Occidental Jandía Royal Level - Adults Only

Amazing hotel, which was placed perfectly for us, not too close to the hustle and bussal but not too far away either. The rooms I would agree, need a little bit of tlc, but to be fair its very much just cosmetic and ours was perfect for our needs. The staff!!! Just Amazing, made for a wonderful atmosphere. The work that went into the Christmas evening event was something to see. Fantastic effort which everyone appreciated and made for a lovely night to remember. We can't wait to do it again!!!

Really Beautiful hotel very clean, lovely adult only area had a really nice relaxing time, the food and drinks are excellent. We upgraded our room which also was excellent a great extra was having drinks in the fridge and a bottle of wine. Very hard working and lovely staff will definitely go back

We booked our stay few months ago basing on localisation by Jandia beach, reviews and also our amazing experience we had from our last year holidays at Barceló Tenerife- that time we were guests of 5* hotel AI however not Royal Level. We decided this year to go for RL experience as we regretted last year we did not went to upgrade. No words to describe our dissatisfaction. Barceló Tenerife was worth every penny we paid for our stay, however we can not say same about our stay at Occidental Royal Level at Fuerteventura, very disappointed. Service- communication, language barrier-not many employee’s speak English - this brings miss understanding and poor service at the end…. For example Problem to order coffee with alternative milk or any type of eggs like scramble eggs. When asking for coffee sachets housekeeping they asking to call reception, once they have that on trolley. Cleaning - in the restaurant - morning buffet - been a first person for breakfast, seen dirty tongs in use from the day before (dinner) with sauces on it. Food overall really good, sometimes to salty and oily however many choices of meat and fish. Good to see hotel working toward waste not idea, however serving 3 times a day same cheese from morning, lunch and dinner with visible time marked on them it is something not good. Not enough people to serve, waiting time for drinks and take away dirty plates. Waitress in la carte restaurant did not informed us wine will be extra charged. Once we check out we have been asked to pay bill, when I mention that to receptionist she got offended, left us by RL reception desk saying she will be back in the moment - she brought from main reception documents to prove us wrong, showing us we have been charged by restaurant and my partner signed that bill- showing aggressively (finger pointing ) signature, while there was no price on that bill and my partner was not even knowing what he is signing. Also was not only us who got surprised by signing something before leaving la carte restaurant that evening. Our mistake we did not double check that. Receptionist had no understanding and got very quickly impolite. Once I mentioned I will formally complain she said “no problem, do it” wow wow wow I Have never experience poor service like that especially for Barceló group which keeps high standards of service - as I mentioned we stayed in other hotel of Barceló group in Tenerife and we were extremely happy with our stay. I explained the lady that our complain is general complain not only regarding bill, but also other points mention above, adding another point that we were not informed once check in that terrace on RL with another pool and jacuzzi is out of order due renovation and that we might Experience noise. Lady said it is not their fault- this should be done by EasyJet- and this is their problem. Which I do not agree, yes they could inform us before arriving, however I strongly believe person who is checking in should double check if guests kno