To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.6
Service3.7
Cleanliness3.7
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All reviews(108)
Positive reviews(6)
Reviews with photos/video(1)
Negative reviews(2)
Guest User
Premium King Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 26, 2024
Lovely friendly hotel, room was a good size, warm, they accommodate pets which was why we chose it, free tea and coffee all day, buffet breakfast was a highlight, very much recommend! Staff are incredibly friendly and helpful, nice area, hallway carpets could use a refresh, there is no gym room as advertised as it recently closed, overall excellent place to stay
Guest User
Standard Two Double Beds
Stayed in Jul 2024
Family
3 review
4.0/5
Very Good
Posted on Aug 29, 2024
The breakfast is really good with generous portion. The coffee machine offers many choices of coffee. The pancake machine makes fresh pancakes, taste is very good as well. The service of the waitresses are good. Once the food is finished. The waitress will refill it quickly.
Guest User
Premium King Room
Stayed in Jul 2023
Other
4 review
2.7/5
Posted on Sep 13, 2023
Car park to small but car was crashed into by another car so not a good morning when we came down to the car
At breakfast time the kitchen had ran out of harsh browns bread mushroom so not good as I’m a vegetarian
Guest User
Standard Room with Double Bed
Stayed in Feb 2023
Other
1 review
3.5/5
Posted on Mar 13, 2023
Staff were very professional and friendly. Breakfast was good, though there are meat alternatives for vegetarians if that is important to you. The room itself was quite nice.
The problem was the specific room we were given. Room 109 (and I assume many of the other rooms on the first floor) is right above the bar. Both nights we were disrupted by noises. On the Thursday, live music was playing very loudly from 8pm until past 10pm. Being directly above the bar, the music was incredibly disruptive! On Friday, music began at 10pm. I actually called reception at 11:30pm as the music hadn't stopped. They were very apologetic and said they would get the music turned off straight away (which they did), as it should have turned off at 11pm. While I appreciate how quickly the issue was resolved once I complained, it's poor that the hotel allows loud music to play until such a late time. I appreciate it was a Friday night, but I was working the next day, and the noise both nights really disrupted my sleep. The fan/heating unit was also so loud that we could not use it. I had a discount on the room, but I would have been incredibly disappointed if I had paid full price.
Guest User
Standard Room with Double Bed
Stayed in Aug 2022
Couples
1 review
4.5/5
Great
Posted on Sep 26, 2022
Great location in Kenilworth with plenty of nice bars and restaurants in walking distance. The hotel was clean & the breakfast was excellent.
Guest User
Standard Two Double Beds
Stayed in Apr 2022
Family
5 review
1.0/5
Posted on May 7, 2022
Worst trip to a hotel. How is this even a holiday inn? ACs/heaters not working in rooms, faulty shower, spiders on bed,etc. Absolutely horrible place. DO NOT GO especially with families. #holidayinn #IHG
Terryzhong
Standard Room
Stayed in Apr 2024
Business travelers
65 review
4.7/5
Amazing
Posted on May 25, 2024
Convenient location, lots of food around, breakfast is also delicious. But the air conditioner in the room is broken
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FancySo
Standard Two Double Beds
Stayed in Aug 2024
Family
7 review
3.5/5
Posted on Nov 16, 2024
The only hotel in the area. There is no choice.
I was woken up early in the morning by the garbage truck.
In-room facilities are average.
Cleanliness is also average.
The parking lot cannot be determined, it depends on the situation at the time.
Fortunately, there was a parking space on the day of check-in.