was not used to. The most gratifying thing was that I stayed at Capella. The theme concept runs through every detail. Good design is pleasing to the eye. It was also nice to be in a daze in the hotel every day. It was indeed a bit noisy, but the service and design made me turn a blind eye.