72-2 Horikawa-cho, Saiwai-ku, Saiwai Ward, Kawasaki City, Kanagawa Prefecture, 212-0013, JapanView Hotel Details
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JR-EAST HOTEL METS KAWASAKI Guest Reviews
4.5/5
Great
56 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(56)
Positive reviews(56)
Reviews with photos/video(3)
Clean and tidy(12)
Convenient location(12)
Awesome stay(6)
Great service(6)
Guest User
Single Room - Smoking
Stayed in Jul 2023
Solo travelers
2 review
4.5/5
Great
Posted on Aug 3, 2023
The service is good , the staff is friendly and helpful , the only thing was the room light was too dim for me. Overall I'm satisfied. Thank you.
Response from Property: Thank you for using JR-East Hotel Mets Kawasaki. Also, thank you very much for taking time out of your busy schedule to post your comments. We are very happy to hear that you were generally satisfied with your stay. However, we are sorry that you were not satisfied with the lighting. We will share your valuable feedback within the company. We will do our best to continue to serve you in the future. looking forward to seeing you coming again. JR-East Hotel Mets Kawasaki Shinohara
amystery
Single Room - Non-Smoking
Stayed in Sep 2024
Couples
23 review
4.7/5
Amazing
Posted on Sep 9, 2024
I've always given good reviews.
It may not be as clean as other Japanese hotels, but it's OK compared to domestic hotels.
The room is not very soundproof. But it's OK.
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Guest User
Single Room - Smoking
Stayed in Jul 2024
Business travelers
40 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The location of the hotel is very advantageous. It is only a 30-meter walk from Kawasaki Station. Taxis and buses are available at the door, making transportation very convenient. There is no problem with eating nearby, and it fully meets travel needs.
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Guest User
Twin Room - Smoking
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The facilities, environment and hygiene are very good, convenient to Haneda Airport, recommended
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1001211870
Single Room - Non-Smoking
Stayed in Jul 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Convenient transportation, clean hotel environment, warm and courteous hotel staff
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Guest User
Double Room - Non-Smoking
Stayed in May 2024
Business travelers
34 review
3.2/5
Posted on Jun 26, 2024
The hotel I had been staying in was full, so I found this one temporarily.
It is a business type, so the room is naturally small, about 12-15 square meters, dark style, not very bright,,,
On the contrary, I can't see where it is not clean.
The hotel service is good, and there is a station nearby, so it is very convenient to eat, drink, and shop at convenience stores.
By the way, don't drive here, it's not easy to find parking spaces around. In addition, the hotel has a parking lot that you can use.
However, it is quite far from the hotel,,, and you have to turn several places after parking to find the hotel, which is not very convenient.
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Anonymous User
Single Room - Non-Smoking
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 20, 2024
The soundproofing is good, it's only 2 meters away from the tram railway, but you can't hear the noise of the tram at all.
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Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki. We would also like to thank you for your valuable feedback. We look forward to your next visit to JR East Hotel Mets Kawasaki. Our entire staff looks forward to your visit again. JR East Hotel Mets Kawasaki Shinohara
Wangwanqing
Double Room - Non-Smoking
Stayed in May 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on May 22, 2024
The hotel environment is very average, very close to Kawasaki Station, the only problem is that self-service check-in takes a lot of time
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Response from Property: Thank you very much for choosing JR East Hotel Mets Kawasaki. We would also like to thank you again for your valuable feedback. The convenient location close to the station is a special feature of our hotel group. In addition, the hotel is conveniently located near various facilities and enjoys a good reputation. We sincerely look forward to your next visit to JR East Hotel Mets Kawasaki. Our entire staff looks forward to serving you. JR East Hotel Mets Kawasaki Shinohara
らいゆ
Single Room - Smoking
Stayed in Mar 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Apr 2, 2024
It was very convenient because it was close to the station and I had a lot of luggage. However, on the flip side, because it was so close to the station, the station staff's announcements and the noise of the trains could be heard even at night, so it may not be suitable for people who want to go to bed early.
Original TextTranslated by Google
Response from Property: Thank you for staying at JR East Hotel Mets Kawasaki.
We would also like to thank you for taking the time to post your review.
Our convenient location near the station is one of the great features of our hotel group.
Our hotel has good access to surrounding facilities and has been very well received.
However, we apologize for any inconvenience caused by the noise from the station.
We will share your feedback internally and use it to improve our hotel operations in the future.
We hope you will visit JR East Hotel Mets Kawasaki again on your next visit.
All our staff look forward to seeing you again.
JR East Hotel Mets Kawasaki Shinohara
ズッシー
Single Room - Non-Smoking
Stayed in Mar 2024
Solo travelers
5 review
4.5/5
Great
Posted on Mar 26, 2024
It was very close to JR so it was convenient. The shower had strong water pressure so it felt great. The bed was big and fluffy so I had a good night's sleep. I'd like to stay here again.
