Hotel München City Center affiliated by Meliá Guest Reviews
4/5
Very Good
48 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.9
Service4.0
Cleanliness4.1
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All reviews(48)
Positive reviews(44)
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Negative reviews(4)
Anonymous User
Standard Room
Stayed in Apr 2023
Travel with friends
4 review
4.5/5
Great
Posted on May 5, 2023
Great stay in Munich. The staff is friendly and the location is in Central Area. we went there for Fruhling Festival and the hotel is within walking distance. Really convenient to us.
Response from Property: Dear Guest,Thank you for taking the time to share your positive experience at Hotel München.We are delighted to hear that you appreciated our central location, especially during the Fruhling Festival. It's great to know that you enjoyed the convenience of being within walking distance of the event. Furthermore, We are delighted to hear that you found our staff to be friendly. We take pride in our team's dedication to providing excellent service. Our guest's satisfaction is our highest reward.We hope to welcome you back for another great stay in Munich. Best regards,
wangkechina
Deluxe Room
Stayed in Jul 2024
Family
25 review
4.7/5
Amazing
Posted on Jul 31, 2024
Clean and sanitary, 7-8 minutes walk from the train station, the waiter is very enthusiastic, early check-in is not allowed. Ctrip booked a 1.8-meter king size bed room, but was given a 1.5-meter queen size room when checking in. After finding out, I negotiated and communicated, and finally adjusted it. I hope it is an individual case and honest business is the right thing to do. Ctrip customer service is very good and responds promptly, thumbs up 👍
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Guest User
Superior Room
Stayed in Sep 2024
Business travelers
18 review
3.5/5
Posted on Oct 4, 2024
The selling point is the location, just 200 meters from the beer festival
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Guest User
Deluxe Room
Stayed in Aug 2024
Business travelers
64 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Really super satisfied
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Volker Josef Winkler
Standard Single Room
Stayed in Sep 2023
Business travelers
2 review
4.0/5
Very Good
Posted on Sep 4, 2023
pleasant city hotel, Spanish operators
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Response from Property: Dear Volker,
Thank you for your review of our hotel.
We are pleased that you were able to enjoy the Spanish atmosphere and hope that you also appreciated our other amenities such as the garden, the fitness center and the central location in Munich.
We would be delighted if you would place your trust in us again in the future. Kind regards,
Your Guest Experience Department
Guest User
Standard Room
Stayed in Oct 2022
Business travelers
11 review
4.2/5
Very Good
Posted on Jan 15, 2023
Located in the city center, transportation is convenient, breakfast is good, there is a gym, recommended
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Response from Property: Dear guests, hello! It is our honor to serve you! Thank you for your stay!
We are very happy to add pleasant memories to your journey! Thank you very much for your praise of our hotel's location, breakfast quality and environmental facilities! Providing guests with a high-quality and comfortable living environment and a home-like atmosphere is our work purpose and unremitting pursuit! We will continue to uphold the warm and caring service concept to make you feel the warmth of home here.
We sincerely look forward to your visit again and wish you a pleasant journey!
Your Guest Experience Department
BaselLisa
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 12, 2024
Very nice hotel close to the main train station and about 10-15 minutes to the historic centre. If you take the right exit from the station, you’re there in 5 minutes so it’s very well located. It was quite busy when we arrived so we had to wait a little while. My fault: I’d received an email offering online check-in but hadn’t done it. Carmen, our receptionist, was very friendly and helpful. As a member of the Meliá group, we were offered a free welcome drink which was nice. Our room, on the 5th floor, was spacious, modern and clean. We’d requested a room high up and facing the courtyard and it was nice and quiet. It had a safe, a fridge and a comfy bed. Unfortunately the curtains didn’t cut out all the light so I was awoken much too early. Also, my husband had problems with the WiFi connection and the shower was plumbed incorrectly so that hot water would come out when turning it to cold! Checking out was simple: everything was done online and very quickly. We’d recommend it.
