IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store)

IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store) Reviews

IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store)

Building 13, Xufu Street South, Gulou District, Kaifeng, Henan, ChinaView Hotel Details
IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store)
IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store)IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store)IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store)
Check available rooms for your travel dates
We Price Match
1 night

IU Hotel (Kaifeng Qingming Shanghe Garden Gulou Square Store) Guest Reviews

4.5/5
Good
309 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(309)
Positive reviews(290)
Reviews with photos/video(139)
Friendly front desk staff(29)
Close to scenic area(23)
Convenient parking(19)
Classy environment(18)
Convenient for shopping(16)
Easy to get around(14)
Many amenities(9)
Shower difficult to use(8)
Negative reviews(19)
Nice individual
Double Room
Stayed in Nov 2024
Couples
10 review
5.0/5
Outstanding
Posted on Dec 18, 2024
I’m very happy with this project and I’m very excited for the team behind this amazing work of art project with the great community of service team in it.
Response from Property: 尊敬的顧客,您好。非常感謝您對我們酒店的高度評價。我們秉承用心服務,竭力的用最好的服務接待每一位顧客,讓您有如回家般的温馨。再次感謝您對酒店的好評,我們會用最好的服務等待您的再次光臨!祝您生活愉快~!
ahmed
Double Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 26, 2024
Its so good
Response from Property:  尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。酒店離開封鼓樓,清明上河園,萬歲山,大相國寺,都很近,再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Small U Comfort Twin Room
Stayed in Sep 2024
Couples
16 review
4.8/5
Amazing
Posted on Oct 21, 2024
When traveling to Kaifeng by car, IU Hotel is the most reliable hotel! There is a parking lot in front of the hotel. It is very close to Daxiangguo Temple, Kaifeng Mansion, and Qingming Shanghe Garden. In time of the cold wave, the hot water in the room is hot enough. The Shanshan-Gan Guild Hall is opposite, and there are many snacks nearby.
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you very much for your high praise for our hotel. We uphold attentive service and strive to receive every customer with the best service, making you feel as warm as home. Thank you again for your favorable review of the hotel. We will provide the best service and wait for your visit again! I wish you a happy life~!
Guest User
Double Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 16, 2024
The lady at the front desk has a super good service attitude, she is enthusiastic, thoughtful, beautiful, and patient. The transportation is convenient, clean and tidy, and the room is large and clean!
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you very much for your high praise for our hotel. We uphold attentive service and strive to receive every customer with the best service, making you feel as warm as home. Thank you again for your favorable review of the hotel. We will provide the best service and wait for your visit again! I wish you a happy life~!
Guest User
Double Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The hotel staff was very enthusiastic, introduced many attractions, and recommended Kaifeng special snacks. I even called to let me know if I forgot my clothes at the hotel. The service was great!
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you very much for your high praise for our hotel. We uphold attentive service and strive to receive every customer with the best service, making you feel as warm as home. Thank you again for your favorable review of the hotel. We will provide the best service and wait for your visit again! I wish you a happy life~!
Shijiuyidanshenshaonvdemeng
Double Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The hotel has free parking, and the rooms are very comfortable and clean. I slept very well. There are many snacks, night markets, shopping malls, and attractions nearby. It's super convenient!
