Guest User
January 4, 2025
This could be a really lovely hotel and the majority of the staff are wonderful, especially in the restaurant and spa. Unfortunately though for some strange reason the reception staff are completely incompetent, arrogant and rude and it really lets the whole place down. From the moment of arrival to the minute we left the staff at reception could not have tried harder to be unhelpful. It’s surprising that any of them have been given a customer facing role especially considering that most other members of staff in other departments have the intelligence to be welcoming and helpful. On a positive note the rooms are comfortable, restaurant good although definitely better options in town. The spa is beautiful but it’s a shame that no preference is given to hotel guests and over the New Year period there were many non residents drinking heavily and being loud. Not quite the relaxing environment you expect. Overall a pleasant stay but if the management of the hotel really care about their guests then I would strongly advise they provide further training to the reception team.