627 Epifanio de los Santos Ave, Quezon City, Metro Manila, 1109, PhilippinesView Hotel Details
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Red Hotel Cubao, Quezon City Guest Reviews
3.8/5
Good
158 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.7
Service3.7
Cleanliness3.7
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All reviews(158)
Positive reviews(146)
Reviews with photos/video(74)
Awesome stay(30)
Awesome rooms(25)
Great service(22)
Great location(13)
Delicious breakfast(12)
Too many mosquitoes(11)
Convenient location(6)
Large rooms(5)
Negative reviews(12)
Guest User
Standard Queen Without Window
Stayed in Nov 2024
Travel with friends
1 review
3.5/5
Posted on Dec 26, 2024
Overall it was ok. Towels and soap weren't ready inside the room and still have to request it in the reception
Anonymous User
Standard Queen Without Window
Stayed in Nov 2024
Booked for others
2 review
2.5/5
Posted on Dec 15, 2024
The service can be frustrating, as it often takes several calls to get any support or assistance. On top of that, the hot shower isn’t reliably available, and the door repeatedly malfunctions every time we go out, adding to the inconvenience.
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
One of the staff randomly cooked chicken hotdogs for us in addition to the available foods in the buffet. Thanks po 🫶
Response from Property: Dear Valued Guest,We are glad you enjoyed your stay and thank you for the great review ! :) We will strive to improve our services and amenities so we can give you a more relaxing and enjoyable stay when you come back.
Manelyn Banco
Deluxe Queen Room
Stayed in Sep 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Nov 3, 2024
Had a bit of mishap but thanks to the manager it was sorted alright and had my room changed.
Response from Property: Dear Valued Guest, Thank you for sharing a review of your recent experience. We greatly appreciate your feedback. We are looking forward to your next visit again soon!
Anonymous User
Standard Queen Without Window
Stayed in Aug 2024
Couples
17 review
2.0/5
Posted on Sep 6, 2024
The service has completely downgraded. We used to love this place but now, roaches are crawling on the bed, or wherever places on the room. We’ve also seen lots of roaches on the buffet area. Photos attached. I have called the reception to ask for toiletries and they’ll charge you for everything. Completely deteriorated.
Response from Property: Dear Valued Guest,We appreciate you taking time to provide us with feedback on your recent stay. We apologize for any inconvenience this might have caused you. Please note that we already discussed your feedback with our concerned department and rest assured that our team will work hard to make sure that similar issues do not occur in the future. All the best and stay safe.
TALAL MOHAMMAD HUSSEINY
Executive Room
Stayed in Jul 2024
Solo travelers
22 review
4.2/5
Very Good
Posted on Aug 14, 2024
This hotel has very nice rooms and amazing bathrooms...the gym and pool are awesome but the location is kind of annoying since the surrounding area is not attractive or nice....
Response from Property: Dear Valued Guest,Thank you for sharing a review of your recent experience. We greatly appreciate your feedback. We are looking forward to your next visit again soon!
Aron Balabbo
Standard Queen Without Window
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Favorite hotel...
Juvelyn
Family Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Staff is bery helpful, room is clean
Response from Property: Dear Valued Guest, Thank you for your feedback!. We are delighted to hear that you had a positive experience with us at Red Hotel Cubao. We hope you’ll visit us again soon.
Shelle M.
Standard Queen Without Window
Stayed in Jun 2024
Family
7 review
4.5/5
Great
Posted on Jul 17, 2024
This was our second time staying at Red Hotel because the location is very accessible to malls and transportation terminals. It really feels nice to stay here just to relax and have a great bonding time with family after a long day at work. The staff are very friendly and accommodating as always. The breakfast is good, and the bed in the room is very comfortable as well.
However, during our second stay, I noticed that the room had a lot of small cockroaches inside. This was very disturbing, especially since I have two small kids. Fortunately, they did not get any bites. Additionally, the bathroom door was not working and couldn't lock, which was the same issue we had during our first stay in the Family Room.
When we tried the pool area, it seemed that the female restroom was under renovation, which was very inconvenient as we were unsure if we should use the male restroom instead.
