Top 5-Star Hotels in Karuizawa

This is a stunning property and all around excellent place to stay with one caveat. The amenities are excellent, the grounds tranquil and gorgeous. The library was a nice place to chill, has snacks all day, whisky an sake/champagne in the evening to enjoy a nightcap, special little treats outside in the garden etc. The onsen was magic and the nature trail to connect you to the forest and surrounding areas was delightful. The staff was incredible, attentive, and kind. Anything we needed they happily accommodated. We had a treatment at the spa And the kaiseki dinner with sake pairing which were both lovely and worth the expense. But the rooms may not live up to your expectations. We rented a junior maisonette for our family of four. While what is pictured on the website is lovely and inviting, what we got was a two story townhouse in the middle of a three-plex that felt a little old, was at the edge of the property, and faced a road that was hidden by a tall fence. Had I know this is what I was getting I would have definitely chosen differently and probably not stayed here. Because for as expensive this property is I expected the actual room to be far superior than what it was. But if you can secure one of the better rooms on the water then I say go for it.

The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

We stayed at this hotel recently and really appreciated the stay. The stay actually started off bumpy with some misunderstanding of our reservation that had us cramped into a small room with no possibility of adding a roll-away. The young woman who checked us in said there was nothing she could do, so we took her for her word and proceeded to our room. When we got to our room, we realized that we would end up with a disastrous stay contrary to what we were expecting--a wonderful and serene one--as the room was way too small. When the bell person (Rajesh) brought our luggage, we informed him, that the room would not work for our family of four. Though it was not his responsibility per se, Rajesh immediately went to work to seek out any other options we could have to accompany us and, long story short, he helped us stay in a bigger room that was more appropriate--though considered a downgrade. The fact that a bell person would go out of his realm of responsibility to meet our needs was truly appreciated allowing us all to fully enjoy our stay. We ended up having dinner and breakfast at the hotel restaurant and fully appreciated the friendliness and service of the restaurant staff as well as the healthy, delicious, and local foods that were served. There is no doubt we would return to stay there again thanks to Rajesh and his excellent customer service!

Cost performance is the best hotel. The price is middle class, but the quality is only a luxury hotel. So please stay for a while. I write the improvement points afterwards, but it is a level that you don't have to hesitate to stay because it is trivial. The first is that there are few amenities. There is no cosmetic water or body cream system in particular. It is not possible because it is a recent flow, but I think it is the best if there is. The second is hot spring. The facilities and atmosphere are the best, but it is difficult to sit slowly because the water flow in the bathtub is strong. It's flowing sideways. The staff is perfect if you have another step of hospitality. If you carry out training like Hyatt, I think it's worth it even if it's 20% plus at a price.

I come to Karuizawa every year. This time I chose Mori Four Seasons Villa Hotel for two nights and I was very satisfied. The room is very tidy, the wooden floors are spotless (I don't really like carpets in hotels, they always feel unclean, I prefer floors that look clean, but unfortunately most hotels have carpets), and the kitchen and bathroom seem to be new. The dyson hair dryer and le labo bathroom supplies are top-notch. The most comfortable thing is the bedding. I don’t know why it is so soft and comfortable, full of enveloping feeling, but not hot. It feels like it is breathing close to the body. After asking the boss, I found out that it is a double-layer cotton yarn made by hand using traditional Japanese processes. The cost is very high. It's high, that's why it's so comfortable. I've already asked for the brand information and placed an order in the store, haha. The furniture and decoration in the room are in line with my taste, Nordic fusion Japanese modern style. It was an early spring night and it was still a bit cold in Karuizawa. It was the first time for the children to experience the stove in the room. The flames were very beautiful and the room warmed up in no time. We had dinner next to the nearby Hoshino Onsen on the first night, and had a BBQ bonfire in the yard on the second night. The children were very happy. The building we live in has a large yard and an outdoor wooden floor terrace. Sitting on the outdoor terrace, we look at the scenery of the forest in the yard, Karuizawa in spring, the air and night are so comfortable. The hotel also has employees cleaning the rooms every day at noon. The boss can communicate in Chinese without any barriers. Karuizawa is really suitable for vacation. The experience of the villa hotel is completely different from the ordinary hotels in the past. I like it very much. I will try it when I come back in a different season next time. The owner's wood fired restaurant.

There are three rooms in the two-story villa, one of which has four beds and the other two beds. Each room has a bathtub. The open-air hot spring in the room is very small and can only accommodate one person, but the bathroom has a large jacuzzi and a TV. The vacation is really great. The ski resort is very close, and you can play at the age of three. Aolai has a few big names that are still expensive. The sukiyaki pot and teppanyaki in the hotel are great. If you bring children, it is more suitable than Hoshino, and Hoshino Hot Spring can not go. The hot spring in the hotel is already very good. There is a big supermarket, Delice, which is 15 minutes by taxi. You can buy things and cook in the room. The cooking in the room is very convenient. The waiter can wash the dishes. It is perfect.

West side was around 10 min walk from the outlet mall and took us nearly 30 mins to walk (with a kid) to the East Side Snow Park. Room was just okay for its price - lobby looks better and newer than the room which was a bit old fashioned, yellowish (without a full mirror too) and not spacious. We drove there. For this price point, we would try other hotels next time, like Hilton in the area, given we need to walk a long way from West Side to everywhere, even to the hotel lobby and car park.

I really enjoyed my stay at this brand new hotel. Although it has been open for a couple of months, they have kept everything spotless. The lobby with open fire is beautiful and a comfortable area to have a drink and relax. The room itself was also incredibly clean and everything worked well including the WiFi. The hanten jackets were in the colours of the Ukranian flag which was a nice touch. The breakfast was good, as was the restaurant in the evening. The public bath was a nice place to soak after dinner. Service was good although it's clear the team was new and still training - I am sure this will change in time. Small criticim is there was no room service menu in the room. This was fine as it was on the TV but navigating to the menu needed Japanese skills. The architecture and general design is fantastic, as are the fittings and the carpets are just beautiful - same as all new IHG properties I think.

良いところ １．スタッフさんの姿勢が良く、明るくテキパキ対応されていて、気持ちが良いです。 ２．食事が美味しいです。夕食はフルコースでしたが、予想を裏切る美味しさです。鴨肉は柔らかく、グリーンピースのポタージュは濃厚、デザートのフォンデーンショコラも良かったです。朝食のビュッフェも品数が豊富、味も良かったです。湯豆腐が特に良かった。 残念なところ １．良く手入れはされていますが、やはり築年数には勝てないところもありました。部屋の給換気ファンの音、給湯の量など。 総じて雰囲気も良く、楽しい時間を過ごせました。 ありがとうございました。