Response from Property: Dear Ellis, Thank you for taking the time to provide your feedback. It's delightful to hear you found our hotel's location convenient for exploring the city and appreciated the warm welcome from our team. Our proximity to the central train station and the heart of Munich indeed makes us a prime location for guests. We're glad you enjoyed the serene ambience of your courtyard-facing room on the 5th floor, designed for tranquility and comfort. We regret to hear about the issues you encountered with the curtains, WiFi, and shower. While our rooms are designed to provide a restful experience, including soundproofing and comfortable amenities, we acknowledge that sometimes, unexpected challenges arise. Rest assured, our team is dedicated to maintaining the highest standards and addressing any concerns that our guests may face. We're pleased that the check-out process met your expectations for efficiency and simplicity. We hope to welcome you back in the future. Kind regards, Your Guest Experience Department
Marwan M
Stayed in Jul 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 22, 2024
Centrally located hotel, very close to the old town, Oktoberfest grounds and Hauptbahnhof, yet still a quiet location, with all the amienities that one would expect in a good hotel. Staff were helpful and the rooms spacious and well-equipped. The bed was very comfortable, shower excellent and small balcony overlooking the courtyard was lovely; it was a real treat to be able to open the window and alternate between AC and real air. The hotel has a small shop to fill the fridge in the room as well as a gym. The local restaurants are a mix of Afghan and Middle Eastern on one side of the street and more local German on the otherside.
Response from Property: Dear Guest, Thank you for sharing this review of your stay with us. It's delightful to hear that our central location served as the perfect base for your exploration of the city and that the tranquility of the hotel contributed positively to your experience. We're also pleased that our facilities, including the gym and in-room amenities, met your expectations for a comfortable stay. The balance of air conditioning and the option to enjoy the Munich air from your balcony is indeed a feature many guests appreciate. While our vibrant street brings the energy of Munich right to our doorstep, we're glad that you found solace within our walls. We hope to welcome you back in the future. Kind regards, Your Guest Experience Department
Michael J
Stayed in Jul 2024
Solo travelers
2.0/5
Posted on Jul 3, 2024
When I arrived at 11am a room was ready but they said it was 40 Euros to occupy it before 3pm. At 3pm they upsold me 20 Euros for a “better” room but the AC didn’t work. Then I saw the box below in the hallway when I left the lift. My new room smelled bad
Response from Property: Dear Michael, Thank you for taking the time to share your review. We're sorry to hear that you faced challenges during your stay, including the early check-in fee and the room's air conditioning. We strive to offer exceptional service from the moment our guests arrive, and it seems we missed the mark for you. Regarding the scent you noticed, we maintain rigorous standards of cleanliness and would have been keen to resolve this for you immediately had we been made aware. We hope to welcome you back in the future. Kind regards, Your Guest Experience Department
Bianca K
Stayed in Sep 2024
Family
4.0/5
Very Good
Posted on Sep 1, 2024
Lovely little hotel in the middle of a Turkish / Romanian community. Hotel smells lovely as you walk in but it’s not a Meliá standard. Very friendly staff. We were upgraded to superior rooms, nice but still small. View was overlooking garden. Air con broke 2 nights out of 5. Rooms to a nice standard although beds not as comfy as would have liked. Breakfast was decent and staff very friendly. Good location to the transportation network in Munich. 5 mins walk to the underground which connects you to the main central station in 1 stop. Great location for Oktoberfest!
Response from Property: Dear Bianca, Thank you for your review. We're delighted to hear that you enjoyed our prime location, particularly during Oktoberfest, and found our breakfast offerings to your liking. It's also gratifying to know our staff made a positive impression with their friendliness. We regret to hear about the inconvenience with the air conditioning; please be assured that comfort is a priority for us, and our recently installed air condition systems are generally reliable. We also appreciate your feedback regarding the bed comfort and will continue to ensure our guests have a restful experience with our recent mattresses. It's great to note your appreciation of our hotel's proximity to Munich's efficient transportation network, allowing for easy exploration of the city. We hope to welcome you back in the future. Kind regards, Your Guest Experience Department
jennifermS7859VS
Stayed in Jul 2024
Couples
4.0/5
Very Good
Posted on Jul 24, 2024
Good Location,10 - 15 min walking distance from main train station. Hotel is nice and the staff are very friendly and helpful, always cheery. Room was pleasant, clean and comfortable. Quiet area but 5 min around the corner it could be a bit noisy with small Middle Eastern markets and shops and a few men sitting around on the street corners. But no problems. You can walk to city centre within about 20 min. or catch public transport.
Response from Property: Dear Jennifer, Thank you for your review. We're delighted to hear that our prime location provided you with a convenient base to explore Munich and that our team's friendliness added warmth to your stay. It's also gratifying to learn that the comfort and cleanliness of your room met your expectations, offering you a tranquil retreat amidst the city's vibrancy. While the bustling environment near the central station adds to the urban charm, we understand that noise can occasionally be a concern; we're pleased to offer soundproof rooms and garden views for a more serene experience. We hope to welcome you back in the future. Kind regards, Your Guest Experience Department
Samuel C
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 16, 2024
Really good quality hotel near the main train station (Hauptbahnhof) in Munich. The concierge and all the staff were very helpful and willing to offer advice and recommendations. The breakfast selection was huge. All of it tasted great, too. The hotel offered a free welcome drink, which was a nice tough. One very minimal detraction would be the location. Whilst close to the train station, it is a 25 minute walk from the hotel into the centre of the old town.
