Senseana Sea Side Resort & Aquadventure

We had a pleasant stay at the hotel, the food was delicious and we really enjoyed the hot tub on the balcony. Violeta was really charming, took care of everything we asked for, gave us and the children a warm attitude, a really good and sweet woman!

I have just returned from a 7-day holiday to Senseana with my two daughters (aged 5 and 12), from October 18-25th. This is my review. Firstly, in my experience, this was definitely not a 5-star hotel. Four-star fine, especially if you’ve got a room with a private pool or jacuzzi. Some aspects were 3-star. But simply not 5-star. Room I had read on other reviews that the double room is very small and well worth upgrading to a family suite, so I did that in my booking…..and so I was a bit surprised to find my room pretty small/cramped and really rather basic. There was just nothing ‘5-star’ about it…..a double bed and a sofa bed, a tv, enough space to walk around the beds (but nothing more than that), a little balcony overlooking the room below’s private pools, and an ok bathroom. Free safe and mini-bar though (woohoo). Small and very basic is the perfect description. Was kept nice and clean though by a hard-working housekeeping lady.

 Beds

 One double bed, and one sofa bed. My daughters slept on the double bed, which I believe was ok. The sofa bed, however, was like sleeping on a hard slab, with zero give to it, and no where to tuck sheets in to. It felt like lying on a hard couch in a dentist’s surgery waiting room. Basically, as far from luxury 5-star as sofa beds can possibly get.

Maybe its just me, but I'm not sure why a family suite in a 5-star hotel doesn't have enough proper beds for a small family to sleep in. And as other reviews have mentioned, the pillows are rubbish. In fact, beyond rubbish. They are the worst pillows you will find in a hotel. Or a hostel. Or probably a prison. How the hotel can respond to so many reviews that mention the pillows being atrocious, and yet do nothing about them, is….something….I guess. It may even be worth making the trip just to see how pathetically useless pillows can get.

 Waterpark/Swimming Pool

 This is undoubtedly the hotel’s main attraction, and indeed the very reason I booked this hotel for my daughters, who both love swimming, water-slides, etc. So I can only emphasise our extreme disappointment that the water was so prohibitively freezing cold, that we only made it in once to both pools, for a grand total of 5 minutes the entire holiday. When I went in myself, I jumped in and swam underwater straight to the other side in cold shock, where I had to immediately get out just to breathe….it had very literally taken my breathe away. My eldest daughter tried all the slides a couple of times on the first day, and reported back that the parts where each section joins to the next was raised slightly, hurting as she went down all but one of the slides (there are I think 5 or 6 in total). That, combined with the freezing water, meant she didn’t try them again at all the whole holiday. Unheard of for my daughter, so they really must've been bad. The main pool was just as freezing cold, and very very few people braved the temperatures at all whilst we were there. I understand that its the tail