ParkLane Quanzhi Hotel (Heshan Jianmei Square Branch) Guest Reviews
4.7/5
Outstanding
1036 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1036)
Positive reviews(1019)
Reviews with photos/video(179)
Friendly front desk staff(91)
Convenient parking(61)
Classy environment(49)
Delicious breakfast(27)
Large rooms(23)
Perfect for business trips(15)
Excellent afternoon tea(7)
Stayed multiple times(6)
Negative reviews(17)
Guest User
Princess Room
Stayed in Jun 2023
Family
7 review
5.0/5
Outstanding
Posted on Jul 17, 2023
The hotel is close to the bus terminal, and the room is very spacious.
Response from Property: Hello, distinguished guests! First of all, thank you very much for choosing our Quanzhi Hotel. We are also very grateful for your five-star evaluation. We are a little excited because we have another customer who is satisfied with our hotel. The customer's satisfaction with us is the greatest recognition for all our employees. Xiao Zhi's home is clean, concise, comfortable and warm, and business trips are the best choice. Welcome to come next time.
JL PL
Star Enjoyment Double Bed Room
Stayed in May 2024
Couples
14 review
4.0/5
Very Good
Posted on Jul 20, 2024
nice hotel
Response from Property: [Exclusive laundry room - adjacent to the bus station - free parking for residents] Dear guest, you have come from afar and brought your own halo to Xiaozhi. We have become radiant because of your arrival. Your general summary can be It's one step, concise and comprehensive, it's great. We will treat you well every time as always. I hope you come often~~Looking forward to ing
Guest User
Queen Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The lady at the front desk is very attentive. The hotel is very cost-effective. Highly recommended.
Original TextTranslated by Google
Response from Property: Thank you, dear Your Highness, for your 5-point review of Xiaozhi’s home. Your Highness, your recognition is the goal and motivation for Xiaozhi to move forward. Xiaozhi believes that guests are family members, so that every time you travel, Your Highness, you will feel like you are home, and your family is the best. Caring, thoughtfulness, care and warmth are the most sincere gifts that every His Highness gives to relatives. I hope to meet you again. Xiaozhi and others are waiting for Your Highness to come again~
Guest User
Queen Room
Stayed in Nov 2024
Other
9 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The room facilities are good and everything is complete. I will stay here again next time
Original TextTranslated by Google
Response from Property: Dear friend: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Queen Room
Stayed in Nov 2024
Business travelers
189 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The room is tall and spacious, and there is a bus station downstairs for travel purposes.
Original TextTranslated by Google
Response from Property: We are very honored to provide you with a satisfactory stay experience. Meeting is fate. We cherish the fate of meeting you in Quanzhi. We also hope that Xiaozhi can always be by your side during your future journey. We look forward to Your visit again!
Anonymous User
Princess Room
Stayed in Mar 2024
Couples
2 review
3.0/5
Posted on Apr 21, 2024
I obviously chose a free room upgrade. When I arrived, I arranged a room at the end and asked to change it. When I went to the front desk, I was told that there would be a charge for upgrading the room type. Moreover, the room I booked at the time was a room with a window. I didn’t know which room type it was said to be upgraded at the beginning. , the room type that was upgraded later was the same as the room type that was originally booked, and the room type that was booked before was the room with a window.
But other than that, the room is quite clean. The quilt is a little stained. The sound insulation is average. I can hear the sound of watching TV in the next room.
Original TextTranslated by Google
Response from Property: Dear guest, your satisfaction is the lifelong pursuit of all our colleagues. We are very sorry that we could not satisfy you. We deeply regret it! In response to your question, Xiaozhi promptly checked with colleagues at the front desk. You booked a premium king-size bed room, and the front desk upgraded you to a premium king-size bed room for free. Both room types have windows, but there are differences. It depends on the height of the floor and the size of the room, but I failed to explain it clearly to you and made you feel confused. It’s Xiaozhi’s inattention. Xiaozhi will definitely strengthen the customer service training at the front desk ~ The guest officer believes in every employee of Xiaozhi’s family We treat every guest as we treat friends and relatives. We sincerely hope that our sincerity will welcome you to visit us again.
Guest User
Princess Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 5, 2024
I have stayed at this hotel several times and the service is very good! Hygiene is also very good!
Original TextTranslated by Google
Response from Property: [Exclusive laundry room─located at the bus terminal─free parking for residents] Dear guest, thank you for staying at Heshan Quanzhi Hotel (Jianmei Plaza Branch)! Your support and encouragement are the driving force for our continuous progress. Quanzhi Hotel has various guest rooms with sufficient light, equipped with 24-hour shower system, heating and cooling air conditioning, large-screen LCD digital TV, special fragrance toiletries, wireless high-speed Enjoy WIFI, your satisfaction is our constant pursuit. We will definitely live up to your expectations and constantly strive to improve service quality to make you more satisfied. All the staff of Quanzhi Hotel sincerely look forward to your visit again! I also wish you a happy life~~
Guest User
Premier Queen Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The environment is great and perfect. It is spacious and bright. I feel very comfortable as soon as I enter. The design of the toilet is also very good. I like the sliding door very much. When I get in and out of the elevator, I find there is a weather forecast. This is very interesting. It is the first time I have seen it.