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you very much for your high praise for our hotel. We uphold attentive service and strive to receive every customer with the best service, making you feel as warm as home. Thank you again for your favorable review of the hotel. We will provide the best service and wait for your visit again! I wish you a happy life~!
Guest User
Double Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The room is clean and hygienic, and many items are disposable, which is very reassuring. There are many snacks around, and the front desk is very considerate in introducing attractions.
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you very much for your high praise for our hotel. We uphold attentive service and strive to receive every customer with the best service, making you feel as warm as home. Thank you again for your favorable review of the hotel. We will provide the best service and wait for your visit again! I wish you a happy life~!
Guest User
Xiao U Exquisite Twin Room
Stayed in Jul 2024
Other
1 review
1.0/5
Posted on Aug 24, 2024
The sanitary environment is worrisome. There was an unknown object on the bed. There was no staff on duty to communicate with the front desk to change the sheets. I changed them several times but the effect was the same [unidentified red object]. Later I asked to change rooms but there were no twin beds. We are three people and we can't all stay there. I said it would be a big bed for two of us. After coordination, he called me and said it was okay. Just one second before hanging up, he called me again and said no. I asked him, did you forget what you said earlier? The attitude of the front desk was very **. He said that they couldn't change the guests now. I said, didn't you promise me a second ago? After communication, the front desk thought that I was making trouble unreasonably. He meant that I was taking advantage of them. First: The hotel promised to be good guests. The second thing I didn’t do well was: the flyers were changed many times. I couldn’t find a clean flyer throughout the hotel. The environment and service were terrible. It was one of the worst hotels I’ve ever stayed in. The most important thing was that everyone had hair on the bed.
Original TextTranslated by Google
Response from Property: 尊敬的客人,我們滿懷愧疚與歉意看到您的評價。此次您的遭遇完全是我們的嚴重失誤,從衞生到服務,我們都沒有達到應有的標準。對於床單問題,我們會立即徹查客房部的清潔流程,加強管理和監督,保證此類衞生問題不再出現。對於前台人員的不當態度和失信行為,我們已對其進行嚴肅懲處,並會加強全體員工的服務培訓,確保類似情況不再發生。我們深知這次讓您極度失望,但懇請您給我們一個改正的機會,若您願意再次嘗試,我們定會用實際行動證明我們的改進,為您提供一個舒適、優質的住宿環境,再次向您表示深深的歉意。
Anonymous User
Double Room
Stayed in Apr 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on May 21, 2024
Very satisfied with the check-in experience. The lobby is large, the environment is very good, the front desk service is good, the check-in is very fast, very close to the attractions, very close to the Drum Tower and Bookstore Street Night Market, the room facilities are complete, the bed is comfortable, and there is a free upgrade , the room has large space, good lighting, bright, and convenient parking. iu Hotel, a gathering place for young people! hhh
Original TextTranslated by Google
6/7
Response from Property: Dear customer, thank you very much for your recognition of our hotel. Our hotel adheres to service first and makes all guests feel the warmth of going home. We will continue to work hard to provide you with better services and welcome you to visit us again!
Zahudiejiedetu
Double Room
Stayed in Apr 2024
Booked for others
3 review
5.0/5
Outstanding
Posted on May 15, 2024
I made a reservation for a friend. After much selection, I chose this hotel. Sure enough, I made the right choice. The room was very clean and the space was quite large. The bathroom was separated from wet and dry areas. Downstairs is the famous Shanshan-Gan Guild Hall. , there is also a parking lot, and the supplies provided in the room are free, which is great. I told the hotel front desk that I wanted a quiet room, and they immediately arranged to view the room and select a room. The service was excellent. Traveling is also very convenient. Turn right when you go out, and you will reach the Pedestrian Street and Drum Tower Square in a few minutes. If you turn left when you go out, any scenic spots you want to go to are not far away. It is only a few stops away. My friend is very satisfied and has recommended it to other friends.
