3-Star Hotels in Jacksonville

I work in customer service. This is the #1 product we talk about with our clients, I cannot remember the last time I received this level of service, from check in, to helping us with our luggage, to the server bringing us refreshments, to the general manager coming out to meet our dogs. Darius was our valet who helped me get all of the stuff off the top of my car. Zachary, Keymoe and Euryo were amazing as well (please let me know if I spelled your names wrong). We have already booked our next stay.

We had very good service, the location for our business trip was perfect. We were able to visit the desired residential and business districts.

This Ramada is a great hotel to stay at if visiting Jacksonville, FL. Also, we stay there because of the easy stop going on down south in FL. Great hot breakfast buffet. Rooms are very clean with plenty of room. We have enjoyed our many stays here.

This was the most pleasant stay I’ve had at this hotel, the customer service here was amazing, dinner was awesome at the restaurant here, and the staff was very friendly. I would definitely book again here.

My wife, daughter, and I stayed here for one night in March 2024 prior to boarding our cruise from Jacksonville the next day. As I review the hotel, I would say that I have mixed feelings about our stay. There were some things that worked well and others that didn't. In terms of things that worked well, first, some of the staff members were very nice. Rochelle's name, in particular, comes to mind. The two gentlemen running the courtesy shuttle were also very polite and helpful. Second, what worked well for us was its location and proximity to the airport. The hotel is also conveniently located to I-95 so the next day when we were traveling to the Jacksonville cruise port terminal, it was an easy ride getting to I-95 without getting stuck in too much traffic. Third, the courtesy shuttle. We were able to get a ride from the airport to the hotel on Sunday evening when we landed without much delay and then again on Monday afternoon when we needed to get lunch at a nearby restaurant. What did not work as well: The biggest complaint that I would have had about the place was that it doesn't have a full-scale restaurant affiliated with it even though the online description seemed to suggest that there is one such. The ”restaurant”, if one can call it that, is a small bistro that is only open for a few limited hours in the day. It is not open for lunch and even when it is open for breakfast, it only has a handful of options to choose from. Furthermore, the overall arrangement at the bistro wasn't great. The gentleman who took my breakfast order was not to be seen for several minutes after I placed my order and so when I wanted to get a croissant for my daughter, I just picked one up with every intention of pointing that out to him later on when he emerged from inside. However, when he re-emerged, he pointed out to me that I should have paid for the croissant ahead of time, whereas I (obviously) meant to pay for it once he emerged. In any event, my interaction with the person staffing the bistro on Monday morning left a sour taste in my mouth. The second less-than-positive aspect about my stay was that not all of the receptionists were as welcoming as Rochelle had been the night before. One of them (Nicole?) did help us get a later check out at 2 p.m. (we had already pre-booked an option that let us check out at 1 p.m.) and so while that accommodation for a delayed check out was appreciated, she - and the other receptionist - who were there on Monday afternoon were not as friendly as I would have liked. Again, not a biggie, but it is the kind of thing which prevents me from giving the hotel a 5/5. All in all, would I stay here again if I needed to? Yes absolutely, especially if proximity to the airport was important but I would be particularly mindful of the fact that the hotel does not have an in-house restaurant.

Horrible ! Negative stars need to be an option. I booked through hotel.com and after driving 6 hours to get there the hotel had no front desk attendant and was closed.(To my surprise because I’ve never seen a hotel close much less not have someone in the front desk) All that was left there was an emergency contact number. Which was called, and when the night manager was contacted he instantly told me I had no reservation. Then as I told him I have all the Confirmation emails he shows up on the property to tell me there nothing he can do and that he did not know how to use the system. Then the next morning after having to sleep in the car. The hotel opens past its opening time with a line at the door waiting for assistance. When they finally opened, The front desk attendant very rudely said that the reservation was canceled. When I don’t know how because no one was there to even cancel it. While waiting the other guest were telling me how they had roaches in the sheets. And another gentlemen had no sheets at all and when he asked for them they were told they would be brought. Later to find out they were never bringing them and they closed the front. The hotel And hotel.com and do not want to issue a refund. STAY AWAY FROM THIS PLACE AND HOTEL.COM. SCAMMERS THAT HAVE NO ISSUE TAKING YOUR MONEY BUT HABE ISSUES RETURNING IT. THEY BOTH NEED TO BE SHUT DOWN.

This hotel was in a great location, especially if you didn't rent a car. There were so many places to walk to...restaurants, breweries, gas station, CVS, etc. And they were good restaurants! The place was clean and it has a beautiful pool in the back of the building. The gym was handy and they have complimentary breakfast with many items to choose from. Like any hotel it had a few kinks, but what made it great were the team members at the front desk, specifically Armenia and Andy. Both of them were so friendly, so helpful, so cheery and accommodating. I did not find out until after dealing with Andy that he is the manager. And Armenia couldn't say enough great things about him and his managing style. He treats them all as a team and even further...as a family! My company treats everyone the same way, so I admire this style. Cheers to you Andy! Marriott is lucky to have you.

The environment is very good, the surrounding business is convenient, and it is very convenient to eat and shop.

Great room and Jose the bartender was amazing!

I stayed at the Aloft because it was the hotel option with EV chargers. My work gave us the option of Aloft or Marriott, and only Aloft mentioned EV chargers on their website. (I ended up not driving the EV, but it was nice to have the option.) Check in was easy, and my room was ready and clean. I don't love the Aloft brand as I don't think it caters to my demographic, but it was perfectly adequate for a midweek trip made without my kids. I had a standard two queen room. It had a single sink and a shower (no tub). The room had a view of their conference room/ballroom building. The doors do not do much to keep the sound of the hallway out, and throughout the night, I could hear people talking and doors slamming. Not great. The beds were just a little too firm, but I thought the pillows were fine. The shower water pressure was not great, even when adjusted to be high velocity. I did not try out the pool, but it looked nice. The room was fine, although I don't necessarily agree with some of the design, which seemed less practical. I did like that parking was free and that there were several restaurants within walking distance. I think next time I'll try out the nearby Marriott.