Guest User
November 21, 2024
We stayed there for a week in July (family of 4 with 2 kids below 5 years old) in the bungalows outside of the main tower where the hotel is. The least I can say is that this is barely a 3 star hotel not a 5 star for sure. Service was below medium, receptionists were very rude , the room itself needed much maintenance (wallpaper torn from walls, ants in the bathroom). To top it all the bathroom was a jacuzzi and we couldn't use it at all since when we tried to start it , water was coming from the bathtub and all the bathroom flooded. One of the days the cleaning lady did not come to clean the room and when we asked for clean sheets for our kids bed from the reception, they said that they did not had access to the warehouse to give us any since it was night time!!!! That was outrageous for a 5 so called star hotel, since we just asked for the sheets and not someone to come and put them on the bed. I requested the Manager the next day to talk to him and he wasn't professional at all (just a sorry and nothing else). We will surely won't stay there again and we will not recommend it to anyone. The only good is the location , nothing else!