The Galata Istanbul Hotel - MGallery

The Galata Istanbul Hotel - MGallery Reviews

The Galata Istanbul Hotel - MGallery

Arap Cami, Bankalar Cd. No: 21, Beyoglu, Istanbul, 34420, TürkiyeView Hotel Details
The Galata Istanbul Hotel - MGallery
The Galata Istanbul Hotel - MGalleryThe Galata Istanbul Hotel - MGalleryThe Galata Istanbul Hotel - MGallery
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The Galata Istanbul Hotel - MGallery Guest Reviews

4.3/5
Very Good
69 review
Verified reviews
Location4.4
Amenities4.3
Service4.2
Cleanliness4.4
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All reviews(69)
Positive reviews(14)
Reviews with photos/video(6)
Negative reviews(1)
Guest User
Deluxe King Size Room
Stayed in Jun 2024
Couples
21 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Great location for getting around and walking around city. Perfect for couples
Guest User
Deluxe King Size Room
Stayed in Apr 2024
Couples
2 review
4.0/5
Very Good
Posted on Jun 9, 2024
Like the location. Close to many attractions and good restaurants . Lack a lot of amenities but made up with the location. Easy excess to the tram station and within walking distance to Galata tower. Front desk staff not very friendly and helpful.
Guest User
Junior King Suite
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on May 27, 2024
Excellent hotel with outstanding location near Galata tower. Impeccable service and cleanliness. However, my issue is not with the hotel but with Trip.com. I had booked 2 sea view rooms through trip.com. However, the reservation instructions provided to the hotel did not include “sea view” rooms. I was given 1 room in the basement with no views and one on the upper floors with partial sea view. Although Trip.com refunded a portion of my fees, it was an utter let down on expectations that partially ruined my holiday
Guest User
Superior King Room
Stayed in Apr 2023
Couples
3 review
5.0/5
Outstanding
Posted on May 23, 2023
Very good hotel. Located in very strategic area.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at The Galata Istanbul Hotel MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Tauqeer
Superior King Room with Golden Horn or Galata Tower View
Stayed in Oct 2022
Business travelers
1 review
1.0/5
Posted on Nov 6, 2022
Horrible staff always giving excuses They are not professionals They charged me 100euro without any reason and did not agree on anything I felt cheated and service was unacceptable I will not recommend this hotel to anyone
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at The Galata Istanbul Hotel MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Galata Istanbul Hotel MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,
murphylin48
Deluxe King Size Room
Stayed in Sep 2023
Family
49 review
5.0/5
Outstanding
Posted on Oct 18, 2023
The design of the room is as elegant as expected, the breakfast is great and worth it, and the environment is beautiful. I purchased the Turkish bath in the hotel and thought it was okay. I can find a better experience. I stayed for 5 nights and it was very comfortable. There are great restaurants nearby. It's very convenient to go to cafes, go to Duli Street and take the subway. The location is very good. The only two nights were holidays and the singing was very noisy at night😂
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Response from Property: Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
Mario
Classic King Room
Stayed in Dec 2023
Travel with friends
16 review
4.2/5
Very Good
Posted on Feb 9, 2024
Everything was fantastic, it's a shame that for breakfast at 10.20 they didn't want to prepare us a poached egg
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Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,
Guest User
Deluxe King Size Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 14, 2024
Price and quality, excellent hotel with convenient location
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Guest User
Superior Twin Room
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Room facilities are complete
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Alexei K
Deluxe King Size Room
Stayed in Aug 2023
Business travelers
18 review
4.2/5
Very Good
Posted on Dec 14, 2023
Excellent hotel, very conveniently located. Close to all major attractions and means of transport. My stay was only spoiled by the terrible smell in the bathroom, which, despite my requests, the hotel was unable to eliminate.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,
Guest User
Superior King Room
Stayed in May 2023
Business travelers
2 review
3.5/5
Posted on Jun 19, 2023
Good location but no more breakfast
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel Mgallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,