The Westin Ka'Anapali Ocean Resort Villas North

I wanted to make sure to write a review as soon as we returned from the Westin Kaanapali Resort North. There are several not so great reviews of this resort out there. We have vacationed at several resorts all over the world and this is, one of our favorites. The service was outstanding! Whether it was more supplies for the room or extra towels for the pool the delivery was so fast, so friendly and they always called to check we got what we needed. My daughter lost a ring and they did everything they could to help us find it. We eventually found it in the room. Pool and spas are spotless. Beach is fantastic. Turtles and great snorkeling right off the back. Only knock would be the prices of drinks at the pool bar, should be better for a timeshare. Big props to Westin/Marriott! We will definitely be back!

We went to this Maui resort to celebrate my wife's birthday and Mother's Day. Housekeeping didn't come everyday and my wife left a pearl bracelet on the nightstand. We left the room for an hour and it so happened that housekeeping had been there. My wife immediately went to the nightstand and it was gone. The housekeeper was next door when we went into our room but when my wife made a commotion and we came out to ask the housekeeper she and the cart were gone. We spoke to security and I tried speaking with the hotel manager everyday but never even got a call back and she supposedly was never in her office. On top of it all we had to go to a timeshare sales presentation and they tried to sell us a $50K package! We will NEVER stay at this resort again.

This place has gone downhill since 2016. Room is highly dated. Concierge only available in main lobby and not at rest of the desks all over the complex. Room not properly cleaned when we arrived had to have them redo some items. Towels are mostly dirty some with lipstick stains on them when you get new ones. Cleaning of room is supposed to be daily but when you call and ask about it they always say we are not on cleaning schedule. The next day we are on the schedule for every day, and then again not on the schedule. For over $600 per night this is not worth the money, Taxes alone are over $100 plus the resort fee. Restaurant staff is friendly, but menus at only two places open are the exact same and highly overpriced. Food is actually boring after the first day. They lack most top shelf liquor at the bars. The restaurant/bar was closed for 2 days without any notice to guests other than a small handwritten note on the restaurant entry. The grocery stores are almost triple priced compared to anywhere else on the island. One store is supposed to be larger in the south building yet its about the same as the north side store with same things for sale at the high prices. They have palapas which fill up fast each day, The cabanas both at the pool and the beach are priced in a totally absurd way. Even 4 seasons prices are lower than these cabanas which are nothing but small areas with a couch vs. pool chairs. If you happen to have your stuff on the pool chairs, they will remove after an hour t if you decide to hang out in the water and not your chair. Pools are not the cleanest since they don't do a good job of cleaning them during the day. To get pool and beach towels you have to have a card from the front desk. Attendants really don't seem to like their job when handing out towels or collecting them. Wait they don't collect them; they tell you to throw them in the bins yourself while giving your card back first. Parking is $25 per day plus tax. Used to be free. I guess they want to make more money somehow. Overall, not a good place to visit compared to years ago.

We are owners at the Westin North. This was our first trip since Marriott took over. The concierge tried pressuring us to an owner’s update, which we never do. Was rude about it when we refused. The rest of staff was great. The rooms have suffered. Not sure what my $4000 in fees is paying for but the silverware was mismatched if not missing entirely. There were stains on the carpets and everything just looked old. People walking around smoking (and not just cigarettes) despite the no smoking signs and plenty of unsupervised kids in the adult only areas. I don’t mind the number of kids at all but they need to be supervised and swimming in the pool, not the jacuzzi. This property has suffered under Marriott rule. Thankfully the staff was pleasant and accommodating when we needed things or had questions.

The biggest joke of a resort. The employees really don’t want you there. It is smelly and not cozy at all. Super loud with children screaming and crying. Save your money ………… I’d recommend staying at a mom and pop bed and breakfast and don’t waste your money on this hotel that literally stole water from Lahaina.

Best bed EVER! Our view was amazing! Park right next door, amazing spot to watch the sunsets every night. We would set out our Beach blanket every night about an hour before sunset listen to some tunes and have a drink. S*** you can’t make up. ❤️❤️

Wonderful as always. I am baffled by the bad reviews. Yes, your room may not be ready until 4pm, so just relax by the pool. We always have our suits ready to change into. Check out is at 10am, however, you can use the lounge room that has showers. We always pack a bag for our last day to do this. Not a big deal! Staff is friendly and helpful. They are still short staffed due ti the fire, so be patient. Yes, only a few restaurants are open, but you have a kitchen and grill. We walked every morning to the grocery store for our food. Grounds were clean and the beach fabulous whale watching and snorkeling. We will be back next month!!

Staffs were professional and friendly. Wish there were more activities but I know that was due to the fire in Maui. Probably will go back in a couple of years.

We had a fantastic stay at the Westin Kaanapali North Villas. We so much appreciated the great service we received from everyone especially Alice-Lyn Malapira, Westin Front Desk Supervisor. Everyone on the resort staff was very helpful and positive. Mahalo for a great vacation.