Original TextTranslated by Google
6/9
Response from Property: Dear customer, hello. Thank you very much for your high recognition of the hotel. Our hotel is located in the city center, and the popular scenic spots in Kaifeng are less than three kilometers away from the hotel. The rooms are equipped with a variety of disposable supplies, and all guest supplies are exchanged for each guest to protect your hygiene and safety. The front desk is open 24 hours a day and is ready to serve you wholeheartedly. Thank you again for your favorable review of the hotel and wish you a happy life~!
Anonymous User
Cozy Xiao U Double Bed Room
Stayed in Sep 2024
Other
1 review
1.0/5
Posted on Oct 26, 2024
I have never been beaten by an express hotel like this before. The shower heads were broken and the hot and cold water could not be adjusted. The central air conditioner did not work. The room was freezing. The window was broken when I moved to another room. I have complained to the mayor’s hotline. Help more people avoid lightning with this excellent store
Original TextTranslated by Google
Response from Property: 尊敬的客人,我們滿懷愧疚向您致歉。此次您的入住體驗極差,是我們嚴重的失職。對於設施的種種問題,我們已安排緊急維修與全面檢查,會盡快解決。對於給您造成的不便和糟糕感受,我們願意做出合理補償,懇請您給我們彌補的機會,也希望您能撤銷投訴,我們一定用實際行動改進,為客人提供應有的優質服務。
Guest User
Tatami Room
Stayed in Sep 2024
Travel with friends
1 review
1.0/5
Posted on Oct 3, 2024
As soon as I entered the room, there was a smell of sewerage. It kept smelling bad. Then I couldn't bear it anymore and I changed the room. The towels were broken and I was still using them. I took it.
Original TextTranslated by Google
Response from Property: 尊敬的客人,看到您的反饋我們深感痛心和自責。對於房間下水反臭和毛巾破損的問題,我們已安排全面排查和整改,對客房衞生和設施進行嚴格檢查,確保此類情況不再發生。我們會加強員工培訓,提高服務標準,一定給您一個滿意的交代,期待您下次入住時能看到我們的改變。
Cczaidengnii
Xiao U Exquisite Twin Room
Stayed in Jul 2024
Family
1 review
2.7/5
Posted on Aug 26, 2024
Maybe it was because the window of the room I booked was a bit small, so I felt it was a bit damp in the room. My toothbrush fell out when I brushed my teeth, and the bathing space was really small. There probably wasn't much else, so the price/performance ratio wasn't high.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的入住和反饋。對於此次給您帶來的不佳體驗,我們深感抱歉。我們會將您提到的問題記錄下來,後續會對房間的通風設施進行檢查和改進,同時也會嚴格把控洗漱用品的質量,優化浴室空間佈局。我們深知性價比對於您的重要性,會努力提升服務品質,讓您覺得物有所值。期待您再次光臨,給我們一個彌補的機會。
Guest User
Xiao U Exquisite Twin Room
Stayed in Oct 2023
Family
2 review
1.5/5
Posted on Nov 21, 2023
I came across a hotel in Kaifeng that was a surprise. The house near the stairs was so eerie and scary. I told them that I would not be refunded if I wanted to check out. When I checked in, I found that the air conditioner was broken. Many people came to fix it. After the repair, I was told that the temperature was like this. , the whole hotel is at this temperature, please, is it the cool breeze that blew out before the repair? It is still cool after the repair. The clerk felt it and said wait a minute. When I checked in, I felt the hot air in the lobby. It was obvious that the hotel did not want to deal with it. I stayed there for a long time. It was really annoying at night. The hygiene of the hotel is very poor. When you take a shower and open the floor towel, it looks like this. I don’t recommend staying here. As a foreigner, this is a hotel that I really dislike.
Original TextTranslated by Google
Response from Property: 尊敬的客人,我們在此向您致以最誠摯的歉意。您此次的住宿體驗如此糟糕,我們深感愧疚和自責。 對於房間靠近樓梯口給您帶來的陰森感,我們會考慮對房間的佈局和裝飾進行優化調整,讓客人住得更舒適安心。關於退房的問題,我們會重新審視和完善退房政策,確保其更加合理和人性化。空調故障以及維修後仍未解決問題,我們已責令工程部再次全面檢查和維修所有客房的空調設備,同時對維修人員進行專業培訓和考核,杜絕此類情況再次發生。針對衞生問題,我們已對客房部進行了嚴肅的批評教育,並加強衞生管理和監督,增加清潔檢查的頻次和力度,確保房間的每一個角落都乾淨整潔。 為了表達我們的歉意,我們願意為您提供本次住宿費用的一定折扣作為補償,或者為您送上一份酒店的特色禮品。希望您能給我們一個彌補的機會,若您下次再來開封,我們定會讓您看到我們的改變和進步,為您提供優質、舒適、滿意的住宿體驗。再次向您表示深深的歉意,期待您的諒解。
Guest User
Cozy Xiao U Double Bed Room
Stayed in Sep 2024
Family
1 review
2.7/5
Posted on Oct 28, 2024
The dog barked outside the room window all night
Original TextTranslated by Google
Response from Property: 尊敬的客人,實在抱歉讓您在休息時受到狗叫聲的困擾。我們會立即與周邊鄰居溝通協調,解決狗叫問題,同時也會採取一些隔音措施來提升房間的靜謐性,比如檢查窗户密封性並加裝隔音條等,確保您在後續的住宿中能擁有安靜舒適的環境,希望能得到您的諒解和再次光臨的機會。