Premier Inn London Hayes North

The hotel is conveniently located for Heathrow airport if you have a car, so that you don't have to pay a fortune to stay on site. The hotel was very basic and should be treated just as a room for the night only. The hotel could do with a fresh lick of paint and new carpets, but for the reason of a hotel before flying the night before it did the job. Front desk staff on check in very friendly. some of the restaurant staff however should remember the restaurant is part of the hotel for guests and not their " staff room" for eating and moaning about their shift and management.

I am writing this based on few recent stays in this hotel. This hotel is the badly maintained amongst all Premier In i have stayed over the last 20 years or so across various parts of UK. Generally I have had good experience in Premier Inn. But this one is exception. very unfriendly staff, feel unsafe in this hotel. They won't acknowledge any short comings. Unfortunately, finally realised that you will get no redress through main guest relations office as they rely on hotel staff feedback, whom you have complained against !!!

Very comfortable and clean room, excellent check in process. Friendly staff, very large breakfast, double everything! Serving staff were very good Jagjeep and Karen. Will certainly be back and would highly recommend this premier inn, great beds as usual.

I had originally booked a twin room but the day before, amended it to a family room. However, on check in, they had no record of this which was frustrating but Amit on reception was incredibly helpful! He sorted us another room at short notice, made up an extra bed up for my daughter before he finished his shift and was so considerate. The room was clean and comfy, it had a very small bathroom but did the job for 1 night. I do feel the hotel in general is tired and in need of a freshen up though. We were disappointed to discover the bar area of the Grapes had been completely closed down but the restaurant area was still in use. We had breakfast the next morning and the lady serving on the Sunday morning (6th Oct) couldn’t do enough for us. Polite, attentive and had a smile on her face (which is rare to come by these days). The staff really do make this hotel, keep up the great work

I had a nice stay. Location was very convenient to me. At reception a staff name Amit was very helpful.Looks after the guests in a polite helpful manner. Thanks Amit. He is a credit to the hotel. Thanks.

The staff at reception and in the restaurant went above and beyond to accommodate our needs. We had dinner and breakfast and all of our food was excellent. There was, however, a limited choice of drinks available. Our room was clean and the bed extremely comfortable. The only downside was a strong smell of drains outside reception and the restaurant. We stayed one night prior to flying out of Heathrow and our needs were fully met.