Tor Rooms

Checkin is between 2-5pm, we arrived after 4pm so we could enjoy our day as we were only staying one night. Arrived at the room and was very disappointed the view was of a field not lake. We also had to leave the room immediately and go to the local pub to stay warm, as no heating was put on for us in November, it felt like walking into a fridge upon arrival, considering we needed to check out by 10am, you’d think the room be semi warm so it’s at-least tolerable. We put the heating up, went to the pub and when we returned the room was too hot, we struggled all night to regulate the temperature so I slept terribly. There was not contact details to call reception and the desk is manned minimal hours so you couldn’t ask for assistance when we needed it. Overall the place was very clean, relatively peaceful despite this humming noise that lasted awhile after the flushing of the toilet I believe? Thought there could be a fridge in the room it was loud at times, but there wasn’t. I’d also recommend bringing entertainment as there is none in the room. Breakfast is a ‘light breakfast’, you are provided an orange juice, crossaint, mason jar of granola and a carton of soya milk. I actually paid slightly more for this room than other places, I thought it would be special to spend my Birthday night here, however on this occasion I should have stuck with the travel lodge. Only other positive was the shower pressure was good, and the temperature good.

Situated very remote but quite and green environment. No tv in the room, every day same breakfast existing out a pre-packed croissant, mango juice, some home made granola and some oat milk. Coffee is available in the room but does not get refilled once used. We stayed 2weeks, during that time the bed linen has not been changed and room is only cleaned once together with towels. Good for short stays…

We had a lovely day and each of us had a wonderful massage . Staff very friendly, nothing was to much trouble for them. Lovely atmosphere with very comfortable furnishings and the grounds are beautiful . Only a couple of negatives, the steam room had a bit of an unpleasant odor. Unfortunately, there was a group of five who were not mindful and were very loud. Not the spas fault, however it would be good if the use of mobiles was enforced as sadly, they were very intrusive. We can highly recommend this spa, it is good value money . We have been before and we will go again. Lynn and Holly

A lovely day at at relaxing and casual spa. This is the 3rd time I have been here and it is always a super experience, the staff are helpful, friendly and the masseurs are highly skilled and just wonderful. Lunch was delicious and sitting with groups to eat is an experience that leads to interesting conversation. Overall, it is very laid back and you feel welcome and relaxed. It does however need some focus on attention to detail and a few areas do need a lick of paint/tidy. The gardens are beautiful. I would absolutely recommend if you are wanting an individual and unique experience.

Paintwork in bathroom in poor condition. Smelly drains.

It's a great retreat. The environment is quiet and chill,, rooms with good view on a grassland with cows & hares getting around. The only thing is the privacy,, since the glass of the window is not shaded and the people passed by could easily see through into your room when you are looking at the beautiful view.

Didn’t stay as when we were booking it we had the correct dates for September it then froze and when it un froze and came on to the payment screen we duly paid and did not realise it had changed the month back to August, we called them straight away to advise, but never got a call back. I managed to get hold of them but they refused to do anything about it even though the booking company said the would. They said they would have to pay a fee to the booking company which we offered to cover but they still refused our request.

A beautiful and peaceful place. There should be a mini bar for food and drinks at the retreat. The pub next door was fully booked for food for the day and there are no near by shops. We didn't have a car to drive somewhere else either.

Lovely staff, lovely atmosphere and very relaxed feel.