Response from Property: Dear Sam, Thank you for taking the time to give your opinion on your stay. We are delighted to hear that you found our hotel to be of great quality and appreciated the convenience of our proximity to the main train station. It is also gratifying to know that our team provided helpful service and that our breakfast selection met your expectations. We also hope the welcome drink added a pleasant touch to your stay. While we understand that our central location comes with a bustling city atmosphere, we are glad you chose us for your Munich visit. For future stays, please note that public transportation is readily available for a quick journey to the old town. We hope to welcome you back. Best wishes, Your Guest Experience Department
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 30, 2024
This hotel was perfect for our weekend. Our room was a decent size, with a walk in shower, the room overlooked the courtyard so it was very quiet. Breakfast was good and set you up for a day of exploring wonderful Munich. At night time there is the friendly bar to use for a night cap. The location was great, a short walk from the station and not far to walk for all of the attractions. I would happily stay here again, and the staff were also very friendly.
Response from Property: Dear Guest, Thank you very much for your review of your recent stay. We're delighted to hear that our prime location facilitated your exploration of Munich and that you found peace and quiet overlooking our courtyard. It's wonderful to know that our breakfast offerings provided a strong start to your days of discovery. Your evening experiences at our bar, where friendliness and comfort are our top priorities, are also much appreciated. We're glad our team members made a positive impression with their friendly service. We hope to welcome you back in the future. Kind regards, Your Guest Experience Department
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
One of the best hotels we have ever stayed at. On the 6th floor. did not hear a sound from anywhere in the hotel, not outside. And it was quite full. with that, never a problem getting a table at breakfast, which by the way had every thing you would expect to see at a Bavarian restaurant. All common areas of the hotel were clean, and someone was always walking around checking on things. We also had a late nights dinner at the restaurant the the strudel was excellent. The staff were always asking if we needed anything, and when it came to getting directions and navigating the tram system they would go out of their way to assist. Our tour company offered us many options, some cheaper, some not, but all mostly up on the main street by the station. We are glad we did not select any of those do to the crowds and street noise. As noted by many others it is a 10-15 minute walk from central station. with our luggage it was closer to 15, but, there was snow on the ground. all other days we only planned on 10 to the station. The central station was out starting point for all our days excursions. whether it was a bus, Db, or tram. very helpful, get one of the MVV apps on your phone. very much needed. Finally the staff. from the front desk, the room staff, restaurant, bar. etc etc. Everyone had a smile and greeted you. Which, put all the quests in a great mood as well. If we ever go back to Munich, there is no question as to where we stay. Well done
Response from Property: Dear Guest, Thanks for your review about our hotel. It's heartwarming to hear that you consider our hotel one of the best you have ever stayed at. We're delighted that the serenity of the 6th floor contributed to a sound sleep and that our location offered a respite from the hustle and bustle, despite our central proximity to the main station. Your praises for our breakfast spread are much appreciated, and we're thrilled the traditional Bavarian selections met your expectations. Our team strives to maintain the highest standards of cleanliness and guest service, so your recognition of their efforts is truly valued. We're also pleased that the strudel at our restaurant left a memorable impression and that our team provided exceptional assistance to enhance your stay. We hope to welcome you back in the future. Kind regards,
Guest User
Stayed in Mar 2024
Couples
4.0/5
Very Good
Posted on Mar 1, 2024
Good central place hotel for access to the train station trams and places to visit. The hotel looks like it has been recently refurbished with the room we had bright with everything that we needed. The beds weee comfortable and rooms cleaned everyday. We didn’t use the sauna so can’t comment. The bar area is tidy and a little expensive but it is a hotel bar and plenty of places nearby. Would recommend- staff very friendly and helpful.
Response from Property: Dear Guest, Thank you for taking the time to review your recent stay. We're delighted to hear that our central location provided you with convenient access to Munich's transport and attractions. It's wonderful to know that the recent refurbishments enhanced the comfort of your stay and that you found the beds to be comfortable for a good night's rest. Our team appreciates your kind words on the cleanliness of the rooms and the friendliness and helpfulness of our staff. We hope to welcome you back in the future. Kind regards, Your Guest Experience Department