Original TextTranslated by Google
Response from Property: Thank you for staying at JR East Hotel Mets Kawasaki.
We would also like to thank you for taking the time to post your review.
Our convenient location near the station is one of the great features of our hotel group.
Our hotel has good access to the surrounding facilities and has been very well received.
We are very happy to hear that you were satisfied with the bathroom and bedding.
We hope you will visit JR East Hotel Mets Kawasaki again.
All our staff look forward to seeing you again.
JR East Hotel Mets Kawasaki Shinohara
MIKI.T
Single Room - Non-Smoking
Stayed in Aug 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 21, 2023
We stayed for 8 nights in total, but due to accommodation costs, we split it into 5 nights and 3 nights. I booked a single room, but there are two types of rooms: premium and normal single. I had to move between two rooms, but when I called the front desk before checking out, the next room was supposed to be checked in at 3:00, but the next room will be ready by the time of checkout. I had to go down to the front desk with my luggage once, but they moved me to the next room smoothly. The difference between the room types is almost the same, but in the premium room, there is nothing in the normal room: 1. Two bags of delicious drip coffee are prepared for each cleaning. (I kept one every time, so it was helpful after I moved to another room.) 2. The toilet and bath facilities are a bit luxurious. The rod of the shower curtain is curved, so the curtain does not hit the body when showering, and the washlet in the toilet is a little luxurious. There is one more shelf in the bathroom. 3. There is another striped cover at the feet above the bed cover (stylish, but it doesn't matter if you don't have it). For laundry, it seems that the only option is to use a coin laundry which is about a 10 minute walk away.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki. We would also like to once again thank you for taking your valuable time to post. For this stay, we asked you to move rooms due to the reservation. We are very happy to hear that you were able to move smoothly even though you had to wait a long time to get to the front counter. We would like to thank you for your detailed review regarding the room grade. We would like customers who are considering making a reservation to take a look at this content. Luggage storage is a service limited to hotel guests, so please feel free to use it. However, we apologize for any inconvenience caused regarding the laundry. We will share your feedback throughout the hotel and utilize it for future operations. Please come and visit JR East Hotel Mets Kawasaki next time. All of our staff are looking forward to seeing you again. JR East Hotel Mets Kawasaki Shinohara
harbouraig
Premium Single Room, Non Smoking (for 1 People)
Stayed in Apr 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 22, 2023
Very very close to Kawasaki Station
breakfast is delicious
It is also very close to shopping malls and so on
It’s a pity that I didn’t have time to visit Master Kawasaki this time
I hope that next time I come here, I will be able to make an in-depth tour of the nearby areas.
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Response from Property: Thank you for using JR-EAST Hotel Kawasaki Mets. Thanks again for taking the time out of your busy schedule to post and provide valuable feedback. Restaurant Tsubame Grill is a popular restaurant with a long history. Looks like you had a great time. Thank you for your continued support of JR East Kawasaki Mets Hotel. We look forward to seeing you again. Hashimoto store manager
drugs1398
High Floor Single with Bath<1>
Stayed in Sep 2023
Business travelers
9 review
3.0/5
Posted on Sep 16, 2023
In fact, the cost-effectiveness cannot be too high, after all, it is just a station hotel.
However, the real person at the front desk is not responsible for check-in. It is very inconvenient for domestic guests to check in through the video system. I already understand Japanese, but the voice is too soft and I can’t hear it clearly, and the reservation search system is not easy to use and is backward, so I wouldn’t recommend it if requested, but it’s still fine for a temporary night.
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Hanayu
Twin Room - Non-Smoking
Stayed in Aug 2023
Family
2 review
4.5/5
Great
Posted on Aug 18, 2023
The higher room price is simply because the room has a larger space and is closer to the station. The rest of the hotel is similar to a regular business hotel. The lack of a washing machine is not very friendly to long-term travelers. It is commendable that disinfectants are placed in each room, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for using JR East Hotel Metz Kawasaki. Thank you again for taking time out of your busy schedule to comment. The laundromat was about a 15 minute walk from our hotel. If you still have a chance, please feel free to contact our staff. Our goal is to be a hotel where guests can spend a comfortable time, and we will continue to work on that every day. Thank you for your continued support of Kawasaki Metz Hotel. We look forward to seeing you again. Manager Hashimoto
Guest User
Double Room - Non-Smoking
Stayed in Aug 2023
Couples
3 review
4.0/5
Very Good
Posted on Aug 16, 2023
The room was spacious and comfortable.
However, the room felt a little dark.
There is no problem if you open the curtains, but it is a little dark at night.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR East Hotel Mets Kawasaki. We would like to thank you again for taking the time to post your review despite your busy schedule. We will continue to work hard every day to provide a comfortable stay for our guests. We hope you will continue to use JR East Hotel Mets Kawasaki. All of our staff look forward to welcoming you back to our hotel. Manager Hashimoto