Impera Hotel

I am very dissatisfied with the service of this hotel. 1. I booked the hotel for two nights because I believed the hotel's introduction on the Internet. I asked two local taxi drivers to take me to the hotel, but the drivers couldn't find it. In particular, the second driver was waiting for customers in the nearby area and was familiar with the surrounding environment, but he couldn't find the hotel. During the search, the two drivers were very responsible and repeatedly got off the car to ask residents and passers-by near the hotel. No one knew the exact location of the hotel, and they couldn't take me to the hotel in the end. Later, I dragged my luggage and walked around the hotel according to Google navigation, including enthusiastic passers-by to help find it. It took nearly two hours, and finally I had to give up staying in the hotel because of physical exhaustion, which wasted the prepaid two nights' room fee. 2. Because my itinerary changed, I needed to go to the hotel one day in advance. As a result, Ctrip customer service told me that they called the hotel's contact number and sent messages for no less than 10 times, but no one answered or replied, causing me to wait at the airport for two hours. This is a very bad consumer experience.

The hotel opened in 2024 has good facilities and a blend of classical and modern decoration, reflecting the owner's careful design. The boss is quite enthusiastic. The hotel is on a back street, so it's not convenient to take a taxi. The front desk didn't speak English, so there was naturally some communication difficulties. Cleanliness is average, sometimes the kettle is forgotten to be washed, and sometimes the toilet paper is forgotten.

Otelin konumu iyi. Odalar temiz. Odada bir adet pencere var ama yan bina duvarıyla o kadar yakın ki, odanın içi hep karanlık. Girişteki restoranı ***et iyi. Pizzaları ve şarapları güzel. Tek sorun personelin soğuk ve ilgisiz olması. Resepsiyon müdürü ve gece resepsiyonisti özellikle çok soğuk insanlar. Restoranda servis yapan personelin menüden ve içeriğinden haberi yok.