Guest User
December 30, 2024
We had a 5 night stay at this hotel with family for the festive period. We were half-board. Welcome drink, greeting and check in was brilliant. They parked our hire car for us, Xmas decor was lovely and the hotel was very clean. Our room wasn't ready as we arrived a little early, so we were given a free lunch whilst we waited. The location was great as the beach was beautiful and close-by and not too busy and the pool facilities were very nice. However, this is NOT a 5 star hotel for the following reasons: 1. Previously Adult Only, so very limited facilities for children 2. No information on the hotel, it's facilities and the location was provided on check in 3. Rooms were very basic for a 5* 4. No room slippers, no sewing kit, no dental kit, no vanity sets etc. 5. Only 2 bathrobes, even though 3 adult occupancy 6. Furniture was very dated not well designed at all. 7. Only 2 blankets, even though 3 adult occupancy. No availability when requested. 8. No info on the mini bar or what is chargeable and the price. Coffee and nuts were charged for. No tea or kettle on offer either. 9. The Christmas dinner was not a Christmas dinner. It was just a carvery. No green vegetables, no brussel sprouts, no pigs in blankets, no stuffing, no roast root vegetables, no gravy. Considering alot of the guests celebrate Christmas this was poor. 10. Finally, it was very difficult to communicate with most staff due to the lack of English and German language skills.