To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(52)
Positive reviews(52)
Reviews with photos/video(5)
Awesome stay(8)
Great service(6)
Guest User
Double or Twin Room
Stayed in Jul 2024
Travel with friends
85 review
4.6/5
Great
Posted on Jul 14, 2024
This hotel is a high-end hotel in Havana. The facilities and breakfast are considered to be of high quality in the area. You can't ask for too much in other aspects. After all, it is limited by the actual situation in the area. Overall, it is still OK.
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Guest User
Double or Twin Room
Stayed in Jul 2024
Family
1 review
3.7/5
Posted on Aug 31, 2024
The internet was under repair during the few days I stayed there. The room was small, the facilities were old, the decoration was old, and the internet was very bad. I don't want to go there again. The sea was OK.
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Valeri83
Single
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 1, 2024
I definitely recommend the hotel: clean, friendly staff, delicious breakfasts with piano accompaniment - they definitely set the mood for the whole day. If I fly through Havana again, I will definitely stay at this hotel.
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Zhoujianqi
Double or Twin Room
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Economically underdeveloped countries, shabby facilities everywhere, don't come if you have high hygiene requirements! I feel that this hotel is in a barren land and has done its best. The service staff are very warm and thoughtful, thumbs up!
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paola
Double or Twin Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 18, 2024
What interests me most is that they take good care of me. And Sweden was excellent. States short but pleasant. We will be back
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Guest User
Single
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Very nice hotel and very nice staff. You shouldn’t expect fantasy like from expensive hotels in other countries, but it’s quite good. Breakfast is included and the food is good. Among the hotels in Havana, one can generally say one of the best. When I stayed the prices were very cheap, but just before I left the prices went up a lot. I paid 31 rubles for 5 days. The location is also very convenient. In the backyard there is a small pool for children and adults.
In general, I recommend it, I was pleased. After this hotel, I stayed in a hotel for 60 rubles in Mexico City and there are not even half of the conditions here, there is not even a basic cafe and instead of an air conditioner there is a fan. In Havana everything was great in this regard and very, very clean. I recommend!
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Guest User
Double or Twin Room
Stayed in May 2024
Family
9 review
4.0/5
Very Good
Posted on Jul 13, 2024
Considering the overall economic level of Cuba, this hotel is pretty good.
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Guest User
Standard Room
Stayed in Oct 2023
Travel with friends
3 review
4.5/5
Great
Posted on Nov 10, 2023
Overall good, overall good, the price is affordable, the price is affordable, the first time I stayed, the impact was profound. For points, let’s rate it. You can choose, come again next time, come again next time.
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Guest User
Standard Room
Stayed in Aug 2023
Couples
4 review
4.0/5
Very Good
Posted on Aug 31, 2023
Good value for money. Pretty average room but for its price we can't complain.
There is a pool but we couldn't enjoy it, it closes too early.
Friendly staff, especially one of their butlers.
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Guest User
Standard Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 7, 2023
The service was excellent, the hotel very comfortable, the breakfast excellent and the food as well, the attention of all the staff from security, waiters, cleaning staff, very attentive in the folder, we have nothing negative to point out, I recommend this hotel if you want comfort and excellence in attention
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Guest User
Standard Victoria
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 19, 2024
Attentive staff, good breakfast
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Anonymous User
Double or Twin Room
Stayed in Jul 2024
Travel with friends
50 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Feels good
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Guest User
Stayed in Apr 2024
Other
4.0/5
Very Good
Posted on Apr 8, 2024
I found NH Capri's sister hotel, Victoria, a classy and sophisticated experience. Guests are greeted by a mellow vibe to ease into their stay. The hotel is clean, comfortable, with a fashionable interior, well positioned (for walks) and spectacular views (from the penthouse suite). The staff are sweet and always ready to help - a special mention to Chabelli, Iran, Cristina, Lucia, and Yosvani.
Response from Property: Dear Customer, First of all, receive a very cordial and grateful greeting from the NH Capri - NH Collection Victoria Complex in Havana, Cuba for your words and for having chosen us for your holiday vacation. It has been, without a doubt, a privilege to have had you with us in your stay and we are more than happy to know that you have had a good experience. As you highlight, we are very proud of our staff and we see, with great satisfaction, that the teaching, follow-up and training that we all receive and oriented to increase the Quality perceived by our customers, has so much recognition by those who visit us. I hope you can return so that we can try and get the best qualification so that we can give Havana the prominence it deserves for its magnificent location, climate, culture and friendliness of its people. Sincerely. Juan F. Candeal Amer Director General del Complejo NH Capri - NH Collection Victoria La Habana, Cuba
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 9, 2024
I went for my birthday and i received such great service. The room was clean and comfortable, the breakfast buffet had a good variety and was very tasty, and our chef that day Daniel Marla Frank threw together a great omelet. Maria Esther who was very attentive even brought out a pastry stack and got the staff to sing to me. Over all very pleased with my stay.
Janey2445
Stayed in Oct 2023
Solo travelers
5.0/5
Outstanding
Posted on Oct 23, 2023
My first visit to Havana and won't be my last... these guys gave me a stay to remember, it was my Birthday whilst there, I got a cake, and a lovely greeting, also they they got me a Classic car to Buena Vista Social club... before I headed to Varadero... special thanks to Raymundo, Elizabeth, Ruben,Cristina Edgar, and Iran... and all staff were lovely. Amazing stay. THANK YOU
6/11
Response from Property: Dear Guest, On behalf of all of us, kindly accept our most sincere appreciation for your positive review. It is indeed an occasion when we achieve our goal of creating new happy guests who wish to repeat their stay as we understand we did this time with you and accompanying party. We can insure you that we work, under very difficult circumstances, to uphold premium standards in order to maintain the highest levels of quality and service that have made us one of the first hotel choice in our City. We sincerely hope to have a new opportunity in the near future to have you as our guest and to extend to you our finest courtesies. Sincerely yours. Juan F. Candeal General Manager NH Collection Victoria La Habana