Guest User
April 11, 2024
No dinner had to order KFC although it was included in my booking, no TV channels as on their hotel website with constant re-booting and frozen screens, hours to respond to calls to front desk if and when the phone was eventually answered, no-one who could make an omelette with tomato, mushroom and bacon at included breakfast, cold coffee left on breakfast table, duty manager non-responsive when staff look for them, shower head against the wall so impossible not to hit your head when showering. Room was next to some service toom and I was woken up around 4:00am with someone banging a hammer or something. Awful experience at a R1750 per night pricepoint. I think I heard about 25 “we are so sorry” in the one day stay with no-one capable or competent to fix the issues. Worst hotel stay ever in 40 years I can remember.