Baymont Hotels in Indianapolis

My family had an exceptional stay at Baymont by Wyndham Northwest Indianapolis and would like to extend our heartfelt gratitude for the outstanding service provided throughout our visit. From the moment we arrived, the check-in process was swift and seamless, thanks to the friendly and efficient staff, especially ”Suki” and another lady ”V' who greeted us warmly. Our room was not only comfortable but also was immaculately clean, showcasing their commitment to maintaining high standards of hygiene and quality. The housekeeping team deserves special recognition for their meticulous attention to detail, ensuring that every corner of our room was spotless and inviting. The breakfast served exceeded our expectations with a variety of delicious options, catering to different tastes and dietary preferences. It was a delightful way to start each day of our stay, and we appreciated the effort put into providing a satisfying meal. Parking was convenient and well-maintained, offering peace of mind knowing our vehicle was secure throughout our time there. The overall quality of amenities provided, from the bedding to the bathroom essentials, was top-notch, reflecting the hotel's dedication to guest comfort. Lastly, the check-out process was as smooth as our check-in, with the staff once again displaying professionalism and courtesy. Their commitment to customer service truly sets Baymont by Wyndham apart. Our experience at Baymont by Wyndham Northwest Indianapolis was nothing short of excellent. We sincerely thank the entire team for their hospitality and commend them for maintaining such high standards. We look forward to returning on our next visit to Indianapolis!”

I stayed here the night of Thursday, July 25th, 2024. The whole place was dated -- as in it was probably great in the 90's -- but that doesn't bother me, though the parking lot being literally full of potholes should have been a red flag as to the maintenance and care of this hotel. It had been a long day on the road for us and, unfortunately, hindsight sees things most clearly. Room 252: Unknown to us, this was our first room of the night. The AC was barely working in late July but, whatever. It got late so I pulled down the covers to sleep and, suddenly, there's a little red bug starts crawling across the sheets toward me. I took a photo (included) of the creature and Googled it; textbook bedbug. Pulled up the mattress and found its nest (also pictured). Went to front desk, asked to be moved to different side of hotel. Room 240: I started moving our stuff to the new room but, thankfully, looked under the mattress first. Another bedbug nest. Checked the other bed. Yet another bed bug nest. Also, my son stepped in a half-eaten rotting deli sandwich that was still under one of the beds. I headed back to front desk. Room 152: third room of the night. AC works great, no obvious bedbug nests, and it's gotten really late. I just wanted to sleep. Got our stuff moved and unpacked and then realized that there were virtually no lights in the room; nearly all of the fixtures have been removed. Also, there were gashes and holes in the walls. The bathroom shower curtain couldn't stay closed as the shower rod was falling off the wall and the towel rack couldn't hold towels for the same reason. My son was so freaked out by the whole experience that he slept sideways across the foot of the bed and would not allow me to turn off the one remaining light in the room during the night. Oh, incidentally, if you're booking this hotel hoping to use the laundry facilities, the ”facilities” actually consist of a single washer and dryer and they're also broken. I wrote a complaint to Wyndham that night and their customer service rep (Monica) followed up with me the following week. As compensation for this ordeal, they have offered me 3,000 Wyndham rewards points which is, essentially, a $15 discount on my next Wyndham stay. This is wholly inadequate and I told them as much. Monica contacted me again today and let me know that they refused to do anything more than that. I told Wyndham to keep their points as I won't be using them anyway.

Good value for the price paid

While there were little things that are to be expected at a sub-$70 priced room, the hotel was clean, neat, and in good shape. The staff was polite - although, not chatty! - and did their jobs. Location was convenient to the highway, making it good for our stay. Best of all, though, BISCUITS AND GRAVY on the breakfat menu!

The front best person is very helpful she had a good customer service she told me her name was Julie they have free breakfast in the mornings the room for very nice and clean the hotel is being remodeled it's very nice they're very friendly I attitude three nights stay here so far the service is very nice