I believe that this hotel is still relatively new, and I suggest that the hotel management work on maintaining these facilities better. But overall, I still like staying here! Kudos Red Hotel. ♥️
Response from Property: Dear Valued Guest,Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced and appreciate your patience as we work to resolve it. Rest assured, we're taking steps to prevent similar issues in the future. We hope to have the opportunity to serve you better next time. Have a great day ahead and keep safe always.
Ca27
Standard Queen Without Window
Stayed in May 2024
Couples
78 review
4.2/5
Very Good
Posted on Jun 22, 2024
The room has a CR smell. No toilet paper. Its good for overnight. The other rooms with windows i prefer. Breakfast was great though.
Response from Property: Dear Valued Guest, We apologize for any inconvenience this might have caused you. We thank you for your feedback and we will use this to improve our services. Thank you.
Jp
Family Room
Stayed in Nov 2024
Travel with friends
1 review
3.5/5
Posted on Dec 21, 2024
The hotel is nice location wise as it sits in the middle of Cubao, a once center of entertainment and activity in Metro Manila. Overall, front desk staff are accommodating and approachable, housekeeping takes some time to address requests though. As for the amenities, they have a pool, gym and parking. Outside of these, there are no more activities available within the property. For the rooms, they are elegant and expensive looking apart from the obstructed view of room windows in the front and back units. They only provide a single card key per room which is quite a hassle if one person among your group wants to go out and explore. The person left in the room may need to manually let them in. The internet connection is very slow and unreliable. I had a hard time working whilst I was staying in the hotel. The TVs are merely decorations as they have a terrible cable service and the TVs are all restricted from connecting to their wifi. The free buffet breakfast is good but lacks assortment. But since it is normally included in the room cost it is acceptable. Overall, if you are looking for a decent place to stay in Cubao with a pool and breakfast, Red Hotel is still highly recommended. However, if you plan ahead you may actually find other accommodations at the same price range with the same or maybe more amenities.
Ryan
Family Room
Stayed in May 2024
Family
1 review
1.5/5
Posted on Jun 19, 2024
Worst staycation experience. Decided to book this hotel to celebrate wife’s birthday and we are attending a concert at araneta center. Upon check in some roaches are there but wr understood that it may be due to weather so left our stuff and went to the concert. When we came back around midnight the place was infested with roaches of different sizes. Immediately called desk and said that someone will check but only arrived half jour later. They wanted us to tranfer to another room but should
Wait for another 45 minutes to 1 hour since they are “cleaning”. This is already past midnight.
As my son described it, that day was the highest high (concert) and the lowest low we experineced. Not recommending this place and i hope that local government inspects this unit for sanitary purposes.
Response from Property: Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced and appreciate your patience as we work to resolve it. Rest assured, we're taking steps to prevent similar issues in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is our priority.
Anonymous User
Standard Queen Without Window
Stayed in Nov 2024
Booked for others
1 review
4.0/5
Very Good
Posted on Dec 26, 2024
Sira Yun handle ng shower nkakainis dn kse sobrang tagal ng maintenance bago maayos Yun shower handle..please kindly double check the room bago papasukin ang guest haisst..
JR
Deluxe Queen Room
Stayed in May 2024
Couples
1 review
2.7/5
Posted on Jun 17, 2024
We have been waiting for more than an hour before checking in because no rooms were available. I expected a smoother experience since I had a reservation, and the booking app indicated that there were rooms available. The air conditioner was not cooling properly, so I requested a maintenance personnel to check it. They discovered that the filter had not been cleaned.
Response from Property: Dear Valued Guest, we apologize for any inconvenience this might have caused you. Our team will strive to improve our services and amenities so we can give you a more relaxing and enjoyable stay when you come back .
Guest User
Deluxe Twin Room
Stayed in May 2024
Family
1 review
2.2/5
Posted on Jun 19, 2024
The service is so lame and laid-back.
You need to call again and again and remind a staff in the front desk in perso should you requesr room cleaning.
The first time we asked for a room cleaning, they missed to clean and replace the teaspoon. Toiletries not replenished. The next time we requested, towels were not replaced right away and we are told no available clean towels.
Sorry but I am personally not recommending this hotel.
Response from Property: Dear Valued Guest, Thank you for sharing a review of your recent experience. We thank you for your feedback and we will use this to improve our facilities and services. Have a great day ahead and keep safe always.