Ailen Hotel Reviews

It is a simple hotel affordable with basic amenities, good enough to spend a night here. No lift so not recommended for those with knee problems or with prams and lots of luggage.

No comments! Really nothing to tell about it, strangest experience ever.

RED FLAG FOR THIS HOTEL ❌❌❌🚫🚫 CHEATING HOTEL❌❌ I booked a room here, when I reached, the main door is lock, There was a note with a phone number there ask me to go to another branch near by. When I reached the 2nd branch, they asked me to go to another hotel. it's terrible, under renovation (as u can see from the photo). There was receptionist told me to call the 1st branch. After giving them feedback and trying to cancel the booking. They asked me to go back the 1st branch, they would ask someone to open the door for me. I stayed with my decision and they said "ok, I will give u the refund but only 1/2 the price,I am working with trip.com now." And... it's one month since then now. I still haven't received anything. PLEASE DONT FALL FOR THIS SCAM 💢 and to trip.com, I dont know how to reach out to you when I got this issue.

no one at the reception

Next to the city bus station where many city bus lines leave, and where buses leave and arrive for Cambodia and major Vietnamese cities. It is very convenient as a location. We arrived from Phnom Penh and barely 5 minutes walk, we arrived at the hotel. There are 3 hotels of the same name. You can contact any one. Express check-in with a copy of our passports. There is no elevator but we were helped to carry our trolley to the 4th floor. The room is spacious with 2 large beds. There is 1 wardrobe and storage spaces. It is good for us. The shower room is very good with well-regulated hot water. We are quiet right next to the very noisy main street. Wifi in the stable room. In conclusion, we recommend this hotel. To avoid a detour, there is a small pedestrian crossing ....

The service is too bad, the hotel is dirty with no staff, no elevator, no drinking water, arrived at 8pm but still haven't cleaned the waiting room for another 1 hour. Not worth the room price

Great location for the price, quiet, don't expect great facilities. Especially, cleanliness

The registered location is different, so I am confused at first. Search by address I went and the door was closed. But don't panic. It's on the other side of

The room was large and clean. The location of the hotel is very central and can walk to all the attractions. Plenty of people selling stuff on the street to the point where they became very annoying. Great value for the money. Mr Thomas organised our itinerary for both our trips. Our friends paid extra for their bus as they were promised pick up from the hotel. We were picked up at the airport which saved us so much drama with us! It can get slightly noisy on weekends but if that's a problem ask for a room near the back. Walking distance from the market and all travel agents. Highly recommend this Hotel.