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Hallmark Regency Hotel - Johor Bahru
4/574 Reviews

Hallmark Regency Hotel - Johor Bahru

City Center of Johor Bahru Johor Bahru|0.8km from Plaza Mentari
The check -in was regular and un eventful, but not very informed as to what we were getting for a room. We made our booking on booking.com however th room 208 that we walked into after check- in was nothing like the visual we saw online when we booked the room. The image online was a bright carpeted room with a large window, a queen sized bed with white clean linen. Room 208 was dark, had no windows, the phone did not work and there was a big patch of mold on the bathroom ceiling. We had to go back down to the front desk as the phone was not working so could not call down. Once at the front desk, I explained that the room we booked had a window, and we need to have a window. There was no apology for trying to put us in a room with no windows. The front desk lady explained that the only other room still available with a window has 2 beds not the one bed we booked. We did not have a choice, so we accepted the room with 2 beds. It was pass check in time, so there was not much rooms to offer. We were happy that we were able to get a new room available. Room 103, was better there was a window, but no carpet, room was one of 2 connection rooms, bathroom was clear of mold on the ceiling and good that the phone works and there was a bidet in the toilet and a rain shower too. We watched some CNA news in the afternoon but once we returned to the room at 10pm, there was no sound on the cna channel. We called down and were told it's the channel issue, I explained that there must be another channel in English not just CNA. We were told engineering has gone back for the day and will be back in the morning. I insisted and the lady informed that someone will come after 11pm to help, I said okay. The gentleman that came after 11pm, was helpful, he tuned channel 5, so that we could watch it and explained that cna is not working as its the channel issue. This was the best service provided to us on this visit.
Crystal Crown Hotel JB
3.9/51092 Reviews

Crystal Crown Hotel JB

City Center of Johor Bahru Johor Bahru|1.24km from Plaza Mentari

Latest booking 51 mins ago

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

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Top rated hotels in Johor Bahru

Searching for hotels near Plaza Mentari? Compare room rates and reviews to find your ideal stay.
Twin Tower Residence by Stayrene
4.1/53 Reviews
City Center of Johor Bahru
Good area, close to lots of malls. Room was neat and clean. But had trouble checking in at the guard gate as I didn’t know we need to call the landlord and then give my number to them. It would be better if they ask for the email address at the checkout. Then send us the confirmations and lodging rules.
The Marion Hotel
3.6/524 Reviews
City Center of Johor Bahru
It was in fact the worse hotel I've ever stayed in Malaysia. Don't be fooled by the pictures they provided. I booked a deluxe family room and a deluxe queen room. Nothing to fancy about. As soon as we stepped into the ”deluxe family room”, the whole room including the toilet smells of moth balls!! Can you imagine going to sleep with that smell plus with 2 children (1 and 8 years old)?! It's DAMN stuffy!! First moth balls found below the sink cabinet probably to freshen up the smell of the flooring and another hung above on the ceiling probably to stop the strong urine/sewer smell. When we step on the parquet flooring of our room it was so sticky and the toilet floor was even worse! There were visible yellow patches on the floor that probably resembles as urine patches. TOILET FLOOR WAS WET AND GROSS THAT MY SISTER HAD TO CLEAN THE ENTIRE TOILET BEFORE USING IT. NOT FORGETTING THAT MY SISTER ALSO HAD NO CHOICE BUT TO CLEAN THE ROOM'S FLOORING TWICE CAUSE IT WAS TOO STICKY AND WHEN WE WALK BAREFOOTED ON IT! Below the cabinet's sink was already deteriorating and there were molds everywhere! Also not forgetting that our room doesn't comes with a window and yet its expensive!! If you're looking for a hotel for your family even for a night stay, this is not the best one for your family. I can say that with location, this is probably a hotel for **********s only. As you can't imagine until you've booked and slept in the room, our bedsheets aren't clean. There's blood stains on it and also blood stains on the bed side's wall. YES, GROSS! MY LITTLE GIRL EVEN ASKED WHAT'S THAT. We were obviously so disgusted that we didn't tuck our feet into the sheets. Shame on you guys for not doing a good job on proper housekeeping and maintaining the facilities in the rooms.
Hako Hotel Jbcc
4.1/540 Reviews
City Center of Johor Bahru
In terms of location, it is located in the peripherals of a housing estate and the front of the hotel faces the main road which makes crossing the road difficult. There is nothing else near the hotel, i.e. no eateries or shops or malls. The size of the room is considered small, although the bed is comfortable. Other than these 2 shortcomings, it is not too bad a stay. Staff in the hotel are polite and helpful. The housekeeping does a decent job and room is clean. I think they even spray fragrance on the pillows which make them smell good. The wifi is good. I like the design of the lobby, which gives a warm feeling with sofas and counter which they serve simple breakfast. Although the room does not come with breakfast, the hotel does provide simple breakfast, which comprise of bread, biscuits, half-boiled eggs, cup noodles in addition to coffee and tea and flavoured drinks. I find this a very nice touch. There is an Italian restaurant that serves Italian food as well as some local food. There is also a pub, which does creates some noise on a Saturday evening as they do have music on until about 1am. Although it does not cause too much disturbance even though we stayed on the second floor. Price wise, I would regard this as reasonable.
Trove Johor Bahru
4/5556 Reviews
City Center of Johor Bahru
location is pretty near checkpoint by grab. not alot of shopping nearby, but there’s a nasi lemak stall opposite the hotel, and down the road abt 7min walk, there’s a short stretch of eateries. the ramly outside banafe was SUPERB. interior wise, room was not bad. abit old but ok. lifts are slow and during checkout time we waited 10min and still did not get to enter a lift. a random unfortunate instance- fridge wasn’t working, but we managed to get a cup of ice from the restaurant below. overall for the price paid i think it was ok. there’s a cafe at the ground floor which we went cos it was raining one morning.
7 Hung Hung Inn
3/51 Reviews
City Center of Johor Bahru
Stay cautious, it is humid, there are many mosquitoes, and the air conditioner is intermittent! The sheets are dirty and there is no toothbrush! If you are dealing with staying for one night, you can choose
Newland Hotel
3.4/574 Reviews
City Center of Johor Bahru
1.i walk in during 14-15 may 2022(night time)Not clean enough inside the room , moles are.found every corner, TV channels limited up to 3 channel, moles found in the air conditioning blower , dirt found at corner sofa inside room. Crack and painting buble found on the.wall inside room. 2. You need to climb stairs case to reach your room. 3. Staff is super friendly and helpful. 4. Got snacks display for sell in reasonable price. 5. Breakfast (nasi lemak provided and coffee and tea). 6. Bathroom amenities available upon request.

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