A high quality hotel that gets the extras just right. The quality and cleanliness were top notch and we found the rooms well appointed and comfortable. We also appreciated the style of the decor throughout. But it was those extra torched like the welcome snacks, the hotel-prepared info guide, the toothbrush kit, the coffee/teas in room and the little slippers that were the extra touch to make us feel very welcome. Our interactions with staff were always very friendly and they were always very communicative and helpful in addressing any minor issues we had (e.g. missing TV remote the first day). A great place to stay in Heraklion.