The staff are very helpful and friendly.
If you have the chance, go to this hotel.
Original TextTranslated by Google
Response from Property: [Free disposable earplugs] After reading your feedback word for word, Xiaozhi felt extremely ecstatic, as if the Chollima had been waiting for a long time and finally met the Bole who appreciated it! Xiaozhi can see from the lines in your words that you must be a warm and considerate person. We have used the best things for your experience. Your feelings and satisfaction are our greatest affirmation! We will continue to work hard! Let’s meet next time~~
Guest User
Princess Room
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The room was clean and the price was very reasonable. This hotel deserves full marks for this trip!
Original TextTranslated by Google
Response from Property: [Free tea bags + mineral water ♥] Dear guest: Hello! Thank you for choosing Quanzhi Hotel. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. We will do every service link meticulously and live up to your high expectations of the hotel! Thank you for your recognition of Xiaozhi's service. We look forward to your and your family's stay again!
|MR.+|jiahao
Princess Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 1, 2024
The room is very nice, very clean and new. There are few hotels like this next to the bus station. The price is reasonable and the transportation is convenient. It is worth recommending. . . . . . . . .
Original TextTranslated by Google
Response from Property: [Free disposable earplugs] After reading your feedback word for word, Xiaozhi felt extremely ecstatic, as if the Chollima had been waiting for a long time and finally met the Bole who appreciated it! Xiaozhi can see from the lines in your words that you must be a warm and considerate person. We have used the best things for your experience. Your feelings and satisfaction are our greatest affirmation! We will continue to work hard! Let’s meet next time~~
Guest User
Princess Room
Stayed in Oct 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 24, 2023
I came here to visit a friend on a spontaneous trip. My friend recommended this hotel to me. I felt very good about it. The room was big enough, the bed was big enough, and the lady at the front desk was polite. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Free self-service laundry and drying ♥♥】Dear guest: Hello! Thank you very much for choosing to stay at Xiaozhi and sharing your stay experience. I saw your five-point review, which is the highest evaluation. I am really touched. I am glad that Xiaozhi brought you a wonderful time during your stay. Your praise really gave us great encouragement. Xiaozhi will definitely do better and is committed to providing every guest with a home-like stay experience~ Welcome to come home often! Muah
Guest User
Twin Room
Stayed in Sep 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 9, 2023
The hotel environment is very good. This is my second stay. The parking lot is large and quite new. There are shopping malls nearby. I will stay here when I come to Heshan in the future💕
Original TextTranslated by Google
Response from Property: Dear friend: Hello, thank you for staying at Quanzhi Hotel Heshan Bus Terminal Branch! Thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Guest User
Star Enjoyment Double Bed Room
Stayed in Nov 2023
Business travelers
35 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Good service, clean and hygienic, great value for money
Original TextTranslated by Google
Response from Property: Dear friend: Hello, thank you for staying at Quanzhi Hotel Heshan Bus Terminal Branch! Thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Guest User
Princess Room
Stayed in Feb 2024
Business travelers
20 review
1.2/5
Posted on Mar 22, 2024
This is the worst service I've ever had. The TV didn't work and they told me to change rooms. I turned on the TV and unpacked my luggage and took off my clothes but they were too lazy to bother. At the same time, even the water cost money. This is a three-star hotel.
Original TextTranslated by Google
Response from Property: [Free self-service laundry and drying ♥♥] Dear guests, thank you very much for your stay and detailed comments, which enable us to constantly discover problems in our work, make corrections and make continuous progress. We are sorry that we failed to bring you a satisfactory accommodation experience. All the staff of the hotel express our most sincere apologies to you. We are also sad for not taking good care of you. It was not Xiaozhi's wish that there was a problem with the TV in your room. At that time, the radio and television after-sales staff had gone off work and could not deal with the TV problem for you in time. In order not to affect your stay experience, we proposed to change your room. Xiaozhi also understands that you are too lazy to bother. Xiaozhi is a warm hotel. Xiaozhi hopes to pass this warmth to every friend. We will definitely live up to your expectations and continue to work hard to improve the quality of service and a comfortable and quiet rest environment. We will continue to work hard to serve every guest. We sincerely look forward to your next visit and wish you a happy life~~
Guest User
Star Enjoyment Double Bed Room
Stayed in Jun 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 27, 2023
This hotel is right next to the station. It is newly decorated and has a good environment. Don't choose a room near the elevator, otherwise it will be a bit noisy in the middle of the night. It is very clean and has free parking. I still highly recommend this hotel.
Original TextTranslated by Google
Response from Property: [Exclusive laundry room─located at the bus terminal─free parking for guests] Wow! Thank you for your careful review in your busy schedule. Our Quanzhijia is located at the Heshan Bus Terminal, with convenient transportation, opposite Jianmei Plaza, next to RT-Mart, and many choices for shopping and snacks~ In order to provide better service to guests, our hotel provides a self-service laundry room and dryer~ Thank you very much for your affirmation and support of our hotel. We at Quanzhijia are always waiting for you here. I hope you will be more satisfied with your next visit and wish you a happy life~~